MINI Complaints

THE POWER STEERING PUMP STOPPED WORKING THE FIRST TIME WHEN I STOPPED TO GET A SANDWICH. WHEN I RESTARTED THE CAR TO DRIVE OFF THE STEERING WAS VERY HEAVY. I SHUT THE ENGINE OFF ONCE AGAIN SO I COULD LOOK UNDER THE HOOD TO CHECK THINGS OUT BUT EVERYTHING LOOKED FINE SO I RESTARTED THE ENGINE TO TRY TO DRIVE OFF AGAIN AND THE STEERING STILL WAS VERY HEAVY. NO POWER ASSIST. THIS HAS HAPPENED FOUR TIMES SINCE, ONE TIME WHILE I WAS DRIVING. *TR

THE TIMING CHAIN TENSIONER FAILS CAUSING THE ENGINE TO SUFFER CATASTROPHIC FAILURE. THE CUSTOMER IS EXPECTED TO PAY OUT OF POCKET FOR A REPAIR EVEN THOUGH MINI HAS ADMITTED A POOR DESIGN AND ARE REPLACING TENSIONERS VIA A CAMPAIGN. THE CUSTOMER WILL NOT GET REIMBURSEMENT. *TR

MY MINI HAS A FAULTY OIL SUPPLY LINE GOING TO THE TURBO CHARGER. THE DEALERSHIP HAS KNOWN ABOUT THESE FAULTY LINES FOR SOMETIME. INSTEAD OF REPLACING THE LINE WITH A BETTER DESIGN THEY HAVE INSTALLED HEAT SHIELDS TO PREVENT THE HEAT FROM BURNING UP THE O-RING IN THE FITTING ON THE LINE. THEY INSTALLED ANOTHER HEAT SHIELD ON 2/21/14 OVER TOP OF THE OIL LINE TO PREVENT THE HEAT FROM BURNING UP THE O-RING THAT IS ALREADY BAD. NOW THEY INFORM ME THAT SINCE THE HEAT SHIELDS ARE IN PLACE I NEED TO PAY TO HAVE THE OIL LINE REPLACED WHICH COST $805.00. I THINK THAT MINI COOPER SHOULD HAVE RECALLED ALL THESE VEHICLES AND REPAIRED THE FAULTY OIL LINES SINCE THEY HAVE BEEN DOING THIS FROM 2007 MODELS TO 2011 MODELS. THIS IS A BAD SAFETY PROBLEM UNDER THE HOOD BECAUSE WHEN THE OIL GOES TO LEAKING ON THE TURBO CHARGER WHICH IS REALLY HOTTER THAT THE EXHAUST MANIFOLD IT CAUSES EXCESSIVE SMOKE FROM COMING OUT OF UNDER THE HOOD AND COULD CAUSE A LARGE FIRE FUELED BY MOTOR OIL PUMPING OUT ON TOP OF TURBO CHARGER. ALLOWING THE DEALERSHIPS TO PUT SHIELDS OVER TOP OF THE BAD OIL LINE NEEDS TO BE STOPPED. THEY NEED TO FIX THE PROBLEM THAT EXISTS FOR FREE AND NOT TRY TO COVER UP THE PROBLEM AS THEY DID ON MY CAR AND THEN TELL ME THAT THE OIL LINE NEEDS TO BE REPLACED. AFTER THE WARRANTY RUN OUT. THEY WERE WELL AWARE OF THE PROBLEM THEN AND NOW BECAUSE OF THEM PUTTING HEAT SHIELDS ON TO PREVENT THIS PROBLEM.THE OIL SUPPLY LINE SHOULD HAVE BEEN REPLACED AND THEN THE SHIELDS PUT ON. THANKS, HOPE TO SEE A RECALL VERY SOON. *TR

2012 MINI COOPER COUNTRYMAN MANUAL TRANSMISSION. LIVE IN A MOUNTAINOUS REGION IN COLORADO. NOTICED A PECULIAR SMELL COMING FROM THE CAR AFTER BEING STUCK IN HEAVY TRAFFIC. HAD THE CAR SERVICED AND THEY SAID EVERYTHING WAS GOOD TO GO. FEW DAYS LATER WHEN ON VACATION DRIVING THROUGH NEVADA, THE CLUTCH COMPLETELY GAVE OUT & LEFT US STRANDED FROM 8:30 AT NIGHT UNTIL 2:30 IN THE MORNING BEFORE THE TOW TRUCK COULD GET TO US. DEALER VERIFIED THAT THE CLUTCH WAS INOPERABLE AND REPLACED THE CLUTCH DISK, FLYWHEEL, AND PRESSURE PLATE UNDER WARRANTY. MANAGER SAID THIS HAS BEEN AN ISSUE THEY HAVE SEEN A FEW TIMES PREVIOUSLY. NOW, 12,000 MILES (41,000 TOTAL) AND 6 MONTHS LATER, THE SAME THING AS HAPPENED. BUT NOW, MINI IS SAYING THAT IT'S "DRIVER ERROR" OR "WEAR AND TEAR" AND NOT COVERED. DEALER SERVICE MANAGER STILL ACKNOWLEDGES THAT THIS IS A PROBLEM FOR THE REGION WE LIVE IN. HOWEVER, I AM EXPECTED TO COME UP WITH $3,000 TO FIX THIS PLUS KEEP PAYING A NEW CAR PAYMENT. I HAVE DRIVEN MANUAL TRANSMISSION CARS/TRUCKS/MOTORCYCLES/SPORTS CARS FOR 35 YEARS AND NEVER HAD A PROBLEM WITH A CLUTCH GOING OUT ON ME BEFORE. THIS IS MY 3RD MINI, AND IT WILL BE THE LAST I WILL EVER OWN, I CAN'T WAIT TO GET RID OF IT. MINI HAS HAD ENOUGH TROUBLE WITH THIS THAT THEY CHANGED THE CLUTCH IN THE 2013 MODELS. EXTREMELY UPSET WITH THEM AS A COMPANY THAT THEY CAN'T STAND BEHIND THEIR PRODUCT AND FESS UP THAT THEY DIDN'T PUT A CLUTCH IN A CAR THAT WAS APPROPRIATE TO HANDLE THE WEIGHT OF THE VEHICLE. DON'T BUY ONE UNLESS YOU LIVE IN THE FLATLANDS AND DON'T HAVE TO DEAL WITH TRAFFIC! *TR

I WAS ON MY WAY HOME FROM WORK, I WAS ONLY TWO HOUSES FROM MY HOME GOING AROUND SMALL CURVE THOUGHT MY CAR HAD CUT OFF THEN REALIZED ONLY THE STEERING HAD GONE OUT VERY HARD TO STEER IF HAD BEEN ON HWY AT MED RATE OF SPEED COULD NOT HAVE BEEN ABLE TO DRIVE CAR AND POSSIBLE WRECK. *TR

I TRIED TO START MY CAR AND ONLY HEARD A SPINNING SOUND. FIRST I THOUGHT THE TRANSMISSION OR STARTER WOULD NEED REPLACING BUT AFTER HAVING IT TOWED TO THE MINI DEALERSHIP, I WAS INFORMED IT IS THE TIMING CHAIN. UPON FURTHER REVIEW I WAS INFORMED THAT THE TIMING CHAIN BELT HAD SHATTERED AND BENT THE VALVES, AND NOW THE PISTONS ARE BLOCKED AND A PLETHORA OF OTHER THINGS. THE TOTAL TO REPAIR THIS DOMINO EFFECT OF DAMAGE IS ABOVE $8,000 AND JUST THE CHAIN ALONE IS 1500 BUT I WAS INFORMED WOULD BE A GRAND MISTAKE BECAUSE THE CAR WILL NOT RUN. I AM A COLLEGE STUDENT WHO IS FINANCIALLY CHALLENGED AND AM NOW IN TOO DEEP TO EVEN TRY AND FLOAT. *TR

MY CAR STARTED WITH A LOW HUM AND AS TIME HAS GONE BY THE SOUND HAS GOTTEN LOUDER AND EVER SINCE THE SOUND HAS BEEN THERE THE POWER STEERING HAS INTERMITTENTLY GONE OUT, BUT NOW IS OUT ALMOST ALL THE TIME. MY WIFE DRIVES THE VEHICLE THE MOST BUT WE WERE PLANNING ON GIVING IT TO OUR 17 YEAR OLD DAUGHTER FOR HER GRADUATION PRESENT BUT NOW THAT THIS PROBLEM IS AN ALL THE TIME THING WE WILL HAVE TO GO PURCHASE A DIFFERENT VEHICLE FOR HER. IT IS JUST FRUSTRATING THAT AFTER READING ALL THE COMPLAINTS AND THEM BEING THE SAME IT ALMOST SEEMS USELESS TO FILE A COMPLAINT DUE TO MINI NOT WANTING THEIR VEHICLES TO BE GOOD. ALSO ABOUT 3 MONTHS AFTER PURCHASING THE VEHICLE THE AIRBAG LIGHT FOR THE PASSENGER SEAT IS ALWAYS LIT. *TR

FOR THE SECOND TIME IN THE LIFE OF THIS CAR (FIRST IN 2011), THE STEERING PUMP STOPPED WORKING WHILE I WAS DRIVING. THE FIRST TIME I WAS LUCKY AND AT LOW SPEED HIT A CONCRETE PILING IN A PARKING GARAGE. THE SECOND TIME I WAS ACTUALLY IN TRAFFIC IN AN INTERSECTION. I WAS LUCKY NOT TO HIT THE COLLEGE STUDENTS IN THE CROSS WALK, AGAIN BECAUSE I WAS NOT GOING VERY FAST, BUT IT'S A HUGE SAFETY ISSUE. AND HAD I NOT KNOWN WHAT WAS GOING ON DUE TO THE FIRST TIME THE STEERING PUMP BLEW OUT, I WOULD NOT HAVE KNOWN TO BREAK AND RE-START THE CAR TO RESOLVE THE ISSUE. HONESTLY, THE CAR CANNOT BE STEERED WHEN THE PUMP STOPS FUNCTIONING. AND MINI HAS KNOWN FOR YEARS THAT THIS IS AN ISSUE. I HAD TO WAIT 8 WEEKS FOR THE FAN TO COME IN AND THEY DIDN'T WANT TO DO ANY WORK UNTIL THEY HAD BOTH PARTS. THE PUMPS NEED TO BE RE-DESIGNED. *TR

AFTER I TURNED MY CAR OFF, A NOISE LIKE A FAN KEPT RUNNING. IT DRAINED THE BATTERY CAUSING ME TO GET MY CAR JUMPED. THEN POWER STEERING WENT OUT, AND WHEN I ARRIVED HOME AFTER STRUGGLING TO TURN VEHICLE AND OPERATE SAFELY, THE FAN DID IT AGAIN, AFTER 5 MINUTES BATTERY WAS DEAD. THIS IS A MAJOR ISSUE WITH THIS YEAR OF MINI I HAVE FOUND AFTER RESEARCHING TONIGHT, AND I AM VERY DISPLEASED TO SEE THAT CANADA HAS RECALLED THIS ISSUE AND THE USA HAS NOT! PEOPLE COULD GET SERIOUSLY INJURED. THERE IS NO RHYME OR REASON AS TO WHY, OR WHEN THIS WILL HAPPEN. THIS NEEDS TO BE ADDRESSED AS BMW IS NOT TAKING RESPONSIBILITY IN US AS THEY HAVE BEEN FORCED TO IN CANADA!!! I AM A YOUNG, FEMALE COLLEGE STUDENT AND IT WAS VERY SCARY BEING STUCK AND THEN NOT TO HAVE STEERING EITHER. *TR

STRETCHED TIMING CHAIN SEEMS TO BE A COMMON ISSUE WITH THIS MODEL, BUT RECALL IS ONLY ON THE TYPE S MODELS. *TR