MINI Complaints

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE ELECTRIC POWER STEERING WARNING INDICATOR WAS NOT ILLUMINATED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND NHTSA ACTION NUMBERS: EA11005 (STEERING) AND PE10038 (STEERING). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2010 MINI COOPER S 2 DOOR, UP TO DATE WITH ALL MAINTENANCE AND SERVICE, CHANGED OIL EVERY 4,000 MILES. CAR SHOWROOM QUALITY. AT 81,000. MILES I SHUT IT OFF IN MY GARAGE AND LATER WENT TO START THE ENGINE, IT WAS DEAD AND WOULD NOT TURN OVER EVEN WITH A CHARGE. I HAD IT TOWED TO BRAMAN MOTORCARS, WPB, FL WHERE I PURCHASED IT NEW AND ORIGINAL OWNER AND WAS TOLD IT IS THE RETENTION CHAIN. BMW OF N. AMERICA HAD A CLASS ACTION SUIT FOR 2007 TO 2010 MINI COOPERS, SUIT CLOSED IN 2015 SAID MY VIN WAS NOT PART OF THE CLASS ACTION SUIT AND REFUSED TO FIX MY CAR. THEY WANT 11,000-13,000 TO FIX. I AM WITHIN THE YEARS THE SUIT WAS MENTIONED MY MILEAGE IS RIGHT AT THE POINT IT MAKES MENTION IN THE CLASS ACTION SUIT. MY VIN # IS NOT INCLUDED BECAUSE THEY ONLY PAID ON THE VIN NUMBERS THAT WERE IN THE SUIT. BMW OF N AMER. DID NOT ADD VIN# OF OTHER CARS THAT WERE NOT IN THE SUIT. I WAS NEVER CONTACTED AND DID NOT KNOW ABOUT MY CAR. I AM TOLD I CAN JUNK IT AND BUY A NEW CAR. I TOOK CARE OF MY CAR FOR EVERYTHING AND NOW MY CAR IS JUST GONE AND THEY ARE NOT WANTING TO HELP ME FIX IT. BMW OF N AMERICA DID NOT OFF ANY GOODWILL ON THE REPAIR NOR MAKE IT A RECALL ISSUE. THEY JUST SETTLED THE CASE FOR THE CARS KNOWN AT THAT TIME AND THE REST OF US CAN JUST GO POUND DIRT! I NOW AM WITHOUT A CAR OR TRANSPORTATION AND BRAMAN MOTORCARS TRIED TO TAKE ADVANTAGE OF ME WITH QUOTING ME HIGH PRICES ON A NEW CAR, THAT I CANNOT AFFORD. PLEASE HELP. NO ONE THAT KNOWS ME OR MY CAR CAN BELIEVE THIS HAS HAPPENED TO MY CAR BECAUSE OF HOW WELL I TAKE CARE OF IT.

THE 2012 MINI COUNTRYMAN S ALL4'S TRANSFER CASE SEAL FOR THE REAR DRIVE SHAFT FAILED AT 39,000 MILES. THIS CAUSE THE INTERNAL GEARS TO FAIL AND THE TRANSFER CASE TO BE FULLY REPLACED. IT SHOULD BE KNOWN THE DEALER TRIED TO USE A REPLACEMENT SEAL AND IT ARRIVED DAMAGED AND UNUSABLE.

TL* THE CONTACT OWNS A 2006 MINI COOPER. AFTER THE CONTACT PARKED THE VEHICLE, SHE WAS ALERTED TO THE ODOR OF SMOKE DURING THE NIGHT. THE CONTACT APPROACHED THE VEHICLE, QUICKLY DISCONNECTED THE BATTERY, AND ROLLED THE VEHICLE HALFWAY DOWN THE DRIVEWAY OUT OF THE GARAGE. THERE WAS A TREMENDOUS AMOUNT OF HEAT FROM THE ENGINE, BUT THE VEHICLE COOLED DOWN. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN ELECTRICAL FIRE FROM THE STEERING WHEEL PUMP AND MASSIVE REPAIRS WERE NEEDED, WHICH WOULD TOTAL APPROXIMATELY $3,500. THE MANUFACTURER WAS CALLED AND STATED THERE WAS NO RECALL ON THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE INSURANCE COMPANY WAS CONTACTED. THE MANUFACTURER OFFERED TO COVER THE $500 DEDUCTIBLE FOR THE MECHANIC TO PERFORM THE REPAIRS THAT THE CONTACT WOULD HAVE TO PAY FOR IF THEY DECIDE NOT TO COVER THE CLAIM. THE FAILURE MILEAGE WAS 105,000.

THERMOSTAT HOUSING BEGAN TO LEAK, THE PART IS PLASTIC AND HAD BECOME CRACKED UNDER NORMAL WEAR.

LIGHT IS COMING ON AND TRANSMISSION SHIFTS SMOOTHLY BUT WHEN YOU DECELERATE IT BUCKS DOWN. IT HAPPENS ANYWHERE ON THE ROADS WHEN DRIVING AND YOU DECELERATE. THE LIGHT THAT INDICATES ISSUE WITH TRANSMISSION, IN THE BOOK IT SAYS I WON'T BE ABLE TO SHIFT OUT OF PARK BUT THERE IS NO ISSUE SHIFTING OUT OF PARK, SO NOT SURE IF IT IS CONSIDERED ELECTRICAL OR IF IT IS POWERTRAIN

ENGINE LOST POWER ON HIGHWAY. TIMING CHAIN LOOSENED, CAUSED SEVERE ENGINE DAMAGE.

PURCHASED FROM CARMAX (11/18/17), NEVER INFORMED OF CLASS ACTION LAWSUIT INVOLVING THE TIMING CHAIN WITH THIS VEHICLE. AFTER ONLY 4 MONTHS AND ONLY A FEW HUNDRED MILES, THE PROBLEMS BEGAN. FIRST TRIP TO MECHANIC, THE ENGINE VALVE COVER WAS FOUND TO BE CRACKED. REPLACED FOR JUST OVER $700. LESS THAN 10 MONTHS LATER AND WELL UNDER 2000 MILES, I WAS IN TRANSIT TO WORK, ON THE HIGHWAY OFF RAMP AND THE MINI SHUT DOWN COMPLETELY, WOULD NOT START BACK UP. HAD TO BE PUSHED OFF THE ROAD. TOWED BACK TO AUTO MECHANIC AND ANOTHER $200 TO FIND THE GUIDE TO TIMING CHAIN BROKE OFF, CAUSING ENGINE FAILURE. MINI WAS TOWED BACK TO CARMAX TO FIND THE ENGINE NEEDS REPLACED, BUT WILL HAVE TO BE REPLACED WITH THE SAME TYPE OF ENGINE, WHICH CAN CAUSE THE SAME PROBLEM TO HAPPEN AGAIN AND AGAIN. SENIOR TEAM AT CARMAX IS CURRENTLY EVALUATING MY CASE. POSSIBLE BUY BACK OF VEHICLE, STILL AWAITING A VERDICT.

TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. AFTER PARKING AND TURNING THE VEHICLE OFF, THE FRONT DRIVER AND PASSENGER DOORS WOULD NOT UNLOCK AND THE DOORS COULD NOT BE OPENED. AFTER MAKING SEVERAL ATTEMPTS TO UNLOCK THE DOORS, THE CONTACT HAD TO CLIMB TO THE REAR SEATS TO EXIT THROUGH THE REAR DOOR. THE CONTACT REPLACED A FUSE THAT ENABLED THE FRONT PASSENGER SIDE DOOR TO UNLOCK, BUT THE FRONT DRIVER SIDE DOOR REMAINED LOCKED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.

MY ENGINE LIGHT CAME ON AND WHILE ON THE FREEWAY, THE CAR SLOWED TO 19 MPH, THEN DIED. I WILL NEED A NEW TIMING CHAIN, ENGINE, AND MORE. THIS CAR IS NEW TO ME FROM A USED CAR DEALERSHIP.