1992 PLYMOUTH GRAND VOYAGER Complaints

TRANSMISSION WOULD NOT SHIFT, WAS NOT ABLE TO PICK UP SPEED.CONSUMER CONTACTED DEALER. *AK

WHILE DRIVING AT 35 MPH SAW SMOKE COMING FROM UNDER THE HOOD, AND THERE WAS A SMALL FIRE. CONSUMER PUT THE FIRE OUT. *AK

FALSE DEPLOYMENT OF AIR BAG WHILE DRIVING CAUSED CONTENT OF BAG TO BURN LEFT ARM AND FOREARM, INJURED WRIST AND HAD DIFFICULTY BREATHING.

MY CAR'S BATTERY HAS FAILED ON 6/30/94, 8/28/95, 9/12/96, 9/12/97 AND 9/15/98. THE SERVICE ADVISOR AT PLYMOUTH SAYS THAT IT IS CHEAPER TO REPLACE THE BATTERY EACH YEAR THAN DIAGNOSE THE ELECTRICAL PROBLEM, CAUSING THE BATTERY FAILURE. EACH INCIDENT HAS REQUIRED A TOW. IN ADDITION, THE PAINT IS PEELING OFF THIS VEHICLE AND IS CRACKING ON THE HOOD OF THE CAR. THANK YOU. *AK

AS I WAS OPENING THE BACK HATCH OF OUR MINIVAN THE TOP BOLT SECURING THE RIGHT HYDRAULIC CYCLINDER SHEARED OFF CAUSING THE TRUNK LID TO ABRUPTLY COME DOWN BRUISING MY RIGHT ARM. FORTUNATELY THIS HAPPENED WHILE OPENING THE TRUNK BUT IT IS SCAREY TO THINK THAT IT COULD HAVE HAPPENED WHILE THE LID WAS UP AND CAME CRASHING DOWN ON MY CHILDREN. IRONICALLY THE VEHICLE WAS SERVICED IN ACCORDANCE TO RECALL NHTSA CAMPAIGN NUMBER 97V079000 IN FEB 98. HOWEVER, THE BOLT WAS NOT REPLACED, ONLY THE WASHERS AS DECRIBED BY THE RECALL NOTICE. THIS REMEDY WAS NOT ADEQUATE TO PREVENT THE BOLT FROM SHEARING. BYERS DUBLIN DODGE IN DUBLIN, OHIO WHO ORIGINALLY SERVICED THE VEHICLE FOR RECALL REPLACED BOTH CYLINDERS AT NO COST TO US UNDER RECALL. HOWEVER, I DID NOTIFY CHRYSLER DIRECTLY AND SPOKE TO CHRIS NEHOFF IN CUSTOMER SERVICE ON MAY 26. AT THAT TIME CHRYSLER INFORMED ME THAT THERE WAS NO RECALL REGARDING THIS PROBLEM, THAT THE VEHICLE WAS OUT OF WARRANTY, AND IT WAS UNFORTUNATE THAT I WAS INJURED BUT THAT THEY WOULD DO NOTHING. I WAS NOT PERMITTED TO TALK TO A SUPERVISOR. AT THAT TIME THE VIN NUMBER I PROVIDED WAS THE ONE FROM THE OWNER'S MANUAL WHICH WAS INCORRECT. THIS WAS EITHER AN INVALID VIN OR BELONGED TO ANOTHER VEHICLE BUT THE CHRYSLER REPRESENTATIVE DID NOT REALIZE THE PROBLEM. AFTER FINDING THE RECALL NOTICE MYSELF ON YOUR WEBSITE, I CONTACTED BYERS DUBLIN DODGE ABOUT THE RECALL. THEY IN TURN CALLED THEIR DISTRICT MANAGER WHO APPARANTLY APPROVED THE REPAIR AT NO COST TO US AND KEPT THE BROKEN HYDRAULIC CYLINDER. DESPITE THE FACT THAT THE VIN WAS INCORRECT, AN ERROR CHRYSLER SHOULD HAVE CAUGHT, I AM CONFUSED AS TO WHY I WASN'T TOLD ABOUT THE RECALL WHEN I CONTACTED CHRSYLER, AND THE FACT THAT OUR VAN HAD EVEN BEEN SERVICED FOR SUCH A RECALL. MOREOVER, THIS IS A SERIOUS SAFETY ISSUE THAT SUCH A HEAVY OBJECT CAN COME CRASHING DOWN WITHOUT NOTICE AND HAS THE POTENTIAL TO KILL OR SERIOUSLY INJURE ANYONE-ESPECIALLY A SMALL CHILD. *AK

RECALL 96V099000: CHRYSLER/BRAKES; HYDRAULIC: ANTI-SKID SYSTEM: DEALERSHIP IS CHARGING $192.00 FOR THE WHEEL SPEED SENSOR. CONSUMER STATES THAT THIS IS PART OF THE ABS SYSTEM, WHICH IS COVERED IN THE WARRANTY FOR 10 YEARS. PROBLEM STILL EXISTS. *AK *ML

FUEL INJECTION FUEL LINE O-RINGS LEAKS. THE DEALER TOLD OWNER THAT THIS WAS A COMMON PROBLEM. A RECALL HAS BEEN ISSUED ON THE VEHICLE MAKE, BUT THIS VEHICLE WAS NOT INCLUDED. THE MANUFACTURER HAS BEEN NOTIFIED. *AK

TRANSMISSION HAS BEEN DIEING A SLOW DEATH SINCE 60,000 MILES. CHRYSLER REFUSED TO HONOR 7/70 WARRANTY. *AK

THIS IS THE 3RD TIME IN 4 YEARS THAT THE ABS SYSTEM ON THIS VEHICLE HAS FAILED. A CLAIM WAS FILED WITH DAIMLER/CHRYSLER ON MARCH 11, 1999. ON APRIL 2, 1999 I WAS CONTACTED BY CUSTOMER SERVICE REPRESENTATIVES OF DAIMLER/CHRYSLER NOTIFIYING ME THAT MY CLAIM WAS BEING DENIED DUE TO EXPIRATION OF WARRANTY. I BELIEVE THAT THIS IS WRONG AND WOULD LIKE TO TAKE IT TO ANOTHER LEVEL OF CUSTOMER SERVICE. *AK

THE FAILURE ON 5/12/97 OF STEERING (DUE TO BROKEN BELT TENSIONER/SERPENTINE BELT) WAS EXTREMELY SERIOUS. MY WIFE LOST COMPLETE CONTROL OF THE CAR AS IT WAS NOT AT ALL STEERABLE. LUCKILY, SHE WAS TRAVELING EXTREMELY SLOWLY, AS SHE HAD JUST LEFT THE DRIVEWAY OF OUR HOUSE, AND THERE WAS NO TRAFFIC. THIS HAPPENED ONLY 18 DAYS AFTER THE CAR HAD BEEN IN THE SHOP FOR MAJOR MAINTENANCE AND REPAIRS (AT PORT JEFF CHRYSLER PLYMOUTH, 5130 NESCONSET HIGHWAY, PORT JEFFERSON STATION, NEW YORK, 11776. PH: (516) 474-3939). *AK