2022 PORSCHE TAYCAN Complaints

The Porsche EV Charger started an electrical fire in the wall of my garage while charging on May 21st 2024. The charger melted as a result. On the way to take my car to the dealership the dash became very hot to the touch as well. Fast forward to today, my car is still at the dealership. They have contacted me and asked me to pick it up and return my loaner car. They cannot however provide me with a new charger for my car. Porsche has sent out new chargers as part of this recall but they don't have the software in place so the chargers are useless right now. Porsche will give $500 toward the purchase of a 3rd party charger but they told me that they will not accept any responsibility if the third party charger damages my vehicle in any way and they acknowledge that using the suggested 3rd party charger may void my vehicle warranty. They refuse to provide me with a loaner car until my car can safely be charged with a Porsche charger that wouldn't void my current warranty.

I just contacted Porsche Customer Service and they told me that the replacement cables for the charger were available and my Porsche dealer could order me one. I went to Porsche Fresno and spoke to the service manager who said he had no information saying that these cables were available and if they were I would have gotten a letter from Porsche saying so. He also said that when they become available he will get an allocation of them. Please make Porsche Customer Service stop putting out misinformation! The original recall letter for this was dated January 22, 2023. Today is May 26, 2024. Porsche has had 490 days, or 70 weeks, to provide safe cables for these mobile chargers. This is not acceptable performance on the part of Porsche!

On 3/26/23 my 2022 Porsche Taycan Turbo self-ignited in our garage and created a lithium fire literally incinerating itself and completely destroying 3 other cars, the garage and approximately 35% of our home. The resulting fire filled the home with smoke, soot and required us to leave the house immediately and we have yet to return. The car was not being charged at the time of the fire; the charging unit was stored in the truck anticipating the dealership's promise to pick up the car for repair (again) the very next day. It was a four alarm fire supervised by the Bloomfield Township Fire Department and Oakland County Sheriff's Department. My wife and daughter personally witnessed the origin of the fire. The flames came from the bottom of the driver's side wrapping over the top of the Porsche and igniting the garage and the other cars. All cars were a complete loss. The Porsche Taycan was originally purchased new on 9/30/22 and was in and out of the dealership starting 2/9/23. The Service History is attached herein.

Tires on Taycan seems to wearing very odd. The inner side is getting signficantly faster wear than remaining tire resulting in tire burst within 8K miles. Replaced both rear tires 3 times in last 15 months.

Porsche sent a "Important Safety Recall" notice to me dated January 22, 2023 about their defective power cable for the mobile charger for my Taycan. This notice promises that Porsche will replace the cable with an updated version "at a later date." It is now May 10, 2024 which certainly qualifies as a "later date" and there has been no further information much less delivery of an updated charger cable. Please have them make good on this promise!

In September 2023 this Porsche Taycan 4S accelerated suddenly while going very slowly in reverse after displaying a red warning message on the dashboard "Electrical System Error." The brakes did not work and the car crashed into a house. No one was injured, but the car was declared a total loss. I see a recent safety recall (April 19) on your website for issues with the lithium battery and I believe that this may have caused my accident. I did report this as a safety issue to you in 2023 and confirmed tracking number assigned by NHTSA for this issue is 11556555.

On two separate occasions under similar conditions, the vehicle initiated emergency braking due to a false collision warning. Both cases occurred at the same location. I was in the center lane facing into the afternoon sun waiting to turn left into a parking lot at a full stop. I was attempting to cross three lanes of traffic. When an opening occurred, I proceeded forward and began turning the wheel left as the traffic passed. I was not aggressive and waited an appropriate amount of time to begin the turn, well clear of the oncoming vehicles, which were traveling past at about 50 mph. The vehicle indicated a collision warning and slammed on the brakes. My daughter complained that her neck hurt from the sudden stop. I was fine, but it was jarring. The vehicle behind was able to stop in time as well, since I wasn't yet going fast, but both times was honked at (which I think demonstrates the degree to which it was an unexpected level of the braking). In both cases, the car returned to normal operation after the incident.

What component or system failed or malfunctioned, and is it available for inspection upon request? Electrical malfunction errors came on, brakes, and engine control warning lights came on. The speedometer dashboard went dark. The car started shaking. The car started to slow down on its own. How was your safety or the safety of others put at risk? I was traveling at 76mph on a six lane highway. The brakes were not responsive for a period of time, I had no way to see the car speed, the windows went down on their own in the back seats. It was 33 degrees outside, no heat in the car, the wireless phone charger stopped working. Has the problem been reproduced or confirmed by a dealer or independent service center? The car is being inspected by the dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It is being inspected today. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the brake warning light came on, an electrical malfunction light, and an engine control light appeared

The 240V charger cable has a recall due to overheating and causing fires. I am now having to charge my car with a slower cable. In addition, I have also heard that the battery can have issues with water and leakage causing fires as well. I am concerned with fires by charging the car in my home, and the fact that this car was sold to me, and the charger cable has been known to have issues for years, only now getting a recall letter in Feb 2024.

The Porsche Taycan's brakes have always been soft. Recently, at slow speeds, I have had to pump the brakes to stop. The last time, I had to turn off the road to prevent an accident. The tow truck driver, who brought my car to Englewood NJ Porsche stated I had no brakes. Porsche of Englewood called me after their evaluation stating the car was fine and could not find a brake problem. I told him that the internet had multiple complaints that the Taycan brakes would not work at slow speeds and that it was found to be the brake booster that was malfunctioning. I am not the only person to experience this. Please look into this problem. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)