MINI Complaints

I received a recall notice from MINI USA dated July 2023. The recall issue date is in May 2023. The notice states the Footwell Control Module (FRM) can become corroded and can increase the risk of fire or injury. The letter states they do not have a remedy available, but one is in development. That was over a year ago now and no further action has been relayed by MINI USA. All current information on the recall states it is still not something they can remedy as of today, October 30, 2024. The issue included in the recall seems dangerous and has prohibited me from driving the car since receiving the recall notice. Therefore, the car is not able to be used without fear of fire and/or injury. The notice states to file a complaint with the NHTSA if the issue is unable to be remedied within a reasonable period of time. I believe that 18 months is more than reasonable time to have a remedy for this issue and none is forthcoming at this time. Therefore, I am filing this complaint. I am including a sample of the letter that I received rather than the actual one that includes my personal information.

The contact owned a 2009 Min Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked, turned on, and unoccupied, there was black smoke coming from the interior of the vehicle. The contact stated the footwell control module located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. The vehicle was destroyed as it was consumed by the fire. A fire report was filed, and a fire report number was provided; however, the cause for the failure was not yet determined. A police report was not filed due to the incident occurring on private property. No injuries were sustained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was not towed and remained at the incident location. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 95,000. Parts distribution disconnect.

The contact owns a 2025 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The safety recall campaign 24V-612 is a complete farce. It states that there is a safety defect with the high-voltage battery which could cause a fire, but the "solution" proposed by the manufacturer is a software change which discharges the battery, making the car essentially useless. This is not a "solution" and I can't believe you would accept it as such.

2 weeks ago my niece borrowed my 2013 mini countryman to go upstate NY and have a flat tire, went to Mavis to fix, when she returned the car I noticed the tire installed is not to the specs. required for the Mini w/ no spare tire due to run flat tire for the car required. Mavis should have installed the specified tire for safe driving. So far nothing happen because I immediately replaced it with a correct tire the next day after I noticed the improper tire installed. Subject: Tire size: - 205/55R17 95V (1624), Load index: - 95, Speed Rating: - V No Marking found indicating a run flat tire which are shown on other 3 existing tires.

I bought a used 2011 MINI Cooper S (R56) and it had a recall for the footwell module (FRM). I took it to the local MINI dealership and they said that MINI would not honor the recall because the FRM was replaced with a used FRM that was not properly programmed. They want to charge me over $1000 new FRM. I believe that the previous owner of the vehicle replaced the FRM before the recall. I believe that the corrosion that has lead to the recall affected the car before MINI announced the recall and the previous owner, to save money, replaced the FRM using a used part.

Originally problem started with a about five warning messages, a brake system one, a chassis stabilization one, Collision warning one, pedestrian warning one, and a drive train message. They were would appear while drive at any speed but, would go away after the car was shut off and restarted. A couple of months later the car started to shut off and put itself in park while driving, this problem has occurred multiple times and at speeds around 30mph. I started trying to get this fixed by a dealership in December of 2023. It went in and out a couple of times before they were able to replicate the problem. First they replaced the EME module and that worked for about 2000 miles before it started acting up again. Took it back to the same dealership in April when it started acting up. They updated the EME software and replaced a high voltage connector that was corroded. This repair took them until July 2nd. I went to pick up the car and made it about 3 blocks from the dealership it shut itself off on me. Took it back right away. They have had the car since then. Lastly I informed them about the most recent recall back on august 29th and it still shows as incomplete.

Passenger occupancy sensor malfunctions all the time and there are hundreds of claims regarding this issue but was never addressed by the manufacturer The same issue prompted a recall in older models but has not been corrected in newer ones

Today I started my 2017 Mini Clubman and received a message about a transmission problem. The message showed a car icon and arrows at either end of the car pointed out. The message advised me to secure the car to prevent rolling. I confirmed that the parking brake was not inadvertently triggered and also confirmed that the parking brake is still functioning properly. The same message has appeared the next five times I started the car on a level surface.

The contact owns a 2010 Mini Cooper S Clubman. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact had to wait for several minutes after the failure before restarting the vehicle and resuming normal operation. The contact also stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle with white smoke coming from the engine. The contact pulled over and discovered that the plastic on the Body Control Module (BCM) had caused the engine to smoke. The contact also discovered that the ticking noise was coming from the fuel pump relay located inside the BCM. The vehicle was towed to an independent mechanic where the BCM was replaced. Despite the repair, the contact stated that multiple electrical features had failure in operating as needed. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 127,000.