MONACO COACH Complaints

DRIVING WESTBOUND FROM SUSPENSION SHOP AFTER NEW SHOCK ABSORBERS INSTALLED,AND REQUEST FOR INSPECTION ON TRAILING ARMS THAT SHOP NOW DENIES THE REQUEST. ABOUT 7-10 MILES AWAY FROM SHOP HIT HARD BUMP AND TRAILING ARM SHIFTED DOWN WHICH TURNED WHOLE REAR SIDEWAYS AND ALMOST LOST CONTROL. THIS WAS A FEDERAL RECALL FOR MONACO WHO NOW RESTRUTURED AND ASSUMES NO LIABILITY ALONG WITH MCBRIDE SPRING AND SUSPENSION AT 1010 2ND ST ALBUQUERQUE, NEW MEXICO.

TL* THE CONTACT OWNS A 2004 MONACO COACH WINDSOR RV. WHILE THE MOTOR HOME WAS PARKED, A PUDDLE OF FUEL WAS DISCOVERED UNDERNEATH THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL LINE CONNECTED TO THE NUMBER THREE FUEL INJECTOR HAD CRACKED AND CAUSED FUEL TO LEAK OUT. THE FUEL LINE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2001 MONACO COACH KNIGHT. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE CONTACT NOTICED AN ABNORMAL BURNING ODOR COMING FROM THE TIRES. THE VEHICLE WAS TAKEN LAZY DAYS RV OF TAMPA (6130 LAZY DAYS BLVD, SEFFNER, FL 33584, (800)-306-4002) WHERE IT WAS DIAGNOSED THAT THE BRAKE ASSEMBLY FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 32,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 (NA) MONACO COACH LA PALMA 36WBD RV. THE CONTACT STATED THAT A FIRE OCCURRED BEHIND THE REFRIGERATOR NEAR THE FUEL LINE AND THE EXTERIOR WALL WITH THE COOLING UNIT. THE CONTACT WAS UNABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER AND THE FLAMES WENT THROUGH THE ROOF OF THE RV. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. A FIRE REPORT WAS ALSO FILED AND SENT TO THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNED A 2005 MONACO COACH DYNASTY RV EQUIPPED WITH GOODYEAR G470RV TIRES, SIZE: 295/80R22 (NA). WHILE DRIVING 68 MPH, THE FRONT PASSENGER TIRE VIBRATED. THE CONTACT STATED THAT THE TIRE BLEW OUT AND DETACHED FROM THE WHEEL. AS A RESULT, THE VEHICLE WENT OFF THE ROAD INTO AN EMBANKMENT. THE CONTACT WAS UNAWARE IF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MULTIPLE BROKEN BONES IN BOTH LEGS AND TWO BROKEN BONES IN THE RIGHT HAND. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 45,000 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2000 MONACO COACH SIGNATURE. WHILE DRIVING 45 MPH, THE TAG AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 106,000. **TR *TR

TL* THE CONTACT OWNS A 2002 MONACO COACH KNIGHT. WHILE DRIVING ON THE INTERSTATE AT AN UNKNOWN SPEED, THE MOTOR FAILED TO FUNCTION AND ALMOST CAUSED A CATASTROPHIC SITUATION WHEN THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO INSPECT AND DIAGNOSE THE MOTOR FAILURE. IN ADDITION, A THIRD PARTY SOURCE INVESTIGATED THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY COULD PROVIDE A PERMANENT REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2001 MONACO COACH SIGNATURE. THE CONTACT HEARD ABNORMAL NOISES COMING FROM THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE TAG AXLE HAD FRACTURED IN THREE SPOTS. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 01V328000 (SUSPENSION); HOWEVER, THE MANUFACTURER REFUSED TO ADDRESS ANY RECALL REPAIRS PRIOR TO 2015 WHEN THEY PURCHASED MONACO. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

WE HAD A HORRIFYING EXPERIENCE DUE TO A MASSIVE FUEL LEAK ON JAN 12, 2018, LESS THAN THREE MONTHS AFTER SERVICE HAD BEEN HAD BEEN COMPLETED AT CUMMINS CROSSPOINT ON OCT 18, 2017. CUMMINS HAD REPLACED THE ENGINE HARNESS ON THE ISL-400 ENGINE OF OUR MONACO MOTORHOME AS A RESULT OF AN EARLIER FUEL LEAK THEY DISCOVERED IN MAY OF 2017. CUMMINS CROSSPOINT ASSURED US, AFTER WE ASKED AT LEAST THREE TIMES THAT ALL FUEL LEAKAGE ISSUES HAD BEEN CORRECTED. WE DO NOT KNOW IF THE FUEL LEAK ON JAN 12TH WAS THE RESULT OF IMPROPER INSPECTION OR POOR WORKMANSHIP BY CUMMINS CROSSPOINT, OR IF IT IS THE RESULT OF DESIGN FLAWS OR INITIAL MANUFACTURING ERROR; HOWEVER THERE APPEARS TO BE NO OTHER EXPLANATION. AS WE EVENTUALLY LEARNED, THE MASSIVE LEAK WAS A RESULT OF THE #5 FUEL LINE BECOMING TOTALLY DISCONNECTED AS WE DROVE. IT APPEARS THAT THIS LEAK OCCURRED OVER THE LAST MILE OR SO AS WE NOTICED THE ENGINE WAS NOT RUNNING CORRECTLY AND WE EXITED THE IINTERSTATE A SAT DISABLED WAITING FOR A TOW TRUCK THAT ARRIVED THAT EVENING. AS WE SAT WE SAID A PRAYER OF THANKS THAT WE'D NOT BEEN INJURED OR KILLED BY A FIRE THAT MIGHT HAVE OCCURRED. AT NO TIME DURING THE INCIDENT WAS THERE A DASH WARNING LIGHT TO INDICATE THAT ANYTHING WAS WRONG. CLEARLY CUMMINS CROSSPOINT FAILED ON THREE SERVICE OCCASIONS, TO PROPERLY IDENTIFY AND RECTIFY THE FUEL LEAK WHICH THEY KNEW EXISTED, SINCE THEY REPLACED WIRING WHICH THEY TOLD US HAD BEEN DAMAGED BY SAID FUEL LEAK. THIS IS A FAILURE WHICH NEVER SHOULD HAVE HAPPENED TO A CUMMINS ?MILLION MILE? ENGINE. COMPRESSION CONNECTORS SHOULD BE ENGINEERED SO AS NOT TO FALL APART BY THEMSELVES. AFTER THREE FAILURES OF THE CUMMINS ORGANIZATION TO RESOLVE THE ISSUE, WE HAD THE REPAIR DONE BY AN INDEPENDENT DIESEL ENGINE REPAIR SHOP. WHEREAS THE FUEL LEAK HAS BEEN REPAIRED THE ORIGINAL DESIGN FLAW IN THE CUMMINS ISL400 ENGINE REMAINS.

TREAD SEPARATION AND BLOWOUT OF LOW MILEAGE ORIGINAL EQUIPMENT GOODYEAR G670 295/80R22.5 STEER AXLE TIRE WITH PLENTY OF REMAINING TREAD ON 45 FOOT MONACO RV RESULTING IN THE RV LEAVING THE ROAD ON THE SAME SIDE AS THE BLOWOUT OCCURRED RESULTING IN CRASH CAUSING 2 DEATHS AND ONE SERIOUS LEG AMPUTATION INJURY.