MONACO COACH Complaints

TL*THE CONTACT OWNS A 2004 MONACO HOLIDAY RAMBLER IMPERIAL. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE REAR BRAKES LOCKED. THE VEHICLE WAS TOWED TO A REGISTERED RV CENTER WHERE THE CONTACT WAS INFORMED THAT THE REAR BRAKES AND ABS SYSTEM WERE BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, 18 MONTHS LATER, THE REAR BRAKES LOCKED AGAIN WHILE THE CONTACT WAS DRIVING 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 27,655. UPDATED 11/03/10. *LJ

TL*THE CONTACT OWNS A 2003 MONACO COACH CAYMAN MOTOR HOME. THE CONTACT STATED THAT THE BRAKES BEGAN TO SMOKE WHILE DRIVING AT 50 MPH. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE BRAKE HOSE WAS REPLACE. THE FAILURE OCCURRED ON FOUR DIFFERENT OCCASION. AFTER THE SECOND FAILURE, THE VEHICLE WAS TAKEN BACK TO THE REPAIR SHOP WHERE THE FRONT LEFT BRAKE CALIPER WAS REPLACED. AFTER THE THIRD FAILURE, THE CONTACT TOOK HAD ALL THE CALIPERS REPLACED. THE CURRENT MILEAGE WAS APPROXIMATELY 34,560. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) THIS COMPLAINT INVOLVES A LARGE PATIO AWNING MANUFACTURED BY CAREFREE OF COLORADO. THE MODEL OF THE AWNING IS THEIR ECLIPSE MODEL. THE ONLY THING THAT HOLDS THE AWNING IN PLACE ON THE RV, AS IT IS GOING DOWN THE ROAD, IS THE MOTOR. THERE HAVE BEEN MANY CASES OF MOTOR FAILURE, ESPECIALLY IN THE SHAFT, THAT HAVE LED TO THE PATIO AWNING DEPLOYING WHILE TRAVELING ON A HIGHWAY, CREATING A VERY UNSAFE CONDITION TO THE MOTORING PUBLIC, THE MOTORHOME PASSENGERS, AND ESPECIALLY ANY VEHICLE IN THE IMMEDIATELY VICINITY OF THE TRAVELING MOTORHOME, AND THE DRIVER TRIES TO GET TO THE SIDE OF THE HIGHWAY AND PULL OFF TO STOP. THESE INCIDENTS ARE ON GOING, AND IT IS UNKNOWN HOW MANY ACCIDENTS HAVE BEEN CAUSED, OR WHAT TYPE. OBVIOUSLY IT IS A VERY DANGEROUS SITUATION, WHICH COULD CERTAINLY LEAD TO A VERY SERIOUS ACCIDENT. PLEASE LOOK INTO THIS SITUATION, AND POSSIBLY COMPEL THE MANUFACTURER, CARFREE OF COLORADO TO TAKE SOME STEPS TO REMIDY THE SITUATION, POSSIBLY BY MAKING AVAILABLE SOME T;YPE OT LOCKING DEVICE OTHER THAN JUST A SHAFT, FLATTENED ON ONE OR TWO PLACES TO HOLD THE AWNING IN PLACE AS THE VEHICLE TRAVELS DOWN THE ROAD AT 60 OR 70 MPH, SOMETIMES INTO A WIND BLOWING 50 MPH. [XXX] *TR

2002 MONACO CAYMAN. CONSUMER REQUESTS A RE-DETERMINATION RELATIVE TO THE PROVISIONS OF HIS PLATINUM COVERAGE SERVICE AGREEMENT AND REQUESTS REIMBURSEMENT FOR EXPENSES INCURRED. *TGW THE CONSUMER STATED WHILE HAVING NEW SHOCKS INSTALLED, THE TECHNICIAN DISCOVERED THE CHASSIS TRAILING ARMS HAD A 3 INCH CRACK WITHIN THE DRIVER SIDE ARM. THE CONSUMER CONTACTED HIS WARRANTY COMPANY, BUT WAS INFORMED THE DEFECTIVE TRAILING ARMS WERE NOT COVERED BECAUSE OF A MANUFACTURERS RECALL THAT WAS ISSUED IN 2005.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). WE HAVE A MONACO SIMBA 2006 RV. MONACO SENT OUT A RECALL LETTER MARCH 2009 REGARDING BRAKES. THEY INDICATED IT WAS DANGEROUS TO DRIVE AND THE PARTS FOR THE REPAIR WOULD BE AT DEALERSHIPS. AS OF THIS WRITING, THEY HAVE NOT MANUFACTURED THE PART TO REPAIR THE BRAKES AND NO ONE, DEALERSHIPS, MANUFACTURERS, MECHANICS, OR ANYONE ELSE HAS RECEIVED OR KNOWS WHEN THEY MIGHT RECEIVE THE PART. THEREFORE, OUR NEW RV SITS IN OUR DRIVEWAY AND WE ARE UNABLE TO DRIVE IT EVEN TO A MECHANIC, FOR OVER A YEAR. WORKHORSE WHO PURCHASED MONACO HAS NO PLANS IN THE NEAR FUTURE TO ENGINEER OR MANUFACTURE THE PART. WE CANNOT USE NOR CAN WE SELL OUR RV BUT WE MUST CONTINUE TO MAKE MONTHLY LOAN PAYMENTS AND INSURANCE ON A USELESS PIECE OF EQUIPMENT. WE CANNOT GET SATISFACTION WITH ANYONE CONNECTED TO MONACO OR WORKHORSE. OUR ABS BRAKE LIGHT DID COME ON AND WE HAD TO CUT OUR VACATION SHORT AND PRAY ALL THE WAY HOME. CAN YOU DIRECT US TO SOMEONE WHO CAN HELP US? [XXX] *TR

TL* THE CONTACT OWNS A 2004 MONACO MONARCH RECREATIONAL VEHICLE. THE CONTACT STATED RECEIVED NOTIFICATION OF A RECALL IN MAY 2009. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS NEEDED TO PERFORM THE RECALL WERE NOT AVAILABLE. ON A SEPARATE OCCASION, WHILE DRIVING AT SPEEDS OF 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT DRIVER INTENT. THE TEMPERATURES BECAME ABNORMALLY HIGH AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER MADE TEMPORARY REPAIRS TO THE VEHICLE UNTIL THE PARTS WERE AVAILABLE TO ADDRESS THE RECALL REPAIRS. A LITTLE LESS THAN ONE YEAR LATER, THE MANUFACTURER WAS CONTACTED AGAIN AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,208 AND THE CURRENT MILEAGE WAS 29,300.

DUE TO REPORTS DISCUSSED ON THE IRV2 FORUM, I HAD MY UNIT INSPECTED. BOTH REAR CONTROL ARMS (TRAILING ARMS) WERE CRACKING. COMPLETE FAILURE OF THESE ARMS WAS EMINENT AND SERIOUS HANDLING PROBLEM WAS A DISTINCT POSSIBILITY. *TR

I OWN A 2004 MONACO LAPALMA MOTOR HOME ON A WORKHORSE CHASSIS MODEL # P32122 WITH LESS THAN 17,000 MILES. THIS PAST NOV. WHILE ON A TRIP WE SMELLED BURNING AND I SOON STARTED TO LOSE MY BRAKE PEDAL AND THE BRAKES STARTED TO FREEZE UP. UNDER FULL THROTTLE, BARELY MOVING ON A FOUR LANE HIGHWAY, I WAS JUST ABLE TO GET INTO OUR CAMPGROUND. I IMMEDIATELY CALLED OUR WORKHORSE DEALER AND EXPLAINED THE PROBLEM. THEY SAID THAT WORKHORSE WAS AWARE OF THE PROBLEM AND ADVISED US TO LET THE BRAKES COOL DOWN AND THEN PROCEED WITH CAUTION, SINCE THIS PROBLEM COULD OCCUR AGAIN. WE WERE ABLE TO ARRIVE HOME SAFELY BY DOWNSHIFTING THE TRANSMISSION AS MUCH AS POSSIBLE AND USING THE BRAKES AS LITTLE AS POSSIBLE. AFTER THIS THE MOTOR HOME WAS PUT IN WINTER STORAGE. IN DECEMBER, I RECEIVED AN "INTERIM NOTICE" (SAFETY RECALL 50901-C FROM WORKHORSE. I HAVE HEARD NOTHING FROM THEM SINCE. I CALLED THEM LAST WEEK AND WAS TOLD THAT THEY WERE WORKING WITH THE BRAKE SUPPLIER (BOSCH) AND THAT THEY HAD NOT RECEIVED A REMEDY YET. AT THIS TIME, WORK HORSE WILL FIX THE AFFECTED BAD PARTS REPLACING THEM WITH THE SAME STYLE EQUIPMENT. THIS IS NOT BE SATISFACTORY SINCE THE SAME PROBLEM COULD OCCUR AGAIN AT ANY TIME. I FEEL THAT WORKHORSE AND BOSCH ARE DELIBERATELY DRAGGING THEIR FEET ON THIS PROBLEM AND THIS COULD CAUSE MORE SERIOUS PROBLEMS. IT SHOULD NOT TAKE THIS LONG TO REPAIR A SERIOUS PROBLEM LIKE THIS. YOUR HELP WOULD BE GREATLY APPRECIATED IN HELPING TO RESOLVE THIS PROBLEM. WE PLAN TO USE THE MOTOR HOME IN THE NEAR FUTURE, BUT CANNOT USE IT IN THE PRESENT CONDITION AND THEIR TEMPORARY FIX IS NOT SATISFACTORY. *TR

FAILURE OF TRAILING ARMS ON MONACO / NAVISTAR MANUFACTURED MOTOR HOMES. THIS IS A MAJOR PART OF THE FRAME. SEVERAL HUNDRED HAVE FAILED (BROKEN). IF THIS PART FAILS ON THE HIGHWAY IT CAN LEAD TO A MAJOR ACCIDENT DUE TO THE LARGE SIZE OF THE VEHICLE. 26,000 POUNDS PLUS. THIS PROBLEM COVERS APPROX 2800 VEHICLES AND THE COST OF REPAIRS IS BETWEEN 4000.00 TO 5000.00 US DOLLARS THAT IS 11 TO 12 MILLION DOLLARS IN TOTAL. IF AND WHEN THIS PART FAILS IT CAUSES CATASTROPHIC DAMAGE TO THE VEHICLE AND CAUSES COMPLETE LOSS OF VEHICLE CONTROL AND GREAT DAMAGE TO THE VEHICLE. THE VEHICLE MAY NOT BE REPAIRABLE AFTER FAILURE. MONACO / NAVISTAR NOR THEIR INSURANCE / BONDING COMPANY HAVE NOT MADE PARTS AVAILABLE FOR THE REPAIR AND HAVE NOT ACCEPTED RESPONSIBILITY FOR THE REPAIRS. THIS PART CAN FAIL AT ANY TIME ON THE HIGHWAY WITHOUT PRE WARNING OF THE FAILURE. *TR

I AM ORIGINAL OWNER, PURCHASED RV NEW SEPT 2004 FROM FRESNO DEALER. PRIOR TO THE ROAD INCIDENT, I NEVER REC'D OR HAD ANY NOTICE OF ANY RECALL OR PROBS, NOR HAD ANY SYMPTOMS. AFTER ABOUT 3 HRS OF DRIVING FROM THE CENTRAL VALLEY (VISALIA) DOWN I-5 THROUGH LA IN CA ON A REASONABLY FLAT HIGHWAY, I EXPERIENCED A COMPLETE FAILURE OF THE RIGHT REAR TRAILING SUPPORT ARM ON 2004 MONACO KNIGHT, CAUSING WILD, UNCONTROLLED SWERVING INTO LANES ON EACH SIDE AND ROCKING SIDE TO SIDE. THE REACTIONS WERE MADE WORSE WITH BRAKING. THE METAL ARM WAS COMPLETELY FRACTURED. I MANAGED TO AVOID A COLLISION AND LIMP TO A NEARBY SERVICE CENTER TO GET A DIAGNOSIS. IT REMAINS UNREPAIRED WHILE I INVESTIGATE THE CAUSE AND MEANS OF CORRECTION AND REPAIR. *TR