MINI Complaints

Trailer brakes disconnected in 18k lb trailer while driving down mountain. This bulletin is the issue, should be a recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Received recall from MINI USA May 2023 “Safety Recall footwell control module 23V-337. Update May 2024 “remedy being developed”. I’m unable to have a mini dealership confirm safety of my veh as there are no dealerships in State of Maine, closest in Peabody MA 1.5 hrs away. It’s going on 1 yr & no remedy on the horizon? I called Mini USA hotline and they can’t help. This is unacceptable. Are they required to resolve in a timely manner? Should they be required to buy my veh back as it wouldn’t pass inspection & unable to drive?? Please provide next steps. Thank you

Battery module malfunction. No use of blinkers, windows, radio, or hazard lights. Alert comes up that says "Lighting System! Stop Vehicle!" And the vehicle periodically needs to be jumped.

I was driving my vehicle and the driver's side airbag in the seat went off unexpectedly during normal driving operation. I was the only person in the vehicle and was able to stop quickly and safely. The problem has not been checked or inspected by anyone. There was no warnings that had indicated a problem.

The fuse box is defective and we are not able to find one anywhere on the globe that has this part. The lights will not go off and wears down the brand new battery we purchased. The car will not start & leaves us with a defective car. It’s a 2014 & only has 59,000 miles on it. The car came from Germany and only had one previous owner. How can you help us? We have an appointment with the BMW dealership on Maui, [XXX]. We just spent $400.00 to have the problem diagnosed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH on the highway, the vehicle shut off inadvertently. The contact was able to pull to the side of the road. The contact stated that he was able to restart the vehicle after 15 minutes and continued driving; however, the failure recurred after exiting the highway. The vehicle was pushed to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump plausibility pressure was significantly low due to footwell control module failure. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper Clubman. The contact stated that while driving at an undisclosed speed, the headlight failed to illuminate and the turn signals failed to engage. Additionally, the contact stated that the interior lights failed to turn off causing the battery to drain. The vehicle was taken to an independent mechanic, where it was diagnosed with electrical system failure. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted.  The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure . The failure mileage was 130,000. VIN tool confirms parts not available. 

my vehicle only has 23000 how is it that vehicle with low miles and 5 yrs old and there telling me that engine mounts are cracked what mini cooper said was that the reason why is because there made out of plastic . how can this be legal what holds the engine in place made from plastic ? i think this need to be investigated and looked into is not safe and is not fair to the consumer to have to pay for this bad choice in design .

The contact owns a 2012 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while merging onto a highway at approximately 50 MPH, the vehicle stalled. The contact was not aware of any warning lights being illuminated. The contact pulled over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the failure was an electrical failure. The battery and the main fuse box were replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V337000 (Electrical System). The failure mileage was approximately 121,000. VIN tool confirms parts not available.

The FRM module on my 2010 MINI Cooper S failed in 2022. I was unable to access multiple functions on the vehicle, including interior and exterior lighting, window controls, and other operations that worked randomly during this time. I needed my car fully operational for work commuting so I had to find a replacement FRM, which I did from an OEM MINI parts website, [XXX] . The new FRM I purchased was matched to my vehicle's VIN and installed and programmed by my local MINI shop, Detroit Tuned [XXX] ) , in Clawson, MI. The total bill for this was over $800 (I have receipts for the purchase and the install). The recall notice from MINI/BMW came in 2023, and according to their website there is still no fix, which makes no sense since I bought an OEM replacement that was fitted to my car in 2022, as I noted here. How can a part that when fails can potentially cause vehicle fires ("thermal incident", per their recall notes) NOT be replaced immediately by the manufacturer? And how can MINI/BMW say they can't get the part when an OEM version is available online? The delay in this fix is unacceptable. My OEM replacement FRM works perfectly, but I am out the $800+ I spent to get it since MINI didn't then and still doesn't have them available, "officially". So if they ever get the part and replace my fully operational replacement for free, I am still out the money I spent in 2020 to make my car operationally safe. What can I do to get a refund from MINI/BMW? Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)