MINI Complaints

View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2012 MINI COOPER
    - Chandler , AZ

    The electronic control module in the driver’s side footwell short-circuit, battery and electrical in the car are being drained and car does not work properly and completely drains battery.

    Source: NHTSA WEB SITE
  • 2025 MINI COUNTRYMAN
    - Saint Cloud, FL

    The vehicle experienced intermittent electrical failures, including screen blackouts/reboots during startup and while driving. These events affected visibility of vehicle information and settings. The drive mode selector malfunctioned, limiting the ability to select Eco, Normal, Sport, or Off-Road modes. Drive modes directly affect throttle response, braking behavior, and vehicle control. On multiple occasions, braking and acceleration behavior felt inconsistent with selected drive mode, creating safety concerns. The issue is intermittent and was reported to an authorized dealer. The dealer was unable to consistently reproduce the issue but did not dispute that the concern was reported. The vehicle remains available for inspection.

    Source: NHTSA WEB SITE
  • 2012 MINI COOPER COUPE
    - Cedar Creek, TX

    The contact owns a 2012 Mini Cooper Coupe. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle stalled. While inspecting under the hood, the contact discovered that cylinder #4 coil was charred, melted, and smoking, and the ECU was damaged. The vehicle was towed to the local mechanic, who determined that the failure was caused by an inoperable electronic auxiliary water pump. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V248000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MINI COOPER
    - Kimberly, ID

    The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out-of-pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM “failed,” but admitted they never opened the module, which is required to determine internal moisture intrusion. • The Service Manager stated they based their denial on “carpet and headliner moisture,” which is not part of the FRM recall inspection procedure. • I requested the FRM inspection report, photos, and the MINI Corporate denial code. I received none of these. • MINI Corporate Recall Team confirmed they had no documentation from the dealer and incorrectly stated that the module does not need to be opened. • Without a completed inspection uploaded to MINI Corporate, a denial code cannot be generated. • I was charged for the FRM replacement part, even though the recall should cover the repair if the module is affected. • The dealer only offered to waive a $149 programming fee. Safety Concern: The dealer failed to follow required recall procedures, failed to document the inspection, and denied federally mandated recall coverage without evidence. This violates recall protocol and leaves the safety defect unresolved. The module was replaced at my expense.

    Source: NHTSA WEB SITE
  • 2016 MINI COOPER
    - Oriental, NC

    The malfunction indicator lamp light is on (MIL) with the following fault code stored in the DME: Fault code Control module Fault code text 1B8302 DME LIN bus, communication (EAC sensor): missing Problem verified. Don't know if car will quit on the highway. Mini recall for exact problem and extended warranty to solve the problem only on the "S" model with the exact same engine.

    Source: NHTSA WEB SITE
  • 2012 MINI COOPER S COUNTRYMAN
    - Battle Creek, MI

    Airbag light and seatbelt light are on continuously no matter if someone is in the seat or not.

    Source: NHTSA WEB SITE
  • 2010 MINI COOPER
    - Johnson, KS

    The vehicle is experiencing repeated failure of the Footwell module (FRM), a known defect acknowledged by MINI/BMW. During the two years I have owned the vehicle, the FRM has required four separate reflashes due to recurring malfunctions. The failure causes loss of proper power window operation, including the passenger window reversing or rolling down unexpectedly, and loss or malfunction of other body electrical functions controlled by the FRM. Headlamps will not turn off, resulting in a dead battery and electrical/intermittent dash light surges. The FRM failed again after a software reflash, which is a documented trigger for FRM internal memory corruption. MINI/BMW issued and Extended Limited Warranty for FRM failure, acknowledging this defect; however, I received the official notice after the warranty period had already expired, leaving no opportunity to repair the defect while covered. This failure affects safe operation of the vehicle, including the inability to properly secure windows and maintain normal electrical functionality. The issue is not due to wear or misuse, but an internal electronic defect recognized by the manufacturer. The repeated nature of the failure and reliance on reflashing demonstrate the defect was never fully resolved. I am reporting this issue to document the repeated failures, late manufacturer notification, and ongoing safety-related electrical system issues. I purchased the vehicle with 86,000 miles. It now has 100,000, well below the criteria for the LW. In the 14,000 miles and two years I have owned and driven it, it has required four FRM reflashings. Had I known about the Extended Limited Warranty, I would have had BMW repair it under said warranty. That wasn't possible because I received notice of the known failure after the ELW expired.

    Source: NHTSA WEB SITE
  • 2025 MINI COUNTRYMAN
    - LOS ANGELES, CA

    The vehicle exhibits a persistent and repeatable service brake defect involving jolting/binding at complete stops, accompanied by uneven brake application and a failure of the friction surfaces to clear oxidation during normal operation. At low speeds and during final braking load, the vehicle produces a distinct clunk/release sensation, as if braking force is abruptly released just before stopping. This creates an unexpected weight-shift and inconsistent stopping behavior. The condition has occurred consistently since approximately 4,000 miles and has persisted through multiple dealer service visits. Physical inspection shows progressive circumferential rotor banding, pitting, and corrosion on all four wheels that does not clear with normal driving. This indicates the brake pads are failing to make uniform contact with the rotors, compromising the integrity of the vehicle's primary safety system. The dealer has acknowledged the symptoms but has declined Integrated Brake (IB) Module–related repair, stating the VIN is not currently flagged for recall. However, these symptoms are materially consistent with the failure modes described in NHTSA recalls 24V-104 and 24V-697 involving the Integrated Brake Module on this platform. Despite three documented repair attempts (October 2025 – December 2025), the manufacturer has failed to rectify the underlying mechanical defect. Due to the unpredictable braking behavior and visible degradation of the braking components, I have limited the vehicle’s use and do not consider it safe for highway or emergency braking situations.

    Source: NHTSA WEB SITE
  • 2015 MINI COOPER S
    - Cumming, GA

    The rear windshield fell out of the top of my convertible. There was no accident or foul play involved. The glue that bonds the window to the top became unglued. This happened at 70,000 miles. The top is made of fabric and the window is made out of glass. Have to you replace the entire top to repair it. Not sure why this is not a recall. It is a well-known problem for the car.

    Source: NHTSA WEB SITE
  • 2008 MINI COOPER S CLUBMAN
    - Cambridge, MA

    AIR BAG LIGHT HAS BEEN LIT SINCE AROUND 2014. FOR SOME REASON MY 2008 MINI VIN IS NOT PART OF THE 2005-2008 MINI AIRBAG RECALL. WHAT SHOULD I DO, AS THIS ISSUE SHOULD BE PART OF THE RECALL.

    Source: NHTSA WEB SITE