2017 RAM 2500 Complaints

The check engine light came on and I took the vehicle to the Ram service center. The tech said the turbo actuator caused the light to go on. He reset the computer and said to bring the vehicle back if it comes on again. About 1 month later it reappeared. The Ram service said the turbo charger actuator needed replacing (the complete turbocharger). They said the failure could result in a total loss of power or engine failure. I tow a 10,000 lb trailer and an engine failure on the road could result in an accident or injury due to no power from the engine. The part can be viewed for inspection.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light illuminated, and the cruise control deactivated unintendedly. The failure mileage was 65,000. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction control warning lights were illuminated, and an alarm had sounded. Additionally, the message "Service Brakes Soon" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was notified about a recall (NHTSA 24V-896) with the HCU being susceptible to failure around 1-15-2025. They have yet to fix the problem. They claim they are still working on a fix. I had the original replaced at 7336 miles and now the second unit is sending "check ABS system" lights. It has been 6 months of "chimes and warning lights" and they still claim they do not have a fix yet. Are they even trying to fix the problem or trying to figure out a way to get out of doing it. I would like to NHTSA to look into this matter and urge RAM to fix their manufacturing problem.

When I have gone to slow down and try to stop, the vehicle has slide forward a fee times. I thought it was a little weird, but didn't think to much of it. After a while, my transmission started acting up as well. I will be driving down the road about 50-60mph and it will shift to 4th gear and not come out of 4th gear until stopped and shut off and restarted. I recently heard about the recall when I took my truck to the dealership that is close to where I am located at the moment. I decided to research about the recall and what could happen if that part fails. It showed me that if the recalled part fails, it will cause all the problems that is going on with my truck. I am a full-time rv'er and trailer the country pulling an rv everywhere I go. I am stuck where I am until my truck can be fixed of these problems. This is a major setback and a major financial burden to have to stay where I am until it is fixed. I am near Thomson, GA where I am waiting to have my vehicle fixed.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the ABS warning light, traction, and other unknown warning lights illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact’s grandson owns a 2017 Ram 2500. The contact stated that while his grandson was operating the vehicle, the rear brake lights unintendedly remained illuminated. Additionally, while depressing the brake pedal, the braking system malfunctioned and the brake pads failed to release, causing the vehicle to drive at a reduced speed. The vehicle was taken to the local mechanic who diagnosed that the hydraulic control unit (HCU) was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was later towed to the local dealer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 180,000.

The contact owns a 2017 Ram 2500. The contact stated while the vehicle was parked and turned off on a slight incline with the keys outside of the vehicle, while the contact’s grandson was seated in the front seat, the contact’s grandson was able to move the gear shifter out of park(P), and the vehicle started rolling backwards. The contact's daughter who was putting a baby in the car seat in the rear seat, jumped to the front seat, depressed the brake pedal, and shifted to park(P) and the vehicle stopped rolling. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under an unknown related recall. The failure mileage was approximately 164,000.