2013 NISSAN SENTRA Complaints

WE BOUGHT A NEW 2013 NISSAN SENTRA FOR OUR DAUGHTER. IT IS ABOUT 1 1/2 YEARS OLD WITH ABOUT 17,000 MILES ON IT. SHE WAS ON HER WAY HOME FROM SCHOOL, IN STOP AND GO TRAFFIC, AND HAD JUST ACCELERATED WHEN SHE ATTEMPTED TO STOP AGAIN. SHE SAID SHE TRIED TO STOP BUT THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WITH NO RESISTANCE. THEN SHE TRIED PUMPING THEM AND THEY LOCKED UP AND THE CAR WOULDN'T STOP. SO, SHE REAR ENDED THE CAR IN FRONT OF HER AND BOTH OF THE AIRBAGS DEPLOYED. NO ONE WAS IN THE CAR WITH HER AND THERE WAS NOTHING IN THE PASSENGER SEAT. THE OFFICER AT THE SCENE DIDN'T THINK THE AIRBAGS SHOULD HAVE DEPLOYED IN HIS EXPERIENCE WORKING ACCIDENTS. THERE WAS HARDLY ANY VISIBLE DAMAGE TO THE CARS INVOLVED. MOST OF THE COST TO REPAIR IT WAS FROM THE AIRBAGS. I CONTACTED NISSAN BECAUSE I LEARNED THAT THE NHTSA WAS INVESTIGATING THESE CARS FOR BRAKE PROBLEMS. I REQUESTED AN INSPECTION AND THEY SENT A "THIRD PARTY" INVESTIGATOR TO RETRIEVE THE DATA OFF THE EDR AND INSPECT THE CAR. OF COURSE, THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR AND THE DATA DID NOT SHOW ANY BRAKE FAILURE. ACCORDING TO NISSAN THEY FIND "NO BASIS TO OFFER FINANCIAL ASSISTANCE IN THIS MATTER AT THIS TIME". I JUST WANT THEM TO ADMIT THERE'S SOMETHING WRONG AND BUY BACK THIS CAR. WHAT PARENT IN THEIR RIGHT MIND WOULD PUT THEIR CHILD BACK IN THAT CAR? BESIDES THAT, SHE'S SCARED AND REFUSES TO DRIVE IT. I DON'T THINK IT'S A COINCIDENCE THAT OTHER PEOPLE, EVEN THOUGH IT'S JUST A FEW, ARE DESCRIBING THE SAME THING THAT SHE DID. I GUESS THEY WON'T DO ANYTHING UNTIL SOMEONE GETS KILLED! *TR

TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. WHILE DRIVING AT AN UNKNOWN SPEED DOWN A STEEP INCLINE, THE BRAKES FAILED WITHOUT WARNING AND THE BRAKE PEDAL SANK TO THE FLOORBOARD. THE CONTACT WAS INVOLVED IN MINOR CRASHES ON THREE DIFFERENT OCCASIONS BECAUSE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.

I PURCHASED A PRE-OWNED NISSAN AND WHEN I DROVE IT THE BRAKE LIGHT WOULD COME ON AND THE CAR WOULD LEAK FLUID. I TOOK IT IN TO NISSAN AND WAS TOLD IT WAS LOW ON BRAKE FLUID AND NEEDED TO BE REFILLED. THEY REFILLED IT AND ASSURED ME IT WAS SAFE TO DRIVE. THREE WEEKS LATER THE SAME THING BEGAN TO HAPPEN. I TOOK IT BACK TO NISSAN AND THEY SAID THE BRAKE FLUID NEEDED TO BE REFILLED, WHICH DID NOT MAKE SENSE BECAUSE THE BRAKE FLUID SHOULD NEVER LEAK. AFTER DIAGNOSIS THEY FOUND OUT THAT MY ABS ACTUATOR WAS BROKEN AND NEEDED TO BE REPLACED. THIS PART SHOULD NEVER BREAK, ESPECIALLY IN A CAR THAT IS SO NEW. FOR THREE MONTHS I WAS DRIVING AROUND A DANGEROUS CAR, AND MY BRAKES COULD HAVE GIVEN OUT AT ANY MOMENT. I'VE LOOKED ONLINE AND NISSAN HAS HAD SEVERAL PROBLEMS WITH THEIR BRAKES, AND THERE WERE SEVERAL NISSAN CUSTOMERS WHO SHARED THE SAME PROBLEM AS ME. *TR

AS I WAS DRIVING MY CAR BEGAN TO JERK. I COULD NOT GAIN ANY SPEED AND ALMOST CAUSE TWO ACCIDENTS BECAUSE OF THE WAY IT JERKED. *TR

TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT WHEN AN ADULT OCCUPANT THAT WEIGHED LESS THAN 100 LBS WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THERE WAS A LOOSE HARNESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,150.

I PREVIOUSLY FILED COMPLAINT, BUT WAS NOW TOLD BY THE DEALERSHIP THAT AFTER THE MANIFOLD WAS REPLACED, THAT THE TRANSMISSION ALSO NEEDED TO BE REPLACED. MORE WAITING TIME, MORE UNANSWERED PHONE CALLS, MORE POOR SERVICE FROM THE DEALERSHIP. THE SENTRA BROKE DOWN ON 12/20/14 AND I'LL FINALLY BE ABLE TO PICK UP MY CAR ON 1/24/15. NHTSA ID NUMBER: 10672846 SUMMARY: MY WIFE WAS DRIVING ON INTERSTATE 15 AS WE LEFT SAN DIEGO, CALIFORNIA. IN THE CAR WAS MY ADULT DAUGHTER AND MY TWO GRANDDAUGHTERS, AGES 1 1/2 AND 10 MONTHS. I WAS AHEAD OF HER IN OUR NISSAN PATHFINDER. SHE CALLED MY PHONE AND SAID THAT THE CAR RPM'S WERE FLUCTUATING AND THAT THE CAR WASN'T GOING TO MAKE IT HOME TO TWENTYNINE PALMS. WE PULLED OFF THE FREEWAY IN ESCONDIDO. I CHECKED THE SENTRA AND FOUND THAT IN IDLE AND PARK THAT THE ENGINE RAN FINE. WHEN I DROVE THE CAR, IT WAS LURCHING LIKE THE TRANSMISSION WASN'T SHIFTING CORRECTLY. AFTER CHECKING THE ENGINE COMPARTMENT, I DROVE TO A WELL LITE PARKING LOT AND WHILE THE FAMILY ATE, I CALLED AAA AND HAD THE SENTRA TOWED TO MOSSY NISSAN OF ESCONDIDO. ON MONDAY THE 22ND, MY WIFE CALLED MOSSY NISSAN AND TOLD THEM WHAT HAPPENED. THEY CALLED HER BACK SAYING THAT IT WASN'T THE TRANSMISSION, THAT A SENSOR HAD BEEN TAKEN OFF OF THE MANIFOLD BY HER HUSBAND OR OUR MECHANIC. SHE ASSURED THEM THAT SINCE THE CAR WAS ONLY 13 MONTHS OLD AND UNDER WARRANTY, NO MECHANIC HAD WORKED ON THE CAR AND THAT I HAD ONLY DONE THE OIL CHANGES, BUT HAD NOT WORKED ON THE ENGINE. MOSSY NISSAN SAID THAT THEY WOULD NOT HONOR THE WARRANTY SINCE THE SENSOR IN THE MANIFOLD WAS REMOVED. THEY REFERRED ME TO NISSAN USA, WHICH SAID THE SAME THING; THAT SINCE THE SENSOR WAS MISSING, THEY HAD NOTHING TO TURN IN FOR WARRANTY, SO THEY WOULD NOT HONOR THE WARRANTY. *TR

THE CAR WHEN IS IN A COMPLETE STOP, MAKES A LAUD SOUND. THE VEHICLE DOES NOT WANT TO COME OUT OF GEAR. THE SHIFTER GET LOCK, IT GETS REALLY HARD TO CHANGE THE GEARS FROM (P TO D) IS HAS HAPPEN MULTIPLE TIME MORE THAN 30 TIMES. I WENT TO PLANET NISSAN ON CENTENNIAL BLVD, LAS VEGAS NV, THE FIRST TIME LATE DECEMBER I SHOW THE WORKER. I SHOW HIM A VIDEO OF THE PROBLEM, THE VIDEO YOU CAN HEAR AND SEE WHEN THE DRIVE HANDLE GETS STUCK OR LOCK. HE TOLD ME THAT THE CAR SHOULD NOT MAKE THAT SOUND, AND HE ORDER THE PART FOR IT (THE SHIFTER).HE SAID YES AND HE SCHEDULE A APPOINTMENT FOR 1/21/15 8:00. WHEN I PICK MY CAR UP,I WENT HOME AND PARK MY CAR IN THE DRIVEWAY IT MADE THE SOUND AGAIN, THEN I PARK THE CAR IN THE STREET, AND THEN MADE THE SOUND AGAIN AND THE DRIVE HANDLE GOT LOCK. I HAD TO TAKE THE CAR BACK TEST DRIVE IT WITH THE WORKER AND HE SAID IT WAS NORMAL. THAT ALL CARS MAKE THAT SOUND WHEN THEY ARE PARK IN A HILL. I TOLD HIM MY DRIVEWAY IS NOT A HILL AND THE STREET WHERE I PARK MY CAR EVERYDAY IS NOT A HILL, WHERE I PARK AT WORK IS NOT A HILL, I WAS UNHAPPY AND I DON'T FEEL SAFE DRIVING THIS CAR, I DON'T KNOW WHAT TO DO AT THIS POINT. THEY DON'T WANT TO TAKE THE CAR FOR SERVICE BECAUSE THEY DON'T SEE A VISIBLE PROBLEM OR THEY NEVER FOUND A PROBLEM WHEN THEY REPLACE THE SHIFTER AND VERIFIED THE FIX. MY SISTER HAS THE SAME CAR JUST 2014 ONE YEAR DIFFERENCE AND SHE PARKS HER CAR IN THE DRIVE WAY ALL THE TIME AND IS FINE. I FELL LIKE IS THE TRANSMISSION OR GEARS I DON'T KNOW. MY CAR IS IN THE WARRANTY I EVEN PAY EXTRA 1 YEAR WARRANTY. THIS PEOPLE JUST GIVE ME THE TURN AROUND AND THEY DON'T WANT TO CHECK MY CAR. I DON'T KNOW WHAT TO DO, WHY? WHY? ARE THEY NOT FIXING THIS PROBLEM. WHAT CAN I DO? I KNOW THIS CAR HAS A PROBLEM AND THEY REFUSE TO HELP ME. MY CAR HAS ONLY 13752 MILES. PLEASE HELP WHAT CAN I DO? *TR

THE ISSUE BEGAN ALMOST IMMEDIATELY AFTER PURCHASING THIS VEHICLE. THE PASSENGER AIRBAG WOULD RANDOMLY GO OFF, WHILE THE PASSENGER WAS SITTING IN THE SEAT. SHORTLY AFTER NOTICING THIS NISSAN PUT OUT A RECALL ON THIS VEHICLE. WE HAVE NOW TAKEN IT BACK TO THE DEALERSHIP 2 TIMES, AND ALTHOUGH THEY TOLD ME THE PROBLEM WAS FIXED, BOTH TIMES, IT CONTINUES TO EXIST. I HAVE SPOKEN TO NISSAN CORPORATE AROUND A DOZEN TIMES. THEY HAVE NO SENSE OF URGENCY, AND EACH CONVERSATION HAS TO HAPPEN 48 HOURS APART, FOR SOME STRANGE REASON. I AM STILL WAITING FOR ANOTHER CALLBACK SO A SPECIALIST CAN NOW COME TO LOOK AT MY VEHICLE. AN APPOINTMENT LIKE THIS TAKES A MORE THAN 4 WEEKS TO ARRANGE; AGAIN, NO URGENCY. EACH TIME THEY MAKE ME SCHEDULE SOMETHING, I HAVE TO TAKE A DAY OFF OF WORK, BECAUSE THEY CANNOT ACCOMMODATE EVENING SCHEDULES. I HAVE EXPRESSED MY CONCERN OVER THE DANGERS WITH THIS ISSUE, YET IT SEEMS AS THOUGH NISSAN DOES NOT CARE. QUITE FRANKLY, I AM NERVOUS TO HAVE PEOPLE IN THE PASSENGER SEAT OF MY VEHICLE. IT IS A BIT STRANGE TO HAVE MY WIFE SIT IN THE BACK SEAT, BUT THIS BEATS HAVING TO WORRY ABOUT DANGERS OF SITTING IN THE FRONT SEAT. *TR

TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT THE AIR BAG FAILED TO ACTIVATE WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE FAILURE PERSISTED. IN ADDITION, THE CONTACT STATED THAT WHEN REVERSING, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BRAKING SYSTEM WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.

MY WIFE WAS DRIVING ON INTERSTATE 15 AS WE LEFT SAN DIEGO, CALIFORNIA. IN THE CAR WAS MY ADULT DAUGHTER AND MY TWO GRANDDAUGHTERS, AGES 1 1/2 AND 10 MONTHS. I WAS AHEAD OF HER IN OUR NISSAN PATHFINDER. SHE CALLED MY PHONE AND SAID THAT THE CAR RPM'S WERE FLUCTUATING AND THAT THE CAR WASN'T GOING TO MAKE IT HOME TO TWENTYNINE PALMS. WE PULLED OFF THE FREEWAY IN ESCONDIDO. I CHECKED THE SENTRA AND FOUND THAT IN IDLE AND PARK THAT THE ENGINE RAN FINE. WHEN I DROVE THE CAR, IT WAS LURCHING LIKE THE TRANSMISSION WASN'T SHIFTING CORRECTLY. AFTER CHECKING THE ENGINE COMPARTMENT, I DROVE TO A WELL LITE PARKING LOT AND WHILE THE FAMILY ATE, I CALLED AAA AND HAD THE SENTRA TOWED TO MOSSY NISSAN OF ESCONDIDO. ON MONDAY THE 22ND, MY WIFE CALLED MOSSY NISSAN AND TOLD THEM WHAT HAPPENED. THEY CALLED HER BACK SAYING THAT IT WASN'T THE TRANSMISSION, THAT A SENSOR HAD BEEN TAKEN OFF OF THE MANIFOLD BY HER HUSBAND OR OUR MECHANIC. SHE ASSURED THEM THAT SINCE THE CAR WAS ONLY 13 MONTHS OLD AND UNDER WARRANTY, NO MECHANIC HAD WORKED ON THE CAR AND THAT I HAD ONLY DONE THE OIL CHANGES, BUT HAD NOT WORKED ON THE ENGINE. MOSSY NISSAN SAID THAT THEY WOULD NOT HONOR THE WARRANTY SINCE THE SENSOR IN THE MANIFOLD WAS REMOVED. I CALLED MOSSY NISSAN AND TOLD THEM THAT I HAD NOT WORKED ON THE ENGINE, THAT NO MECHANIC HAD WORKED ON THE ENGINE AND THAT THE SENSOR HAD TO HAVE FALLEN OFF THE CAR WHILE MY WIFE WAS DRIVING IT ON THE FREEWAY. THEY REFERRED ME TO NISSAN USA, WHICH SAID THE SAME THING; THAT SINCE THE SENSOR WAS MISSING, THEY HAD NOTHING TO TURN IN FOR WARRANTY, SO THEY WOULD NOT HONOR THE WARRANTY. THE PRICE TO REPAIR THE CAR WAS OVER $700, AS THEY SAID I NEEDED A COMPLETE MANIFOLD WITH THE SENSOR ATTACHED. AFTER REPEATED CALLS, MOSSY NOW SAID THAT MY CAR WILL BE REPAIRED BY 1/17/15 AND THE PRICE WILL BE UNDER $500 BECAUSE I HAD TO WAIT FOR A PART FROM THE FACTORY. *TR