2011 PORSCHE PANAMERA Complaints

I was informed by a mechanic that when the passenger seat is adjusted to a low position, it causes the seat to damage the airbag control module, thereby causing the airbag to be disabled.

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE, THE PSAM, THE SPORT AND COMFORT MODE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE SPORT AND COMFORT MODE NOT ACTIVATED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PORSCHE SOUTH SHORE (185 W SUNRISE HWY, FREEPORT, NY 11520) AND WAS DIAGNOSED THAT THE CAMSHAFT ACTUATOR WAS FAULTY AND THAT METAL SHAVINGS WERE FOUND IN THE ENGINE, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE FOR A FEW MINUTES, THE CONTACT ATTEMPTED TO PLACE THEIR VEHICLE IN DRIVE AND ACCELERATED FORWARD BUT THE VEHICLE SUDDENLY SHOOK AND POWERED OFF. THE CONTACT HAD A MOBILE MECHANIC DIAGNOSE THE VEHICLE. THE MECHANIC STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE FUEL PUMP WAS REPLACED AND THE DIAGNOSING CODES WERE RESET, HOWEVER, THE ISSUE PERSISTED. THE MECHANIC THEN STATED THE FUEL PUMP BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT APPROXIMATELY 2 MONTHS AFTER THE REPAIR, THE FAILURE REOCCURRED WHILE DRIVING APPROXIMATELY 70 MPH. THE CONTACT STATED THAT DURING THE TIME IN BETWEEN FAILURES THEY HAVE CONSISTENTLY SMELT A FUEL ODOR EMITTING FROM THE VEHICLE. THE CONTACT HAD TO HAVE THE VEHICLE TOWED TO THE MECHANIC, WHO RESET THE CODES. THE VEHICLE LOST POWER AGAIN AND HAD NOT RECEIVED ANY ADDITIONAL REPAIRS SINCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THE AC/HEATER BLOWER WAS BLOWING WEAK MAKING A SCREECHING NOISE AND NOT BLOWING WELL. PORSCHE CHECKERED IT OUT AND GENERATED A REPORT STATING I NEEDED A NEW BLOWER. AFTER OBTAINING MY CAR BACK FROM THE DEALER WATER WAS LEAKING INSIDE OF MY CAR ( DOES SO WHILE STATIONARY AND DRIVING, ON RAINY DAYS OR WHEN SNOW HAS MELTED ) UNDER THE DASHBOARD. THE BLOWER STOPPED WORKING COMPLETELY. THE REPORT FROM PORSCHE DID NOT STATE ANY LEAKS WERE FOUND. A FORMER PORSCHE MECHANIC INSPECTED THE BLOWER AND FOUND WATER ENTERING THE A/C BLOWER CONTROL UNIT, CAUSING AN ELECTRICAL SHORT CIRCUIT IN BOTH THE BLOWER AND RESISTOR, AND ALSO OBSERVED THE EXTENT OF THE LEAK IN OTHER AREAS OF THE VEHICLE. THE BELOW DAY IS AN APPROXIMATE DAY IN JUNE WHICH IT OCCURRED. ALSO, THE HORN JUST STOPPED WORKING.

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V322000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAPITAL EUROCARS (3705 W TENNESSEE ST, TALLAHASSEE, FL 32304, (888) 701-6470) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER UNTIL JANUARY OF 2020. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA. WHILE REVERSING OUT OF A PARKING LOT, THE UNDERCARRIAGE OF THE VEHICLE WAS DAMAGED BY THE CEMENT PARKING DIVIDER. THE CONTACT BELIEVED THAT THE VEHICLE UNINTENTIONALLY ROLLED FORWARD AND BECAME ATTACHED TO THE CEMENT DIVIDER, WHICH DAMAGED THE UNDERCARRIAGE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V446000 (POWER TRAIN) LATER THAT DAY. PORSCHE ATLANTA PERIMETER (4006 CARVER DR, ATLANTA, GA 30360, (888) 893-6299) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 202,000.

ON 05/24/19 WE WERE DRIVING SLOWLY IN A PAVED HOTEL PARKING LOT. WE ENTERED A PARKING SPACE AT LOW PARKING SPEED. THE VEHICLE SUDDENLY ACCELERATED WITH EXTREMELY HIGH TORQUE & UNCONTROLLED VELOCITY, JUMPED THE CURB, FLEW OVER A HILL, SCRAPED ACROSS A LARGE BOULDER ON THE HILLTOP, AND CONTINUED UNCONTROLLABLY SPEEDING. THE ACCELERATION PROPELLED THE CAR THROUGH VERY ROUGH NATURAL DESERT TERRAIN DENSELY FILLED WITH BUSHES, LARGE CACTUS, BOULDERS AND RUTS. BRAKING HAD LITTLE OR NO EFFECT UNTIL WE SPED ABOUT HALF A FOOTBALL FIELD WHERE THE VEHICLE WAS FINALLY BROUGHT TO A STOP - JUST BEFORE A TREE AHEAD OF US. PICTURES OF THE HOTEL ROAD, PARKING LOT, THE BERM AHEAD OF THE PARKING SPACE THE CAR ACCELERATED OVER, AND THE DAMAGE TO THE CAR AND DESERT ARE SHOWN IN EXHIBIT A. WE SUSTAINED BACK INJURIES, AND WERE FORTUNATE TO WALK AWAY AND OUT OF THE DESERT ALIVE. THE CAR WAS TOWED AND OUR CHUBB INSURER DECLARED THE VEHICLE 'TOTALED' FROM THE DAMAGE IT SUSTAINED. EXACT VEHICLE CAUSE OF THE INCIDENT IS UNKNOWN. WE HAVE A COMPANY THAT HAS INNOVATED, DESIGNED, TESTED AND COMMERCIALIZED ENGINE CONTROLS FOR DECADES. WE BELIEVE THE ACCELERATION WAS LIKELY CAUSED BY A FAULTY CONTROL SYSTEM IN THE VEHICLE. BASED ON OUR KNOWLEDGE, SUCH INCIDENTS, AND THE RELATED POTENTIAL PROPERTY DAMAGE AND INJURY OR DEATH OF OTHERS IN THE FUTURE CAN BE PREVENTED IF PROPER CONTROLS AND EMERGENCY FEATURES ARE IN PLACE. WE TALKED WITH THE MANAGER OF THE COLORADO SPRINGS PORSCHE DEALERSHIP WHERE WE PURCHASED THE VEHICLE FOLLOWING THE INCIDENT. HE INDICATED HE WOULD GET BACK TO US, BUT TO DATE THERE HAS BEEN NO FURTHER FOLLOW UP BY PORSCHE. WE HAVE NOW SUBMITTED AN OFFICIAL CLAIM TO PORSCHE PER THE PROTOCOL REQUIRED IN THE CAR OWNER MANUAL. OTHER ALMOST IDENTICAL INCIDENTS POSTED ON INTERNET ARE COPIED IN EXHIBIT B. *JS

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA 4S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GAUDIN PORSCHE OF LAS VEGAS (6800 REDWOOD ST, LAS VEGAS, NV 89118, (702) 383-6800) INFORMED THE CONTACT THAT THE PART WAS AVAILABLE, BUT THERE WAS A BULLETIN TO NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

TL* THE CONTACT OWNS A 2011 PORSCHE PANAMERA. THE CONTACT STATED THAT THE VEHICLE MADE ABNORMAL NOISES. THE VEHICLE WAS TAKEN TO PORSCHE OF ARLINGTON (3100 JEFFERSON DAVIS HWY, ARLINGTON, VA 22202) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A REPLACEMENT CAMSHAFT AND WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

I RECEIVED AN "IMPORTANT SAFETY RECALL" LETTER FROM PORSCHE WITH A CLAIM # 01043235 ON JANUARY 12TH, 2018 FOR THE REPLACING OF FASTENING SCREWS FOR CAMSHAFT CONTROLLERS. THE NHTSA RECALL NUMBER IS 17V-368, THE ADJUSTING COMPANY FOR PORSCHE IS PCNA CAMSHAFT CONTROLLER/ADJUSTER AND THEIR CONTROL # 3415411996 AND THEIR PHONE # 1-877-919-6430. I VISITED GAUDIN PORSCHE 6800 REDWOOD ST LAS VEGAS NV 89118, 702-383-6060 SOON AFTER RECEIVING THE RECALL NOTICE AND SPOKE WITH PAUL THE SERVICE ADVISER AND WAS ADVISED THAT MY PORSCHE REPLACEMENT PARTS WERE NOT AVAILABLE YET AS THEY HAD NOT BEEN CREATED. SEVERAL MONTHS PASSED SO I CALLED THE DEALERSHIP TO FOLLOW UP AND ADVISED THE PARTS WERE STILL NOT AVAILABLE. IN THE INTERIM I MAINTAINED CONTACT WITH PORSCHE AND THEIR CLAIMS ADJUSTING AGENCY PCNA AND WAS ADVISED THAT MY RECALL WOULD BE HONORED BY ANY PORSCHE DEALERSHIP IN THE COUNTRY AND THAT ALL PREVIOUS DOCUMENTED EXPENSES RELATED TO PREVIOUS CAMSHAFT REPAIRS WOULD BE REIMBURSED. I SUBMITTED $6117.89 OF MISCELLANEOUS EXPENSES. I CONTACTED GAUDIN PORSCHE AGAIN TODAY 3/29/2018 TO ADVISE PAUL THE SERVICE ADVISER I WOULD BE TOWING MY VEHICLE TO THE DEALERSHIP TO HAVE THE RECALL WORK COMPLETED AND TO GET NEW TIRES! PAUL STATED THAT POSSIBLY MY RECALL WORK WOULD NOT BE HONORED SINCE I HAD SIMILAR WORK COMPLETED ON MY PORSCHE 3/09/2016. I WENT TO THE DEALERSHIP WITH MY RECALL LETTER AND SPOKE WITH JIMMY THE GENERAL MANAGER, PAUL THE SERVICE ADVISER, TOBY THE SERVICE MANAGER AND A FIELD REP FROM PORSCHE. ALL OF THESE GENTLEMAN TRIED TO INFORM ME THAT MY RECALL WOULD NOT BE HONORED AND MY CLAIM WAS DENIED. MY COMPLAINT IS AGAINST PORSCHE CARS NORTH AMERICA, INC ONE PORSCHE DRIVE ATLANTA, GA 30354 AND GAUDIN PORSCHE FOR DENYING ME THE RECALL SERVICE THAT MY RECALL LETTER STATES I'M ENTITLED TO. I WANT MY RECALL REPAIRS FIXED AND MY CLAIM FOR $6117.89 AS THE RECALL LETTER PROMISED!