2002 PONTIAC BONNEVILLE Complaints

DEAR SIR OR MADAM, I WAS INVOLVED IN A REAR-END COLLISION IN A 2002 PONTIAC BONNEVILLE AND RECEIVED A CASE OF WHIPLASH, WHICH I BELIEVE WAS DUE TO A POORLY DESIGNED HEAD REST. WHEN I PURCHASED THE CAR I DID NOT CHECK OUT THE HEAD REST AS I DON'T USE HEAD RESTS DURING THE COURSE OF NORMAL DRIVING. IT WAS NOT UNTIL A FEW MONTHS LATER THAT I NOTICED I COULD NOT TOUCH THE BACK OF MY HEAD TO THE HEAD REST UNLESS I LEANED SO FAR BACK THAT THERE WAS NO WAY I COULD DRIVE, AND IT WAS VERY UNCOMFORTABLE. THERE ARE NO ADJUSTMENTS TO BRING THE HEAD REST FORWARD ONLY ONE ADJUSTMENT TO RAISE THE HEAD REST HEIGHT. OF COURSE THIS MAKES THE HEAD REST EVEN MORE UNUSABLE BECAUSE THE HIGHER YOU RAISED IT THE FARTHER YOU HAD TO LEAN YOUR HEAD BACK TO MAKE CONTACT WITH THE HEAD REST. I COMMENTED TO MY WIFE THAT IF WE WERE EVER INVOLVED IN A REAR-END COLLISION THESE HEAD RESTS WOULD PROVIDE NO PROTECTION AND OUR HEADS AND NECKS WOULD TAKE THE FULL IMPACT OF THE COLLISION. WOULDN'T YOU KNOW THAT ON FEBRUARY 14, 2005 I WAS HIT FROM BEHIND ON THE WAY TO WORK. THE OTHER DRIVER WAS GOING NO MORE THAN 15 OR 20 MPH, BUT MY HEAD NEVER TOUCHED THE HEAD REST AND I RECEIVED A CASE OF WHIPLASH FAR MORE SERIOUS THAN ONE WOULD PROBABLY EXPERIENCE IF THE HEAD REST HAD ABSORBED SOME OF THE IMPACT INSTEAD OF MY HEAD AND NECK TAKING THE FULL FORCE OF THE COLLISION. THE DAMAGE TO MY CAR WAS ONLY ABOUT $600, SO THE OTHER DRIVER'S INSURANCE COMPANY SAYS MY INJURY COULD NOT BE A SEVERE AS I AM CLAIMING. THEREFORE, THEY ARE ONLY WILLING TO PAY PART OF MY MEDICAL BILL. I WOULD LIKE TO FILE A COMPLAINT AGAINST GENERAL MOTORS AND PONTIAC FOR THE FAULTY DESIGN OF THIS HEAD REST. I NO LONGER OWN THE 2002 PONTIAC BONNEVILLE AS I WAS NOT ABOUT TO KEEP A CAR THAT INJURED ME INSTEAD OF PROTECTING ME DURING A MINOR ACCIDENT. SINCERELY, SHAWN BRENNING. *NM

WHILE DRIVING ABOUT 25 MPH, OVER A SERIES OF SMALL BUMPS, STEERING COLUMN SHAKES AND FEELS LIKE SOMETHING IS GOING TO BREAK IN FRONT END, NO ACCIDENTS OF LOSS OF STEERING, GM HAS REPLACED THE INTERMEDIATE SHAFT 3 TIMES, THEN STRUTS, BUSHINGS AND MOUNTS AND LUBED THEM 2 OR 3 TIMES ALSO

PROBLEMS WITH WINDSHIELD WIPER EQUIPMENT ON 2002 PONTIAC BONNEVILLE.*MR WHILE DRIVING DURING A SNOW STORM THE VEHICLE'S WIPERS BEGAN OPERATING ERRATICALLY AND BY THE END OF THE TRIP THE STOPPED WORKING ALTOGETHER. IT WAS LATER DETERMINED THAT THE WIPER MOTOR HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS BUT THE DEALER DIDN'T HAVE THE PART AVAILABLE. THE CONSUMER LATER FOUND OUT THAT THIS WAS A COMMON PROBLEM DUE TO MOISTURE SEEPING INTO THE WIPER CONTROL MODULE. *NM

THE CONSUMER LOST STEERING CONTROL WHILE DRIVING AT 45 MPH. THE CONSUMER WAS ABLE TO BRING THE VEHICLE UNDER CONTROL WITHOUT BEING INVOLVED IN A VEHICLE CRASH. THE VEHICLE WAS TOWED TO THE DEALER, WHO INFORMED THE CONSUMER THAT THE HIGH PRESSURE HOSE FOR THE POWER STEERING ASSIST ERUPTED. THE CONSUMER WAS CONCERNED SINCE A SIMILAR INCIDENT OCCURRED BEFORE. *AK THE INTERMEDIATE STEERING SHAFT WAS REPLACED, BOTH FRONT WINDOW LIFT MOTORS WERE REPLACED, WATER LEAKED IN THE FRONT PASSENGER DOOR, THERE WAS AN EXTREME AMOUNT OF ENGINE NOISE AS WELL AS HEAT AND EXHAUST ENTERING THE PASSENGER COMPARTMENT, THERE WAS TWO INCHES OF PLAY IN THE STEERING WHEEL, THE STEERING LOCKED UP, THERE WAS A LACK OF POWER STEERING FLUID IN THE RESERVOIR, HIGH PRESSURE HOSE FLUID LEAKED ALL OVER THE UNDERSIDE OF THE VEHICLE AND THROUGHOUT THE ENGINE, THE UPPER NUT AND THE BOLT THAT HELD THE INTERMEDIATE STEERING SHAFT TO THE STEERING WHEEL ASSEMBLY WAS EXTREMELY LOOSE. *SC

[1]CLUNK NOISE FROM FRONT OF VEHICLE DURING TURNING NEUVER/STEERING WHEEL ROTATION; [2]SAME AS #1; [3]STEERING COLUMN REPLACED [OLD PART IS NOT AVAILABLE. *AK

THE POWER WINDOWS FAILED WITHOUT WARNING. AS A RESULT, THE CONSUMER HAD TO WIRE THE WINDOW IN ORDER FOR THE WINDOW TO STAY SHUT. THE DEALER STATED THE PARTS WERE ON NATIONAL BACK ORDER. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

CLUNK SOUND COMING FROM THE TURNING OF THE STEERING WHEEL DURING COURSE OF DRIVING. *AK

BOTH REAR SEAT BUCKLES BROKE, AND LEFT THE REAR OCCUPANTS WITHOUT ANY RESTRAINT WHILE DRIVING OR IF BECOMING INVOLVE IN A CRASH. DEALER WAS NOTIFIED.*AK

2002 PONTIAC,STEERING ASSEMBLY CLUNKING NOISE. *BF THE DEALER HAS A KIT THAT CAN BE INSTALL TO ALLEVIATE THE CLUNKING NOISE BUT THE CONSUMER FEELS THE PROBLEM SHOULD BE RECALLED. *NM

MANY WATER LEAKS STARTING AT WINDSHIELD THEN TO TRUNK THEN TO WATER IN FLOORBOARDS. S OF TODAY MY CAR HAS BE IN SERVICE DEPT WITH 24 ISSUES IN 1 YEARS TIME. ALSO OTHER MECHANICAL PROBLEMS. WHEN IT HAS BEEN IN SHOP THE WHO EVER WORKS ON THE CAR BREAKS OR DAMAGES OTHER PARTS ON MY CAR. SERVICE DEPARTMENT HAS KEPT MY CAR FOR 3 WEEKS TWICE NOW OT COUNTING ALL THE OTHER TIMES ITS BEEN THERE. *AK