MONACO COACH Complaints

EQUIPMENT FAILURE ON RV MOTORHOME. POWER SUN VISOR MANUFACTURED BY CAREFREE OF COLORADO WILL UNEXPECTEDLY FALL FROM MOUNTING PLATES WHILE DRIVING ON HIGHWAY. MOUNTS ARE MADE OF PLASTIC MATERIAL AND SUBJECT TO STRESS CRACKS BY VIBRATION. WHEN PLASTIC MOUNTING PLATE FAILS, SHADE FALLS IN FRONT OF DRIVER BLOCKING VISION AND ALSO STARTLES DRIVER INTO ABRUPT BRAKING AND/OR ERRATIC STEERING. COMPANY BLAMES FAILURE ON IMPROPER INSTALLATION BY FACTORY (MONACO COACH). NUMEROUS FAILURES HAVE BEEN REPORTED ONLINE AT RV FORUMS. CAREFREE HAS NOT RE-DESIGNED MOUNTING BRACKET FOR THIS SERIES OF POWERSHADES BUT HAS NOW DESIGNED A NEW POWERSHADE WITH NEW ALUMINUM MOUNTING BRACKET. THEY WILL NOT RETROFIT EXISTING SHADE. *TR

IN JUNE 2010, WHILE ON MY WAY TO CHURCH ANNUAL CONFERENCE, MY RIGHT REAR BRAKE OVERHEATED AND MELTED THE ABS SENSOR. I CALLED FOR ROADSIDE ASSISTANCE AND HE FOUND THE PROBLEM, GOT THE BRAKE RELEASED AND I FINISHED MY TRIP WITH NO PROBLEMS. THEN IN AUGUST 2010, WHILE ON MY WAY TO PAINTSVILLE KENTUCKY , MY LEFT FRONT BRAKE OVERHEATED. I WAS ABLE TO GET STOPPED BEFORE THE SENSOR MELTED AND PUT A FAN ON THE BRAKE AREA AND COOLED IT OFF. IT WAS THEN FREE AND I WAS ABLE TO CONTINUE ON MY TRIP WITH NO ADDITIONAL PROBLEMS. WHEN I CONTACTED WORKHORSE ABOUT THE PROBLEM THEY SAID MY UNIT WAS NOT IN THE RECALL FOR THE SAME PROBLEM. *TR

WE RECEIVED A RECALL LETTER FROM NORCOLD REGARDING THE 1200 SERIES REFRIGERATOR IN OUR RV. THE RECALL LETTER HAS TO DO WITH A TEMPERATURE SENSOR. I CALLED THE PHONE NUMBER IN THE NORCOLD LETTER (800 767 9101) AND THE REPRESENTATIVE INFORMED ME THAT MY REFRIGERATOR WAS PART OF THE RECALL, EVEN THOUGH A TEMPERATURE SENSOR RECALL REPAIR WAS DONE BACK IN MARCH ON THIS SAME REFRIGERATOR. THE NORCOLD REPRESENTATIVE COULD NOT EXPLAIN WHY THE SAME REPAIR NEEDS TO BE RE-DONE. WE REMAIN SKEPTICAL OF THE CORRECTNESS OF NORCOLD'S STATEMENTS. THE NORCOLD REPRESENTATIVE THEN GAVE ME A LIST OF PHONE NUMBERS OF RV SERVICE CENTERS NEAR WHERE WE ARE PRESENTLY TRAVELING AND TOLD US TO CONTACT ONE OF THEM. HE ALSO TOLD US THE REPAIR PARTS WERE "PRESENTLY UNAVAILABLE". AFTER CALLING THREE SERVICE CENTERS, WE FOUND THAT ALL OF THEM SAID THAT IT HAD BEEN DIFFICULT RECEIVING THE NORCOLD PARTS IN THE RECENT PAST. ONE SERVICE CENTER SAID THAT ALTHOUGH NORCOLD HAD TOLD THEM 2-3 DAYS TO GET PARTS IN THE RECENT PAST IT HAD ACTUALLY TAKEN 3-4 WEEKS. NONE OF THE SERVICE CENTERS COULD GUARANTEE WHEN PARTS WOULD BE AVAILABLE ALTHOUGH ONE OF THEM TOLD US THAT NORCOLD ANNOUNCED THEY WOULD *NOT* BE SHIPPING PARTS UNTIL LATE DECEMBER. ALTHOUGH WE HAVE MADE A TENTATIVE APPOINTMENT WITH THE NEAREST REPAIR CENTER FROM NORCOLD'S LIST, WE ARE STILL AWAITING WORD AS TO WHEN THE NORCOLD REPAIR PARTS WILL BE AVAILABLE. IN SUMMARY, WE DO NOT KNOW WHY NORCOLD HAS ANNOUNCED THAT A RECALL/REPAIR WHICH WAS ALREADY DONE, NEEDS TO BE DONE AGAIN. FURTHERMORE NORCOLD'S STATEMENTS THAT THEY CAN NOT IMMEDIATELY SEND THE PARTS TO DO THE REPAIR LEAVES US FEELING WE ARE NOT RECEIVING THE WHOLE TRUTH FROM NORCOLD. *TR

WIPER SYSTEM FAILED: BOTH WINDSHIELD WIPERS ON MY 2007 MONACO KNIGHT MOTORHOME VIN: [XXX] BROKE OFF AT THE ARM ATTACHMENT TO THE MOTOR DURING NORMAL OPERATION. THIS CAUSED THE COACH TO BE UNDRIVEABLE DURING RAIN. UPON INVESTIGATION THERE HAS BEEN A RECALL ON A SIMILAR COACH "2007 MONACO COACH DIPLOMAT" RECALL - #08V070000 SUPPLIED BY AM EQUIPMENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NOTIFIED BY NORCOLD,INC. OF A FIRE HAZARD CAUSED BY MY REFRIGERATOR . THIS IS THE SECOND SUCH RECALL , BECAUSE THE FIRST ONE WAS AN ATTEMPT TO DO A CHEAP QUICK FIX AND IT DIDN'T WORK . NOW , THEY ARE DOING IT OVER TO CORRECT THEIR FIRST SCREW UP. THEY REFUSED TO COME TO ME TO FIX THE PROBLEM .CAUSING ME TO SPEND MY MONEY AND TIME TO HAVE THE PROBLEM REPAIRED , MAYBE!! THE LETTER STATES " THE INSTALLATION OF THE HIGH TEMPERATURE SENSOR WILL BE AT NO COST TO YOU ". THEY LIED ! I DO HAVE TO PAY TO HAVE IT REPAIRED . I REALIZE THE NHTSA HAS NO POWER TO RESOLVE THESE PROBLEMS , SO I DON'T UNDERSTAND WHY I HAVE TO SEND A COMPLAINT TO YOU ANYWAY . NORCOLD INC. SAID IF I HAD A COMPLAINT I HAD TO NOTIFY YOU, THEY HAD NO FURTHER RESPONSIBILITY . THAN TO NOTIFY ME AND FURNISH THE PARTS AND IN-SHOP LABOR . ANY FOOD LOSS AND ADDITIONAL COSTS ARE AT MY EXPENSE . IF A LAW SUIT RESULTS FROM THEIR MISTAKES AND ERRORS THE ON -SITE COST WILL SEEM TRIVIAL . THANKS FOR YOUR TIME . *TR

LEFT SUSPENSION REAR TRAILING ARM BROKE ON MY 2006 MONACO CHEETAH SAFARI RV, THIS CAUSED SIFTING OF THE REAR AXLE, WHICH RESULTED IN LOSS OF SUSPENSION. THIS CAUSED THE MOTOR HOME TO SWAY AND TRACK SIDEWAYS. HAD TO ORDER NEW PARTS FROM FACTORY AND WAS ADVISED THAT BOTH LEFT & REAR SIDES WOULD HAVE TO BE REPLACED DUE TO A DESIGN CHANGE. ALSO A TWO WEEK WAIT FOR THE PARTS, DUE TO BACK LOG OF ORDERS FOR THESE PARTS - LARGE DEMAND. THIS PROBLEM COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT. MY WIFE & I WERE STRANDED 1,000 MILES AWAY FROM HOME (ON A TRIP). I ORDERED THE NEW PARTS, COSTING $2090.00 AND $650.00 FOR LABOR TO CHANGE PARTS OUT. THE NEW PARTS ARE REDESIGNED & BUILT WITH HEAVIER MATERIAL. *TR

ON 25 SEPTEMBER 2008, MY MOTORHOME A 2004 MONACO CAYMAN RIGHT REAR BRAKE CAUGHT ON FIRE THE SHOE ASSEMBLY, HUB ROTOR ASSEMBLY, AXLE SEAL HAD TO BE REPLACED DUE TO A OVERHEATED BRAKE, THE COST FOR THIS REPAIR WAS $2506.12. ON 16 SEPTEMBER 2010 THE RIGHT REAR BRAKE WAS SMOKING AND THE ROTOR, CALIBER AND SHOES HAD TO BE REPLACED. THE CONCERN IS THAT THE CALIBERS ARE OVERHEATING ON WORKHORSE CHASISS RECALL NUMBER 09V110000 AND MONACO COACH RECALL 02V278000 USE THE SAME CALIBERS. THE ISSUE IS THE 2004,2005 MONACO RR4R CHASISS HAVE NOT BEEN IN THE BOSH BRAKE CALIBER RECALL. THE SAME CALIBER WAS UTILIZED FOR THE 2004,2005 MONACO COACH RR4R COACH. PLEASE DUE THE RIGHT THING AND HAVE BOSCH RECALL THE CALIBERS THAT ARE USED IN THESE MOTORHOMES. *TR

2009 MONACO DYNASTY SERVICE COMPARTMENT DOOR HANDLE CAME OFF IN MY HAND WHEN I WENT TO OPEN COMPARTMENT TO DRAIN THE WATER TANKS. CAN'T USE MOTOR HOME AS WATER LINE,SEWER LINE, AND POWER CABLE CANNOT BE DISCONNECTED. I'M STUCK AT PRESENT LOCATION. I HAVE CONTACTED THE MOTOR HOME MANUFACTURE AND SELLING DEALER NO RESPONSE YET I USE THE MOTOR HOME IN MY JOB BUT NOW I'M STUCK AT PRESENT LOCATION IF I DID GO ON THE ROAD COMPARTMENT COULD COME OPEN DUE TO VIBRATIONS OR BUMPS IN THE ROAD COULD CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2000 MONACO KNIGHT COACH RV. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE VEHICLE BEGAN TO ABNORMALLY PULL TOWARD THE RIGHT AS THE ANTI-LOCK BRAKE SENSOR WARNING LIGHT ILLUMINATED. THE CONTACT STATED THERE WAS A BURNING ODOR COMING FROM THE BRAKES. AFTER INVESTIGATING, THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE BRAKE HAD OVERHEATED. THE VEHICLE WAS PARKED AND THE CONTACT WAS NO LONGER DRIVING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED OR EXAMINED FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 02V278000 (SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS). THE FAILURE AND CURRENT MILEAGE WAS 32,000.

TL* THE CONTACT OWNS A 2001 MONACO COACH KNIGHT 32FT MOTOR COACH. THE CONTACT WAS DRIVING AT 50 MPH WHEN HE NOTICED SMOKE EMITTING FROM THE FRONT AND REAR BRAKES. THE REAR BRAKES AND CALIPERS HAD OVERHEATED. THE DEALER INSPECTED THE BRAKES AND INFORMED THE CONTACT THAT THE ENTIRE BRAKE LINE, SENSORS AND CALIPERS WOULD NEED TO BE REPLACED. THE CONTACT STATED THE EXACT SAME FAILURE HAD OCCURRED LESS THAN ONE YEAR AGO AND ALL SENSORS WERE REPLACED. THE CONTACT WAS ABLE TO LOCATE A RECALL RELATIVE TO THE FAILURE (NHTSA CAMPAIGN ID NUMBER 02V278000- SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS) BUT WAS ADVISED BY THE MANUFACTURER THAT MONACO HAD FILED LIQUIDATION AND HAD BEEN TAKEN OVER BY A NEW COMPANY, THEREFORE SHE WOULD NOT BE ABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT WAS UNKNOWN.