2018 RAM 2500 Complaints

I experienced a complete loss of hydraulic brake pressure while driving home from work, creating a serious safety hazard. The dealership later confirmed that the failure was caused by the Hydraulic Control Unit (HCU), which is currently under an active recall (C4B). However, the dealership informed me that they are unable to complete the repair because there is no available remedy for this recall at this time. When I contacted Stellantis corporate, I spoke with Damon, who advised that the dealership could temporarily repair the vehicle using a stock part. Unfortunately, the dealership has stated they cannot source that part, and even if they could, it would not be a true resolution since it is the same component known to fail. As a result, my vehicle is completely inoperable, and I have not been provided with any viable solution. This recall was issued in 2024, and the fact that there is still no remedy available is extremely concerning and appears negligent given the safety risk involved. I am requesting that Stellantis take immediate action to provide a safe and permanent repair solution, as well as support for my current situation.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the traction control warning light was illuminated, and the message "Electronic Braking Issue" was persistently displayed with a persistent audible dinging sound. Additionally, the cruise control mode was inoperable, and the traction control system was inoperable while driving in the rain. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU had failed and needed to be replaced; however, the recall repair was not yet available. Another dealer was contacted and confirmed that the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 63,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall. The contact stated that while operating the vehicle, there was an audible chime coming from the vehicle, and the ABS and traction control warning lights were illuminated. The failure mileage was 35,000.

The ABS system light is on and off and dings all the time. The ABS system has been confirmed by my local dealer who told me at least a year ago that there was a remedy but they werent doing my year of truck yet. I recently called again and was told that I could not get it fixed under the recall but that I could pay 1000 out of my own pocket to get it fixed. I then called recall hotline for the truck and the lady told me that it was escalated and that I would be contacted the next week. That was 2 weeks ago and noone has contacted me. I do pull a trailer with heavy skidloader behind it and not having a functional ABS system is dangerous. In addition listening to the vehicle ding for hours on end while driving is also an extreme nusiance.

The brake hydraulic control unit recall has been going on for a long time. This renders the truck with no anti-lock brakes. The new replacement part is available on the market but dealers will not make the repair on the 2500 series trucks, only 3500.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at 50 MPH, the traction control and the ABS warning lights illuminated, and a "Service ABS and Traction Control" message was displayed. Additionally, the contact stated that the rear wheels locked during hard braking on several occasions. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control (ESC) and traction control system warning lights intermittently illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2018 Ram 2500. The contact received a recall notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were unavailable. The contact stated that the unrepaired recall repair was a safety concern, and the vehicle was unsafe to drive. The manufacturer was not contacted. The contact had not experienced a failure.

In January of 2025 I received a letter for a recall with no remedy for the Hydrualic Brake Control Unit that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. I have reached out to FCA numerous times over the last year and a half with no information received. I have reached out to the local RAM dealer, they stated they have a repair for the vehicle but I would not be able to claim it under the recall as there is no remedy. I am told by FCA that brake failure is possible putting my safety and my family's safety at risk. Vehicle has not been inspected by anyone other than myself. While operating vehicle, warning lamps will illuminate an audible sound will alarm, and then the system will clear. This will happen numerous times over and over and over while driving. These symptoms began February of 2025.

The ABS and Traction control dashboard warning lights are flashing on and off. There is a 2 year old recall and the dealer told they have no idea of when it will get fixed. The recall says an accident could occur.