2025 MITSUBISHI OUTLANDER Complaints

I rented this car from Drivo on July 17th. On the 21st we noticed the tire light. When we went to the garage to get this checked the two rear tires were bald, with the wires showing through the tires. We have photos of this, and a statement from the garage that the tires were in an illegal/unroadworthy condition. Despite raising this in many emails with the company, Drivo/Ace, nobody has made any response to our safety concerns. I think that this car may still be in an unroadworthy condition.

The contact owns a 2025 Mitsubishi Outlander PHEV. The contact stated that while driving approximately 25 MPH and pulling into the neighborhood through the slow-access gate, while the vehicle was approximately one foot from the gate, the brake pedal was depressed and the vehicle unintendedly accelerated. The vehicle crashed into the gate, causing the iron rails to detach. The contact was standing on the brake pedal with excessive force while attempting to steer the vehicle. The steering wheel was turned, and the vehicle suddenly came to a stop. There were no warning lights illuminated. There were no reported injuries. A police report was not filed. The contact was able to drive to the residence. The contact called a tow truck company, and the vehicle was towed to the local dealer. After several days, the dealer was unable to duplicate the failure after performing several system scans. The vehicle was not diagnosed or repaired. The insurance company was notified of the failure, and the vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 500.

When driving with the adaptive cruise control on, the cruise will shut off without notice at random times. The forward collision warning light then comes on. After driving for some time the light will go out and the adaptive cruise will work again. This repeats many times on a trip randomly. This also leaves the vehicle without forward collision protection and automatic emergency braking. This is very dangerous at highway speed when you lose power driving with traffic. When reported to the dealer, they said it was a known issue without a solution and to not use the adaptive cruise and drive carefully without the forward collision protection active. This has been an issue since the car was new in November of 2024.

The contact owns a 2025 Mitsubishi Outlander Sport. The contact stated that while driving approximately 50 mph a deer ran in front of the vehicle impacting the driver side fender, hood, bumper was impacted , while coming up a hill a deer ran in front of the vehicle. There was no additional property damage. The vehicle came to a stop on the side. The airbags did not deployed. The crash avoidance system did not alert. The vehicle was towed to the residence. No warning lights illuminated. The vehicle vehicle appeared to be destroyed but had not been officially deemed destroyed at time of report. No injuries were sustained. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The mileage was unavailable.

I was parked in a parking spot and when returned to my car and turned my car on a loud bang came from the front of the vehicle. Both of my front tires were facing inward. The drivers side front tie rod snapped with a clean break for no reason. The vehicle was towed to the dealer where after inspection there was no obvious reason for this to happen, no damage to the tire, aluminum wheel, or any other component under the car. There was no warning of any kind, the vehicle was driving perfectly smooth and not pulling to one side just before this happened. The vehicle and damaged tie rod are available for inspection. Needless to say If i were driving at highway speeds there could have been catastrophic injury. As of right now Mitsubishi only viewed pictures, I asked them to inspect the vehicle but they did not. I would prefer NHTSA inspect the tie rods because if this happened while parked the tie rod could be defective and dangerous.

Vehicle: 2025 Mitsubishi Outlander PHEV I am filing this safety complaint regarding a recurring electrical/software defect in my 2025 Mitsubishi Outlander PHEV affecting the backup camera display and infotainment screen. The backup camera screen repeatedly freezes and goes completely black while the vehicle is in reverse gear. This eliminates all rear visibility during backing maneuvers, posing a serious risk of striking pedestrians, cyclists, or objects — especially children in blind spots who cannot otherwise be seen. In addition, the infotainment screen has shut off entirely at least once while the vehicle was being driven, creating a dangerous distraction and loss of vehicle controls. I want to be clear that my dealership has acted in complete good faith and has done everything within their power to diagnose and resolve this issue. They have worked diligently on my behalf and are not the source of the problem. The failure to provide a fix lies squarely with Mitsubishi Motors North America, which has been unable or unwilling to supply an adequate repair, software update, or resolution despite being made fully aware of this ongoing safety defect. I have contacted Mitsubishi Motors North America directly on multiple occasions. They have failed to provide a satisfactory explanation, a committed timeline for a fix, or any path toward resolution. This is not a dealer-level issue — this is a manufacturer-level failure to address a known defect. This is not a convenience issue — the failure of a federally mandated backup camera system is a safety defect. Federal law (49 CFR Part 571, FMVSS 111) requires rear visibility systems to function properly at all times. I respectfully request that NHTSA open a formal investigation into this defect and determine whether a recall or technical service bulletin is warranted for the 2025 Mitsubishi Outlander PHEV.

David the Mitsubishi technician drove with me today and witnessed the issues with the adaptive cruise control system. 1. Slow to gain speed on resume in any situation. 2. Car slamming on brakes when sensing a car at a red light, when a car leaves the lane that I am in and there is a stopped car at a red light or not stopping at all. 3. When making a turn into a left or right lane, car will not sense the other car or it will slam the brakes unsafely

1. Driver side seat belt is not retracting as it should. 2. Causing a slower exit when getting out of the vehicle. 3. A compliant has been made to Glassman Southfield MI. Mitsubishi service department not only for the driver side seat belt but the passenger seat belt as well. 4. Just by Glassman Southfield MI. Mitsubishi service department. 5. No

I am reporting a safety defect involving my 2025 Mitsubishi Outlander Sport (VIN [XXX] ). On five separate occasions between December 2025 and February 2026, my vehicle ran completely out of fuel despite the dashboard displaying between 18 and 48 miles of remaining driving range. Four of these events occurred on active highways, resulting in sudden loss of engine power and creating immediate collision risk. The dealership diagnosed and replaced the fuel tank gauge unit, fuel level sensor, and sub sensor under warranty. Service documentation references Technical Information Notice TIN #XXX, indicating this is a known issue. This defect caused unexpected highway shutdowns and serious safety exposure. I am concerned other drivers may experience similar failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The seatbelt retraction system failed to retract fast enough, which caused the seatbelt to become jammed in the passenger door. This resulted in damage to the passenger front and back door and opening of the passenger door. Yes, the vehicle and the affected components (seatbelt assembly and passenger door) are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The slow seatbelt retraction created a door jam condition, which could have prevented or delayed exit from the vehicle in an emergency situation. This posed a safety risk to the passenger, as the door could not open or close properly. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has been observed by Glassman of Southfield Michigan the service men was not interested at all. In fact when I arrived to have the vehicle inspected the driver seatbelt did not retract back at all and the service guy stated, I should pay attention when unfasten my seatbelt. The guy at the collision shop stated that the seatbelt on the passenger side was not retracting back as it should. I have had two incidents with the passenger seatbelt becoming jammed in the door since I leased the vehicle in August of 2025. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others. Just the service men at Glassman and Glassmen collision shop. 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No