MINI Complaints
View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 MINI COOPER- Lynnwood, WA
Rear tail lights have a bulb socket and a 6-pin connector that have a tendency to burn at the brown ground wire where the connector and bulb socket meet. Requiring replacement of both parts and disabling the rear tail light (brake, turn, and reverse lights). It requires rewiring the 6-pin connector and replacing the bulb socket. About $60 in parts. When this occurs it an alert comes on the dash of a malfunction to all three rear lighting functions. One or all three of the lights can be affected. However, due to the complexity of the parts and labor required, it can be burdensome for people to diagnose and then afford to repair, if they don’t know how to repair themselves. Web searches helped me diagnose the issue and find the burnt connections on our vehicle, with folks commenting of a known issue on MINIs and BMWs for this type of connection, surprised it hasn’t been part of a recall. An example can be found here: https://www.mini2.com/threads/solution-driver-side-tail-light-failure-melted-connector.361711/
Source: NHTSA WEB SITE -
2005 MINI COOPER- Chicago, IL
The vehicle experienced a loss of power steering assist. The dealer was made aware of the failure; however, the vehicle was not repaired. The dealer informed me that there was no recall associated with the VIN. The failure is NHTSA Campaign Number: 15V660000 (Steering) however, the VIN was not included in the recall.
Source: NHTSA WEB SITE -
2011 MINI COOPER- Alpharetta, GA
There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.
Source: NHTSA WEB SITE -
2017 MINI CLUBMAN- Brownsburg, IN
The Roll Warning light for my 2017 Clubman came on with this message: Secure vehicle with parking brake when stopped. Consult service center. The light came on Saturday evening when I got into my car to go home from a friend's house. It was parked on the side of the street. It comes on now whenever it's parked and I am turning on my emergency brake but the car has not rolled. A friend of mine has a 2017 Mini Cooper 4 door and this same light came on for her the same week mine did. I've also found others posting about it online. All 2017 mini coopers. I went to the dealer (Dreyer & Reinbold of Indianapolis) and they told me 99% of the time the gear shifter assembly would need to be replaced at a cost of $2,100 plus tax and shop supplies. This seems like a problem Mini needs to pay for.
Source: NHTSA WEB SITE -
2017 MINI COOPER- Tustin, CA
The contact owns a 2017 Mini Cooper. The contact stated that while that vehicle was parked, the vehicle was turned on that there was a message on the instrument panel stating that there was a taillight malfunction. The contact inspected the vehicle and noticed that the driver’s side rear taillight had not illuminated. The vehicle was able to restart. The vehicle was taken to a dealer where it was diagnosed that the driver’s side taillight housing and connector needed to be replaced. The vehicle was not repaired, and the VIN was not included in a recall related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Source: NHTSA WEB SITE -
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2016 MINI COOPER- San Jose, CA
"Secure Vehicle from Rolling" comes up in instrument cluster and millions of Mini/BMW's have this problem due to a faulty gear shifter selector knob going bad due to a spring in the gear selector box. Annoying because the part fails over time and dealer wants $3000 for the fix. Please help!!
Source: NHTSA WEB SITE -
2011 MINI COOPER- Greene, ME
The contact owns a 2011 Mini Cooper. The contact stated while starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the air bag mat sensor on the passenger’s side needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 148,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 MINI COUNTRYMAN- Webster, TX
The contacts wife owns a 2017 Mini Cooper Countryman. The contact stated that on multiple occasions, the vehicle stalled while refueling. The contact stated that the vehicle made abnormal sounds while restarting, and often took 30-seconds to start operating normally. Additionally, the contact stated that on several occasions with the engine running and attempting to refuel the vehicle, the vehicle stalled. The contact stated that on one occasion while driving approximately 30 MPH and making a left turn, the vehicle stalled, and the contact veered to the side of the road. The contact was able to restart the vehicle after 15 minutes. The vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 MINI COOPER S- Rochester, MN
Nothing has failed yet, however, the oil stick is completely illegible. On a car that fails to have an electronic dipstick and likes to burn oil, as well as has a very small oil capacity (Around 5 liters or less) this design is going to cause the engine to run out of oil without the driver knowing. It is a seriously bad design, especially combined with BMW recommending a 10,000 mile oil change, the car will burn off all the oil it has and operator will have no idea due to the faulty design of the dipstick. I generally like BMWS engineering and designs, but this one is just atrocious and I have no idea how it got approved. Running a car out of oil usually causes the engine seize unless you shut it off at the right time, which, most people will not do. Imagine if your engine seizes on the highway? No it hasn't been inspected, I can send pictures of it, if you want? Or a video? I have not had this problem yet (knock on wood) but I have read the only warning sign, is the sound of an engine without oil and the oil pressure light comes on (which at that point you have maybe 3s to pull over and shut off the engine before it toasts the engine) I have also read about the engines consuming the entire oil capacity if you follow the BMW recommended schedule. It all just seems like a huge oversight for a company that usually has few issues.
Source: NHTSA WEB SITE -
2006 MINI COOPER- Pearland, TX
BMW issued a Recall 15V-205 Safety Recall, to cover the Airbag sensor in the passenger seat of my vehicle, a 2006 Mini Cooper S. The failure error was in the airbag sensor in the passenger seat, and the system warned of potential hazard with the passenger airbag. My car had a recall fix in 2018 for this fault. Now some 4 years later the same fault has arisen in the same sensor and system. I returned to BMW Mini who carried out the previous recall to have this fixed again. They said that while their repairs and parts generally carry an 8-year warranty, they do not warrant Recall repairs. They wanted over $2,000 to fix this issue. As this is a repeat of the original fault, and the car has under 100,000 miles I believe it should be covered, as their repair and or part has again failed. The date below is when I took it for the recall and was refused the warrenty repair.
Source: NHTSA WEB SITE