2013 MITSUBISHI OUTLANDER Complaints

TL* THE CONTACT OWNS A 2013 MITSUBISHI OUTLANDER SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD CLANKING NOISE COMING FROM THE FRONT DRIVERS SIDE BRAKES. THE VEHICLE WAS TAKEN SEVERAL TIMES TO THE DEALER BUT THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TAKATA RECALL I WAS INVOLVED IN A HEAD ON MOTOR VEHICLE COLLISION IN MY 2013 OUTLANDER SPORT. ALTHOUGH AT THE TIME OF IMPACT I WAS TRAVELING ON THE HIGHWAY DOING BETWEEN 45-55 MPH, AND THE IMPACT AREA OF MY VEHICLE WAS ALL FRONT END, NOT ONE SINGLE AIRBAG DEPLOYED. I SUFFERED INJURIES TO MY NECK AND CHEST THAT I FEEL COULD HAVE BEEN AVOIDED HAD MY AIRBAGS DEPLOYED AT THE TIME OF IMPACT.

TL* THE CONTACT OWNS A 2013 MITSUBISHI OUTLANDER SPORT. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE FAILED TO YIELD. AS A RESULT, THE CONTACT CRASHED INTO THE REAR PASSENGER'S SIDE OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND FRONT PASSENGER SUSTAINED MINOR BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING YARD BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

-ELECTRIC LOCK BUTTON DID NOT RESPOND. -UNLOCK BUTTON ON KEY DID NOT RESPOND. -ON PUSHING START BUTTON, CONSOLE CYCLED THROUGH EVERY WARNING AVAILABLE, IN THIS ORDER: 'CLOSE FUEL CAP LID', 'ELECTRICAL SYSTEM SERVICE REQUIRED', 'BRAKE SYSTEM SERVICE REQUIRED' , 'ACC SERVICE REQUIRED', 'RBS SERVICE REQUIRED', 'CLOSE HOOD', 'ENGINE OVERHEATING STOP SAFELY', 'LIMITED DRIVING MODE', 'ASC SYSTEM SERVICE REQUIRED', '4WD SYSTEM SERVICE REQUIRED', 'LDW SYSTEM SERVICE REQUIRED 'EV SYSTEM SERVICE REQUIRED STOP SAFELY THE POWER WOULD NOT TURN OFF UNTIL START\STOP BUTTON WAS DEPRESSED FOR SEVERAL SECONDS. MAIN DRIVING LIGHTS CAME ON RADIO,WIPERS TOO.

WE PURCHASE THIS VEHICLE FROM LITTLE JOE'S MITSUBISHI AT 1601 S MILITARY HWY, CHESAPEAKE, VA 23320 ON MAY 20, 2016 AS A PRE OWNED VEHICLE. TWO WEEKS AFTER TAKING POSSESSION OF THE VEHICLE ONE DAY WHEN IT WAS RAINING, THE WIPERS WOULD STOP WITH THE WIPER BLADES STRAIGHT UP AND DOWN AND STAY THERE TILL L HIT THE WIPER HANDLE ON THE STEERING WHEEL ON THE RIGHT SIDE, L CALLED THE DEALERSHIP AND SPOKE TO CHRIS BLAIR TJE SALES REPRESENTATIVE AND ADVISED HIM OF THIS THE SAME DAY IT HAPPENED, HE TOL ME HE WOULD TRANSFER ME TO SERVICE, SPOKE TO A MANAGER NAME WAS NICOLE IN SERVICE AND TOLD HER THE PROBLEM, SHE TOLD ME TO BRING THE VEHICLE IN, TOLD HER L WOULD WHEN L RETURNED BACK TO THE STATE AS L WAS OUT OF STATE AS THIS WIPER SITUATION HAPPENED TO ME ON THE WAY TO THE AIRPORT IN MY AREA. I SCHEDULED AN APPOINTMENT FOR FRIDAY JUNE 17,2016 AND THEY HAD A MECHANIC CHECK IT AND THIS IS WHAT THEY SAID WAS POSSIBLE WRONG, SEE ATTACHED. THEY TOLD ME L WOULD HAVE TO PAY HALF OF $632 WHICH WAS $316 AND L TOLD THEM THEY NEEDED TO REPLACE THIS AS IT WAS A SAFETY ISSUE, AND GOD FORBID IF THEY STOPPED WORKING WHILE L WAS DRIVING WHEN IT WAS RAINING OR SNOWING OR ANY WET CONDITION L COULD BE POTENTIALLY INVOLVED IN AN ACCIDENT AS L WOULD NOT BE ABLE TO SEE WHERE L AM GOING, THE SERVICE MANAGER NICOLE WHO WAS RUDE SAID IT WAS WORKING WHEN WE HAD THE VEHICLE, L TOLD HER L DID NOT BREAK IT. I TOLD HER THIS IS A SAFETY RELATED DRIVING ISSUE, SHE DID NOT WANT TO HEAR ABOUT IT. I ASKED FOR THE COPY OF THE SITUATION IN RELATION TO THE WIPER ISSUE AND TOLD HER L WOULD FILE A COMPLAINT. I AM ASKING THEY REPLACE THIS SAFETY RELATED DRIVING ISSUE AT THERE EXPENSE 100%, SINCE MAY 20, 2016 TILL JUNE 17, 2016 L HAVE ONLY PUT 1623 MILES ON THE VEHICLE SINCE L TOOK OWNERSHIP. THE FINANCE MANAGER ON MAY 20,2016 WHEN ASKED IF THE FLUIDS HAD BEEN CHANGED STATED YES, SERVICE DEPARTMENT SAYS ONLY OIL WAS.

TAILGATE IS RUSTING NEAR THE LIFT GATE HANDLE AND ALSO BOTH SIDES OF THE UPPER PART NEAR THE GLASS WHERE THE TAILGATE MEETS THE SPOILER. I HAVE BEEN IN CONTACT WITH MITSUBISHI THEY WILL NOT HONOR ANY RUST ISSUES UNLESS I AM ABLE TO POKE A HOLE THROUGH THE AFFECTED AREAS. MEANWHILE THE CAR IS CLEARLY RUSTING AND THE PLASTIC HANDLE WHICH IS AROUND THE RUSTED AREA ON THE TAILGATE IS COMING LOOSE DUE TO THE RUST. THERE HAVE BEEN OTHER COMPLAINTS ONLINE OF OTHER PEOPLE WITH THE EXACT SAME RUST ISSUE.

OVER NIGHT, MY BATTERY DIED. WHEN I TRIED TO TURN THE CAR ON, THE WINDSHIELD WHISPERS WOULD GO CRAZY, RADIO WOULD TURN ON, BUT NOT THE CAR. PURCHASED A NEW BATTERY, CAR IS ONLY 3 YRS OLD. THE NEW BATTERY IS BEING DRAINED NOW. WHEN THE CAR IS OFF, THE RADIO TURNS ON AND OFF BY ITSELF, THE FOG LIGHTS STROBE, AND THERE IS A BEEPING NOISE. THE DEALERSHIP TEASED EVERYTHING AND FOUND THAT IT IS THE ECU (ELECTRICAL CONTROL UNIT) WHICH IS ON RECALL FOR MY MAKE, YEAR, AND MODEL, BUT NOT FOR MY CAR BASED OFF THE VIN. IT IS EXACTLY WHAT WAS GOING WRONG IN OTHER VEHICLES EXACTLY MY YEAR, MAKE, AND MODEL, BUT NOT ACCORDING TO MY VIN #.

UNLESS WE ARE WITHIN 12 INCHES OF THE CAR THE PANIC BUTTON DOES NOT WORK, THIS IS AN INTERMITTENT PROBLEM, HOWEVER MOST OF THE TIME IT DOES NOT WORK. WE HAVE MADE THIS COMPLAINT ON NUMEROUS OCCASIONS AND HAD ARBITRATION AND MITSUBISHI WILL NOT RECOGNIZE THE PROBLEM. I WAS IN A PUBLIC PARKING GARAGE AND I THOUGHT I WAS BEING FOLLOWED AND THE PANIC BUTTON DID NOT WORK (FORTUNATELY I WAS NOT BEING FOLLOWED).

WHEN I STARTED THE CAR IN PARK, AND ESPECIALLY WHEN I PUSHED THE GAS PEDAL, THERE WAS A NOISE IN THE ENGINE THAT KEEP UP WHILE DRIVING AND WHEN IN PARK WHILE THE ENGINE WAS RUNNING. THE SOUND WAS LIKE WHEN A CAR HAS LOW OIL IN THE STEERING WHEEL BUT I ASKED A NEIGHBOR AND HE SAYS THESE CARS DON'T USE OIL FOR THE STEERING WHEEL THAT THE NOISE WAS MOST LIKELY THE ALTERNATOR. AND IT HAS BEING GETTING LOUDER. I AM AFRAID THAT THE CAR MAY BREAK DOWN. ALSO IN THE FIRST MONTH OF BUYING THE CAR I NOTICED THE FRONT TRAIN SEEMED LOOSE BUT I WAS TOLD NOTHING WAS WRONG. IS THERE ANY RECALL FOR THIS? . ALSO I LOOKED UP THE RECALLS FOR MY MODEL AND YEAR OF CAR AND OF ALL THE ONES THAT SHOW UP I HAVE RECEIVED ONLY ONE RECALL AND IT WAS FOR A TORCH IN THE SEAT BELT FOR FRONT PASSENGER SIDE I HAVE NOT RECEIVED ANY OF THE OTHERS. I WANT TO MAKE SURE THAT I HAVE NOT BEEN PASSED UP IN THESE RECALLS SINCE 2013 TO THIS DATE JAN 2015 AND THAT IT BE TOO LATE TO REQUEST THE REPAIRS. *TR

BETWEEN APRIL AND MAY 2014 THIS 2013 MITSUBISHI OUTLANDER HAS BEEN HAVING DIFFICULTY IN STARTING, AT ONE POINT IT WOULD NOT START AT ALL. SOME BELTS (I DON'T KNOW WHICH) SQUEAK EVERY SO OFTEN. ON 03 JULY 2014 THE DEALER WHERE THE VEHICLE WAS PURCHASED AND HAS SINCE BEEN RECEIVING IT'S SCHEDULED MAINTENANCE, INDICATED THAT THE ALTERNATOR HAS TO BE REPLACED AND THAT THEY HAD NONE IN STOCK. I WAS TOLD TO CALL BACK IN A WEEK. I HAVE CALLED EVERY WEEK SINCE THEN AND I AM ALWAYS TOLD IT IS IN BACK ORDER, THAT THERE ARE MANY OF THE SAME VEHICLES WAITING FOR THIS PART. SEEMS TO ME THAT THIS IS INDICATIVE OF A PROBLEM. IT HAS BEEN 55 DAYS SINCE THEY FINALLY DIAGNOSED THE PROBLEM AND CANNOT KEEP A ALTERNATOR FOR MY VEHICLE IN STOCK LONG ENOUGH TO REPLACE THE FAULTY ONE IN MY VEHICLE. *TR