MINI Complaints

CAR LOST POWER AND STARTED RUNNING AND IDLING VERY ROUGH. SERVICE SHOP DISCOVERED THAT THE NYLON CAPS FOR THE HYDRAULIC LASH VALVES HAD DETERIORATED AND CRACKED AND IN SOME CASES HAD FALLEN COMPLETELY OFF HAVING A NEGATIVE AFFECT ON THE ENGINE COMPRESSION. THE ORIGINAL CAPS ARE BRIGHT YELLOW AND AFTER USE AND HEAT THEY TURN ORANGE/BROWN. INTERNET RESEARCH SHOWS SOME MINI'S HAVE STEEL LASH CAPS. SEEMS THAT A ENGINE COMPONENT SUSCEPTIBLE TO HEAT DAMAGE SHOULD NOT BE MADE OF NYLON/PLASTIC. THE CAR HAS A TOTAL OF 18 OF THESE LASH CAPS AND AT LEAST 12 ARE CLEARLY CRACKED. THERE ARE CURRENTLY NO REPLACEMENT PARTS AVAILABLE FROM MINI OR IN THE AFTERMARKET. MINI'S ONLY SOLUTION IS TO REPLACE THE ENTIRE ROCKER ARMS WHICH IS A VERY COSTLY REPAIR WHEN THE ONLY FAILURE IS SMALL NYLON CAPS. *TR

TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING APPROXIMATELY 45 MPH, THE RPM READINGS INCREASED AS THE VEHICLE JERKED FORWARD ABNORMALLY. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE CONTACT WAS EXITING THE HIGHWAY WHEN THE POWER STEERING FAILED. THE CONTACT WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED SEVERAL TIMES AFTER THE VEHICLE WOULD WARM UP. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 69,500.

ON A 2012 MINI COUNTRYMAN S ALL4 WITH MANUAL TRANSMISSION, STARTING AT 15500 MILES ON THE CAR, BEGAN NOTICING ODD RESPONSE TO THE THROTTLE WHEN ACCELERATING ON THE HIGHWAY. THE CLUTCH WOULD ENGAGE AND ENGINE INCREASE REVS (200-400 RPM) TO ACCELERATE WHILE NOT DEPRESSING THE CLUTCH PEDAL. THIS WORSENED OVER THE NEXT 500 MILES UNTIL THE RPM DIFFERENCE WAS 2000-4000 RPM. FINALLY, THE CLUTCH GAVE COMPLETELY, WITH SMOKE BILLOWING FROM THE HOOD AND OBVIOUS SMELL OF BURNT PLATE, EVEN THOUGH I HAD NOT ENGAGED THE PEDAL WHILE TRAVELING ON THE HIGHWAY IN HIGH GEAR. AFTER ALLOWING THE CAR TO REST DURING THE DAY, I MANAGED TO GET MOVING FOR 1/4 MILE BEFORE STOPPING AT A LIGHT. UPON TAKEOFF, THE CAR SHUDDERED VIOLENTLY, AND THEN DISENGAGED FROM 1ST GEAR AND WOULD NOT RE-ENGAGE. HAD THE VEHICLE TOWED TO DEALER FOR REPLACEMENT. *TR

A CAR STOPPED SHORT IN MY PATH CAUSING ME TO BRAKE HARD AND STALL. SINCE I DIDN'T APPLY THE CLUTCH DURING THE EMERGENCY STOP I PRESSED THE CLUTCH PEDAL TO THE FLOOR IN AN ATTEMPT TO RESTART THE ENGINE. WHEN IT FAILED AFTER SEVERAL ATTEMPTS I HAD IT TOWED TO MINI OF BALTIMORE. THEY TOLD ME IT HAD NO COMPRESSION AND THAT THE EXHAUST CAM HAD JUMPED 180 DEGREES OUT OF TIMING. THIS SOUNDS LIKE A TIMING BELT TENSIONER PROBLEM THE SERVICE MANAGER GAVE ME AN ESTIMATE OF $2800. AFTER FURTHER RESEARCH I FOUND THIS IS A COMMON PROBLEM BUT MINI WON'T ISSUE A RECALL FOR THIS COMMON PROBLEM. *TR

DRIVING ON THE FREEWAY WHEN I FELT THE CAR JERK FORWARD AND THEN IT FELT AS IF THE AUTOMATIC TRANSMISSION WAS SLIPPING IN AND OUT OF GEARS. MANAGED TO PULL OFF THE FREEWAY AND DRIVE TO THE LOCAL MINI DEALERSHIP, WHICH WAS LUCKILY ABOUT A MILE DOWN THE ROAD. WAS TOLD BY DEALERSHIP THE PROBLEM WAS TRANSMISSION FAILURE AND WAS QUOTED $9,000 REPAIR COST. WHEN I ASKED THE MECHANIC WHY THE TRANSMISSION HAD FAILED THIS EARLY, TOLD ME THEY HAD NO IDEA. HOWEVER, WHEN I ASKED ANOTHER EMPLOYEE HOW MANY OTHER CARS HAD THEY SEEN WITH TRANSMISSION PROBLEMS, HE RELUCTANTLY ADMITTED "QUITE A FEW". *TR

TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS EXITING THE HIGHWAY WHEN THE POWER STEERING FAILED AND CAUSED AND INCREASE IN STEERING EFFORTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND THAT THEY WERE AWARE OF THE FAILURE THAT EXISTED WITH THE STEERING. THE FAILURE MILEAGE WAS 100,000.

DEAR NHTSA, I NEARLY LOST MY LIFE 3WKS BACK, MY CAR IS FILLED WITH AFTERMARKET PRDT. MY CARS COMPUTER IS FAILED ALSO, WHICH WON'T ALERT OR RECORD ANY INCIDENT. I TRIED TALKING TO MINIUSA&CARMAX, THEY WONT LISTEN. I HAVE AN HEART CONDITION NOW COZ OF THE NEAR DEATH EXPERIENCE. I DEVELOPED A LOW HIGH BP 80/103 & FAST HEARTBEAT, WHICH I AM TAKING MED. AFTER THE INCIDENT. I WROTE LETTERS&POSTED ON THEIR FACEBOOK PAGE NO RESPONSE. I NEED HELP! I USED TO BE A PROUD OWNER OF 2008 MINI COOPER! NOW MY CAR TURNED INTO A DEATH TRAP! ITS NOTHING BUT A NIGHTMARE, SO FAR 3 TIMES CAR WAS TURNED OFF IN THE MIDDLE OF THE ROAD & FREEWAY, WHEN IT HAPPENED I APPLIED MY (ALL THREE TIMES) BREAK WHICH WENT TO THE FLOOR, DIDN'T WORK, BOUGHT THE CAR FROM CARMAX WITH A WARRANTY (EXTENDED), ALSO THE CAR HAS 53,100 MILES ONLY! CALLED CARMAX BURBANK OFFICE NO RESPONSE, THEN CALLED CARMAX OFFICE OF THE PRESIDENT AFTER A GREAT DEAL GOT RESPONSE FROM A REP. NOW THE CAR IS WITH UNIVERSAL CITY MINI OF NOHO! CARS BREAK SYS. IS AN AFTER MARKET PROD. MY CAR COMPUTER/DASH DISPLAY CHECK ENGINE LIGHT OR SIGNAL COMES ON EVERY 3-4 MONTHS, WHEN IT DOES, THE LIGHT WILL STAY ON FOR A DAY OR TWO, THEN IT DISAPPEARS, WHEN I MENTIONED THIS TO MINI DEALERSHIP, CAR KEY RECORDS ALL THE ACTIVITIES OF THE CARS ENGINE AND INCIDENTS, WHEN THE REP. AT DEALERSHIP DOWNLOADED THE CAR KEY, HE COULDN'T FIND A SINGLE INCIDENT, THEN I SHOWED HIM THE PIC I TOOK.. HE WAS SURPRISED... " THIS CAR IS NOTHING BUT A LEMON" POORLY HANDLED BY CARMAX AND MINI. THIS CAR WILL KILL SOMEONE, IF YOU LET IT DRIVE. PLEASE SAVE MY LIFE AND OTHERS. LTRS WERE SENT TO CARMAX&MINI USA CEO'S TOM FOLLIARD CEO OF CARMAX,[XXX] AND [XXX]. NONE OF THEM, EVEN BOTHERED TO REPLY, RESPOND OR TRIED TO REACH OUT TO RESOLVE THIS MATTER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT AFTER INSTALLING A GPS SYSTEM IN THE VEHICLE HE BECAME AWARE THAT THE VEHICLE SPEEDOMETER WAS GIVEN THE INCORRECT READING. THE CONTACT MENTIONED THAT THE GPS READ 51MPH AND THE VEHICLE SPEEDOMETER READ 60 MPH, BUT VEHICLE WAS GOING SLOWER. THE DEALER STATED THAT THEY WERE NOT PROVIDING ANY ASSISTANCE GIVEN THAT THE VEHICLE SPEEDOMETER WAS IN TOLERANCE SINCE THE MARGIN OF ERROR ALLOWED WAS TEN PERCENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,300 AND THE CURRENT MILEAGE WAS 22,000. UPDATED 11/29/12 *BF UPDATED 12/4/2012 *JS

DRIVING HOME FROM WORK GETTING OFF THE TURNPIKE TO TAKE MY EXIT RIGHT, MY 2003 MINI COOPER KEPT GOING STRAIGHT. VERY FRIGHTENING EXPERIENCE AS I COULD NOT TURN THE WHEEL COMING OFF HIGHWAY SPEEDS. THERE IS NO WARNING AT ALL WHEN THIS HAPPENS, YOU JUST CANNOT TURN THE WHEEL TO NEGOTIATE YOUR TURN. I'VE DRIVEN CARS WITHOUT POWER STEERING, BUT WHEN YOU HAVE AN ELECTRIC POWER STEERING FAILURE IT IS IMPOSSIBLE TO STEER THIS CAR. BMW MUST TAKE RESPONSIBILITY FOR THIS WELL DOCUMENTED DANGEROUS FAILURE AND DO THE RIGHT THING OR SOMEONE IS GOING TO GET SERIOUSLY HURT AND/OR HURT SOMEONE ELSE. COST TO FIX THE STEERING PUMP FAILURE - $1200.00. *TR