MONACO COACH Complaints

BRAKE ASSEMBLIES OVERHEATING AND LOCKING FRONT WHEEL DOWN BRAKE DRUMS WERE RED HOT TO MELT ABS SENSORS. *JB

MY 2003 MONACO CAYMAN MOTORHOME WITH BOSCH BRAKES HAS HAD A COMPLETE BRAKE FAILURE. ALL FOUR WHEELS HAVE OVERHEATED AND THE REPAIR BILL WILL BE OVER $4,000. IT IS STILL WITHIN THE WARRANTY, BUT MONACO REFUSES TO TAKE RESPONSIBILITY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER 02V2278000 FOR THIS EXACT PROBLEM. MONACO CLAIMS MY MOTORHOME DOES NOT FALL UNDER THIS RECALL. THE VIN NUMBER FOR MY MOTORHOME IS: [XXX]. WE DID HAVE A PROBLEM WITH THE ABS LIGHT COMING ON IN JULY. WHEN THAT WAS REPAIRED THE SERVICE PEOPLE DID NOT NOTICE ANY EXTREME WEAR ON OUR BRAKES. IT SEEMS STRANGE TO ME THAT I WOULD HAVE THE SAME PROBLEM AS THE AFOREMENTIONED RECALL. WE HAVE DRIVEN OUR MOTORHOME 29,000 MILES TO VARIOUS STATES IN THE NORTHEAST AND ALSO TO COLORADO. ONE WOULD THINK THAT THE VEHICLE WOULD BE DESIGNED FOR TRAVEL OF THIS TYPE. IT IS SUPPOSED TO BE A "RECREATIONAL VEHICLE". *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

*DT: THE CONTACT STATED THE LEFT DRIVER'S SIDE WINDOW HAD POOR VISIBILITY DUE TO A SEPARATION OF THE DOUBLE PANEL GLASS. HE CONTACTED THE MANUFACTURER, AND THEY OFFERED NO ASSISTANCE. THIS IS A 2001, MONACO, DIPLOMAT RV. *AK UPDATED 12/27/2005 - THE CONSUMER EXPLAINED THAT THE GLASS WAS CLOUDY, WITH MOISTURE BETWEEN THE PANES, WHICH MADE IT DIFFICULT TO SEE OUT OF THE WINDOW, ESPECIALLY AT NIGHT. *NM

MONACO COACH CORP. ISSUED A RECALL CAMPAIGN NO. 02V278000 THAT CONCERNED THE POTENTIAL CATASTROPHIC FAILURE OF THE BRAKE SYSTEM. THEY CONTRACTED OUT THE INSPECTION. IN LESS THAN 2,000 MILES FROM THE INSPECTION, THE BRAKES FAILED FOR THE EXACT SAME REASON OF THE RECALL. MONACO COACH DENIED THE COST OF THE SUBSEQUENT REPAIR DESPITE THE FACT THAT THE FAILURE OCCURRED. *JB

CONSUMER COMPLAINT REGARDING THE SMELL OF DIESEL FUEL IN THE NEW MONACO COACH. *TS AN INVESTIGATION REVEALED THAT THE FUEL LINES TO AND FROM THE AQUAHOT SYSTEM WERE THE GATES LOL PLUS HOSE. THE CONSUMER STATED THIS PARTICULAR HOSE WAS NOT RECOMMENDED FOR USE IN FUEL APPLICATION. *JB

DT: THE CALLER HAS A PROBLEM WITH THE FRONT ROADSIDE SLIDE ON THE MOTOR HOME. THEY HAD IT IN FOR REPAIR 8 DIFFERENT TIMES, AND IT STILL IS NOT FIXED. TO DATE THE ROADSIDE SLIDE IS UNSTABLE. THE SLIDE IS OFF CENTER, AND A PERSON CAN PUT THEIR HAND IN THE BOTTOM OPENING TO THE SIDE. THEREFORE, THE SLIDE RIDES TOO HIGH AND CAUSES A LOUD WIND NOISE, A PERSON IS UNABLE TO HEAR THE TRAFFIC, AND THIS CAUSES DISTRACTION FOR THE DRIVER. ALSO, FEAR OF TURNING A CORNER AND CAUSING AN ACCIDENT. THE CAPTAIN'S DRIVER SEAT IS WOBBLING AT THE PEDESTAL, THE CALLER IS AFRAID THE SEAT WILL FALL OFF. WHEN APPLYING THE BRAKES THE RIGHT REAR SMOKES AND BELLOWS OUT AROUND THE WHEEL. THIS MOTOR HOME GCWR IS 39,300 POUNDS. THIS IS THE REASON WHY THIS MOTOR HOME IS UNSAFE. DIFFERENT DEALERS HAVE TRIED TO FIX THE ROADSIDE SLIDE, BUT NO ONE HAS BEEN ABLE TO DO SO. MANUFACTURER OFFERED THEM ANOTHER MOTOR HOME IF SHE PAID THE DIFFERENCE. THEY OFFERED THEM $5000.00 TO BRING IT TO ELKHART, INDIANA FOR REPAIRS. THE CALLER HAS HAD IT THERE TWO OTHER TIMES FOR THE SAME PROBLEM. THE CALLER SAID THE WORK WAS POORLY DONE UNDER THE WARRANTY. CALLER BELIEVES THIS IS A MANUFACTURER'S DEFECT. THE CALLER HAS HAD NUMEROUS ELECTRICAL PROBLEMS WITH MOTOR HOME.*AK *JB

DT: CONTACT OWNS MONACO 2005 DYNASTY MOTORHOME. THE MANUFACTURER REPLACED INCORRECTLY HOSE FOR APPLICATION. ANTIFREEZE AND HYDRAULIC WERE NOT DESIGNED FOR DIESEL FUEL. THE CONTACT WAS DRIVING ON HIGHWAY WHEN INCIDENT HAPPENED. NO CRASH OR INJURIES REPORTED. NO POLICE REPORT. INCIDENT HAPPENED SINCE MANUFACTURING DATE. ALLOWED BENZENE FUMES INTO THE COACH WHICH WAS FLAMMABLE AND A CARNAGE.*AK

DT: THE CALLER SAID THAT WHEN TAKING THE PROPANE TANK TO GET THE FILLED THE CALLER NOTICED THAT THE TANK WAS LOOSE. UPON INSPECTION THE CONSUMER NOTICED THAT ONE OF THE BRACKETS THAT HOLDS THE TANK WAS BROKEN IN TWO AND THAT THE OTHER BRACKET WAS CRACKED. THE DEALER HAS GONE OUT OF BUSINESS AND THE MANUFACTURER HAS NOT BEEN CONTACTED YET. *MR UPDATE 12/7/2005. THE MANUFACTURER WAS CONTACTED BUT HASN'T REPLIED TO THE CONSUMER'S REQUEST FOR ASSISTANCE. *NM

DT: THE CONSUMER STATED THAT THE FRONT BOLT ON THE DRIVER'S SIDE LEAF SPRING WAS COMING OUT OF THE FRONT BRACKET WHERE THE LEAF SPRING WAS ATTACHED TO THE FRAME. THE VEHICLE HAD NOT BEEN TO THE DEALERSHIP, BUT THE CONSUMER'S SON TIGHTENED THE BOLT. THE DEALERSHIP WAS CALLED, AND THEY STATED THAT THEY HAVE NOT HAD THIS PROBLEM. THE VEHICLE IS GOING TO BE TAKEN TO A TRUCK SERVICE CENTER, REFERRED BY MONACO. THE CONSUMER WAS PUTTING PLASTIC SQUARES UNDER THE MOTOR HOME TO LEVEL IT, AND HIS SON NOTICED THAT THE BOLT WAS LOOSE. *AK *SC

DT: THE CONTACT OWNED A 2001 MONACO KNIGHT. THE LEFT REAR INNER TIRE HAD A BLOW OUT SINCE IT WAS THERE THAT THE LP LINE WAS LOCATED. IT RIPPED THAT LINE OUT, CAUSING 40 GALLONS OF LP GAS TO FILL UP THE MOTOR HOME. THEY WHERE UNABLE TO CONTACT DEALERSHIP BECAUSE THEY HAD ALREADY CLOSED FOR THE DAY. *AK