MONACO COACH Complaints

WHEN WE FIRST PURCHASED THE COACH, IT HAD APPROXIMATELY 8" OF FREE PLAY IN THE STEERING WHEEL, BEFORE IT HAD ANY EFFECT ON THE DIRECTION OF THE FRONT TIRES. MONACO SENT ME TO A LINEUP SHOP IN EUGENE OR BY THE NAME OF KAISER. THEY REPLACED THE STEERING GEAR BOX, EXPLAINING TO ME THAT THE "SHEPHARD" GEAR BOXES ARE OF VERY POOR QUALITY. THE NEW GEAR BOX REDUCED THE FREE PLAY TO APPROXIMATELY 4" OF FREE PLAY. THIS IS A 50% IMPORVEMENT, BUT STILL NOT VERY GOOD. SINCE THE FRONT WHEELS HAVE SOME DISTANCE TO TRAVEL BACK AND FORTH WITHOUT CONTROL, THE COACH WILL WONDER TOWARD ONE SIDE OF THE ROAD. WHEN YOU TURN THE STEERING WHEEL TO CORRECT IT, YOU GET NO RESPONSE UNTIL YOU PASS THE FEE PLAY. THEN, THE FRONT WHEELS TURN NOT ONLY THE AMOUNT THE STEERING WHEEL FINALLY DICTATED, BUT THEY FLOP OVER THE FULL EXTEND OF THE FREE PLAY, AND YOU SHOOT OFF IN THE OPPOSITE DIRECTION. THIS IS ESPECIALLY CRITICAL WHEN PASSING A SEMI-TRUCK. WHEN I TOOK THE COACH INTO ONE OF THE MONACO DEALERS A FEW WEEKS AGO, MONACO INSTRUCTED THE DEALER TO REMOVE THE STEERING GEAR LUBRICANT AND REPLACE IT WITH MOTOR OIL. WHEN I FIRST CONTACT MONACO REGARDING THIS ISSUE, THEY TOLD ME I HAD TO TALK TO A CERTAIN PERSON, BECAUSE HE WAS HANDLING ALL OF THE SHEPHARD PROBLEMS. APPARENTLY, MONACO KNOWS THERE IS A PROBLEM WITH THIS CRITICAL COMPONENT, AND CHOOSES NOT TO DEAL WITH THE ISSUE. THIS IS A MAJOR SAFETY ISSUE. *AK

VEHICLE WILL NOT LEVEL AND HAS BEEN TAKEN TO DEALER SEVERAL TIMES, BUT PROBLEM STILL PERSISTS. *AK THE LEVELING SYSTEM WAS DEFECTIVE. THE DEALER ALSO HAD INSTALLED WRONG SHOCK ABSORBER, WHICH MADE IT VERY DIFFICULT TO DRIVE AND KEEP ON THE ROAD. *YH

MOTORHOME DESTROYED IN FIRE, RECALL CAMPAIGN OOV-233 DOES NOT INVOLVE EXECUTIVES MANUFACTURED JUNE/JULY 1998, CAUSE OF FIRE SAME AS RECALL, (ATTORNEY FOR CLIENT). *CJ

ORIGINAL EQUIPMENT GOODYEAR TIRE P255/70R22.5 SIZE DOT#: M55V8EW405. TREAD ON TWO OF TIRES SEPARATED AT HIGHWAY SPEEDS ON SEPARATE OCCASIONS WITHIN 1K MILES OF EACH OTHER. GOODYEAR HAS BEEN NOTIFIED.*AK AFTER 2ND TREAD SEPARATION, CONSUMER STATES THAT ALL TIRES HAD CRACKS DOWN THE TREAD. *SLC

DURING TRAVEL THE EXPANDING ROOM SLIDE DOOR LOCK SLID ACROSS THE SURFACE AND FELL TO THE FLOOR ALMOST STRIKING OCCUPANT, SERVICE TECH STATED IT WAS NOT INSTALLED CORRECTLY AND HE REINSTALLED THE LOCK ON THE VERTICAL SURFACE BEHIND HE DRIVERS SEAT, THE LOCK FELL OUT AGAIN. NLM

WHILE DRIVING IN THE STATE OF ILLIONIS GOING TO ELKHART INDIANA THE T.V. LOCATED ABOVE DRIVER FELL OUT OF ENCLOSURE ON TO DRIVER. BEFORE IT CAME COMPLETELY OUT DRIVER AND PASSENGER WAS ABLE TO HOLD UNTIL DRIVER WAS ABLE TO COME TO STOP. THE HEAVY T. V. WAS HELD BY WOOD SCREWS WHICH STRIPPED OUT CAUSING IT TO FALL. THE COMPLAINT ON THE FRAME WAS CAUSED BY MISSING WELD ON THE LEFT REAR OUTRIGGER HOLDING AIR SUSPENSION. *AK

THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN, THE MANUFACTURER KNOWS THAT IT HAS A DEFECTIVE BATCH OF SHOCKS ABSORBERS MANUFACTURED BY MONROE AND IT REPLACES THEM ON THE COMPLAINT BASES INSTEAD OF ISSUING A VOLUNTARY RECALL. A 15 TON. VEHICLE DRIVING AT 55 MPH ON AN HIGHWAY, DRIVING BY PERSON WHICH IS MOST LIKELY BE A RETIRED ON HIS/HER 60'S AND CANNOT KEEP CONTROL OF HIS/HERS VEHICLE BECAUSE A SAFETY DEFECT, AND THE COACH IS WONDER ALL OVER IS AN ACCIDENT IN THE MAKING

LINES DELIVERING POWER STEERING FLUID RUPTURED ON FOUR OCCASIONS SPILLING 20+ QUARTS OF POWER STEERING FLUID ON HIGHWAY. AIR DRYER FAILED ON THREE OCCASIONS -- FREEZING AIRLINES, FREEZING AIRBAGS AND LOOSING AIR PRESSURE WHILE GOING DOWN A MOUNTAIN. *AK

CONSUMER HEARD A SCRAPPING NOISE. CONSUMER PULLED OVER AND NOTICED TONGUE THAT HOOKS TO THE VEHICLE,HAD BUCKLED IN HALF. STEEL WAS UNDER DESIGNED FOR SIZE OF TRAILER. CONSUMER STATED IT WAS DEFINITELY A SAFETY HAZARD. *AK

THE MOTORHOME IS EQUIPPED WITH A SLIDE OUT THAT CONTAINS A LOCKING DEVICE TO SECURE DURING TRAVEL, HOWEVER THE DESIGN AND INSTALLATION WERE BOTH INADEQUATE RESULTING IN THE RELEASE OF THE SLIDE OUT WHILE CONSUMER WAS TRAVELING, CONSUMER INSTALLED ANOTHER ADDITIONAL LOCKING DEVICE TO SECURE PROPERLY. *MJS