2010 MITSUBISHI OUTLANDER Complaints

BRAKES WHICH CAUSE THE VEHICLE NOT TO MOVE OR MOVE SLOWER THAN 20MPH. FRESNO DEALER WAS UNABLE TO BE CONTACTED FOR MONTHS. MY WIFE HAS BEEN FRUSTRATED WITH A VEHICLE THAT WAS SUPPOSED TO BE THE ONE THING TO KEEP OUR FAMILY SAFE. TRAVELING WITH OUR 2 CHILDREN UNDER THE AGE OF 2 HAS NOT FELT SAFE IN THIS VEHICLE.

4/08/2017, MY CAR MADE A NOISE LIKE SOMEONE HAD SHOT OUT MY BACK WINDSHIELD. I WAS STUCK IN TRAFFIC AND I COULD NOT SEE EXACTLY WHAT HAD HAPPENED, NEITHER COULD I EXIT OFF THE INTERSTATE. I WENT ABOUT 20 YARDS AND THEN HEARD ANOTHER EXPLOSION LIKE MY GLASS HAD SHATTERED. I WAS LOOKING AROUND TO SEE IF I COULD SEE ANYTHING,I COULD NOT. I HEARD THE GLASS STILL MOVING, SOMETHING TOLD ME TO SLIDE BACK THE COVER OF MY SUN ROOF A LITTLE. WHEN I DID, I SAW THAT MY SUNROOF HAD EXPLODED. I DID NOT GET INJURED BECAUSE I HAD THE SUNROOF COVER CLOSED. WHAT A NIGHTMARE. THE MITSUBISHI DEALER HAS AGREED TO FIX THE SUNROOF FREE OF CHARGE. MY CAR HAS ONLY 54,000 MILES. I HAVE BEEN DRIVING MITSUBISHI FOR 30 YEARS AND HAVE NEVER EXPERIENCED ANYTHING LIKE THAT.

CROSS MEMBER RECALL. I WENT TO DO THE CROSS MEMBER REPLACEMENT AT CORNERSTONE MITSUBISHI IN WILMINGTON, MA 01887 ON 4/8/17. IN ADDITION TO REPLACING THE CROSS MEMBER, THEY ALSO REPLACED MY BRAKES. TOTALLY THEY CHARGED ME $700. THE WHOLE SERVICE TOOK LESS THAN 3 HOURS (12:05-3:00 PM). BASED ON MITSUBISHI RECALL POLICY, TO REPLACE THE CROSS MEMBER AND FINISH THE CROSSPONDING SAFETY INSPECTION, IT WOULD TAKE AT LEAST 2 HOURS AND IT SHOULD BE FREE OF CHARGE. HOWEVER, I PAID FOR FOR THE LABOR FOR 4 HOURS AT $120 PER HOUR AND IT IS $480 TOTALLY. I BELIEVE THEY PERFORMED UNNECESSARY REPAIR TO MY CAR AND CHARGED LABOUR FEES FOR THE FREE SAFETY RECALL (FOR DETAIL, SEE THE ATTACHED DOCUMENT). PLEASE LOOK INTO THIS CASE. IF YOU NEED ANY MORE INFORMATION, PLEASE LET ME KNOW. I WANT MY MONEY BACK.

TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE IN THE BEGINNING OF DECEMBER 2016 THAT CONCERNING WINDSHIELD WIPER LINK SEPERATION. IT IS NOW 3 MONTHS AND I AM STILL BEING TOLD BY MITSUBISHI CUSTOMER SERVICE THAT THEY STILL DON'T HAVE THE PART TO CORRECT THE PROBLEM. I THINK I HAVE BEEN MORE THAN PATIENT AFTER WAITING 3 MONTHS. THE MANUFACTURER RECALL NUMBER IS SR-16-009 AND THE NHTSA RECALL NUMBER IS 16V791. I HOPE YOU CAN HELP ME GET THIS RESOLVED.

I HAVE CONTACTED THE DEALERSHIP ON MANY OCCASSIONS AND HAVE BEEN REPEATEDLY TOLD THAT THE PART IS NOT AVAILABLE. IF YOU SENT ME THE RECALL NOTICE HOW COME THE PARTS ARE UNAVAILABLE? YOU NEED TO RECTIFY THIS SITUATION.

ISSUES WITH THE IDLE CONTROL SYSTEM. CAR WILL CUT OFF AFTER ERRATIC IDLING WHILE STOPPED AT STOP LIGHTS. IDLING WILL REGULATE IF CAR IS PLACE IN PARK BUT WILL START AGAIN WHEN PUT IN DRIVE.

VEHICLE DISPLAYS ABS/ASC WARNING/SERVICE REQUIRED. MY MECHANIC SAYS IT'S THE ABS PUMP, WHICH WILL COST OVER $2000 IN PARTS/LABOR TO REPLACE. ACCORDING TO SOMEONE WHO WORKS AT A LOCAL MITSUBISHI DEALER, THE 2010 ABS PUMPS ARE FLAWED - MANY VEHICLES HAVE HAD THE PUMP REPLACED. MY MECHANIC SAID IT'S SAFE TO DRIVE, BUT ADVISES TO TAKE EXTRA CARE IN HEAVY RAIN/SNOW/ICE. MEANWHILE THE SERVICE LIGHT REMAINS ON. I ALREADY REPLACED THE REAR TIRE ABS SENSOR (ALMOST $1000) BECAUSE THE VEHICLE WOULD HESITATE WHEN TAKING MY FOOT OFF THE BRAKE. )PROBABLY RELATED TO THE PROBLEM WITH THE PUMP.) I DON'T THINK IT'S RIGHT THAT MITSUBISHI KNOWS THERE IS A PROBLEM AND IT'S AN EXPENSIVE FIX. THEY ARE PUTTING THEIR BOTTOM LINE BEFORE CUSTOMERS' SAFETY. I DON'T KNOW HOW NHTSA MANDATES RECALLS, BUT I'D LOVE TO SEE THIS ISSUE RESOLVED VIA RECALL. THANK YOU. *TR

TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE SITTING IN THE FRONT PASSENGER SIDE SEAT, THE SEAT BELT ANCHOR FRACTURED AND DETACHED FROM THE SEAT WITHOUT WARNING. THE CONTACT NOTIFIED A DEALER BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

2010 MITSUBISHI OUTLANDER. CONSUMER WRITES IN REGARDS TO DRIVE BELT RECALL REIMBURSEMENT. *SMD MITSUBISHI STATED SINCE THE CONSUMER ALREADY HAD THE DRIVE BELTS REPLACED, HE WAS NOT ENTITLED TO REIMBURSEMENT. ACCORDING TO THE RECALL, THE BELT WOULD HAVE BEEN REPLACED FREE OF CHARGE, ONLY IF THE CONSUMER ENCOUNTERED A PROBLEM. THE CONSUMER HAD THE DRIVE BELTS REPLACED AS UNDER THE 60,000 MILE MAINTENANCE. *JB