2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the cruise control was inoperative, and the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer, where it was diagnosed, and determined that the hydraulic control unit needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

The contact owns a 2018 RAM 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. In addition, due to the failure, the cruise control option was disabled. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 35,000.

Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Component has started to fail yet RAM still says parts are not available, however I can go and pay for and then request reimbursement, however if it happens again, I am not covered, additionally since this is a recall and safety related it should have priority an over a year and no fix is not acceptable.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the messages "Check ABS" and "ABS not Engaging" were displayed. Additionally, the contact stated that while driving at various speeds, the transmission shifted hard and made abnormal sounds. The contact stated that upon coming to a stop, the vehicle unintendedly shifted to 4th gear. The contact stated that upon parking the vehicle on an inclined driveway, the vehicle rolled backwards. The contact was able to successfully park the vehicle upon shifting in and out of park(P) several times. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was confirmed that the part for the recall repair was not yet available. Additionally, the dealer diagnosed the vehicle and determined that the transmission needed to be rebuilt. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures, but no assistance was provided. The failure mileage was approximately 80,000.

The hydraulic control unit (HCU) ABS went out on my 2018 Dodge 2500 truck late summer of 2024. I took it to the dealership and they told me it would cost over $2000 to fix but they couldn't get the part and that I should drive carefully. Then in January 2025 I received the recall notice that said part wasn't available so I got on the list to be notified when available. I periodically called the dealership to see if it was available. On February 4, 2026 I filed a complaint on Dodge's website. As of today, April 16, 2026 there has been no response and the part is still not available. They have had over a year to get this resolved so I'm filing this complaint with NHTSA. I want my truck fixed please. Recall # 24V-896.

Component or system that failed or malfunctioned The issue involves a safety recall-related system on my Ram truck that remains open with no available remedy for over one year. The vehicle is now experiencing traction loss while pulling and during normal driving, along with multiple failure/warning lights activating on the dashboard. How my safety or the safety of others was put at risk While driving and when pulling/accelerating, the vehicle unexpectedly loses traction, which creates a risk of loss of control, especially during traffic, turns, or acceleration from a stop. The appearance of failure lights combined with traction loss presents a serious safety risk to myself, my passengers, and other motorists, increasing the likelihood of a crash. Whether the problem has been reproduced or confirmed The safety defect is confirmed by the open NHTSA recall associated with my VIN. The traction loss and failure lights have occurred during normal vehicle operation and continue to reappear. The issue has not been repaired due to the manufacturer stating that no recall remedy is currently available. Inspections by dealer, manufacturer, or others Authorized Ram/Dodge dealers have confirmed that the recall remains open with no repair solution available from the manufacturer. The vehicle has not yet been inspected by police or insurance representatives, but it remains available for inspection. Warning lamps, messages, or prior symptoms Failure and warning indicator lights have appeared on the dashboard and remain present. These symptoms began while the recall was still unresolved and now occur in conjunction with traction loss during driving and pulling, indicating the defect may be actively affecting vehicle safety.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact stated that several years ago, the ABS and ESC warning lights illuminated. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, when the dealer was contacted, the contact was informed that the part to do the recall repair was not yet available. The manufacturer was contacted and informed that the part to do the recall repair was not yet available. The contact called the dealer and the manufacturer for approximately one year and was informed that parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 19,000.

See attached document for complaint. I am submitting this complaint regarding an unresolved safety recall on my vehicle and the continued lack of an available remedy. I own a 2018 Ram 2500 affected by Stellantis/FCA Safety Recall C7B (NHTSA 24E-100) involving the ABS hydraulic control unit (HCU). I received the recall notice on or around January 2025. I took my vehicle to Dodge of Tampa Bay and on 2/4/26 they tested the vehicle and confirmed the vehicle requires a ABS HCU replacement charging me $225.97 for the diagnosis. Since then, every time I contact my Ram dealer and Stellantis, I am told that “no remedy is currently available” and that there is no estimated date when parts will be available. My concern is that this is a safety-related defect affecting the braking system, yet the manufacturer has not provided a way to repair the vehicle within a reasonable time. I rely on this truck for daily transportation and the unresolved recall has impacted how and when I can use the vehicle. I am particularly concerned about the risk of reduced braking performance, loss of ABS, or increased stopping distance, especially when towing or driving in adverse conditions. To date, I have taken the following steps: Contacted my dealer on 04 Feb 2025, and was told each time that parts are unavailable and they cannot schedule the repair. Contacted Stellantis customer service multiple time (21, 24, 29 Jan 2025 and received the same answer: there is no remedy and no ETA for parts. I am asking NHTSA to review whether Stellantis is meeting its obligation to provide a free remedy within a reasonable time for this safety defect, and to ensure that owners like me are not left indefinitely with an unfixed brake-related safety issue.

The contact owns a 2018 Ram 2500. The contact stated that the vehicle was included in the NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). While driving at an undisclosed speed, the ABS and traction control warning lights remained illuminated. During the failure the cruise control feature became inoperable. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the brake hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 65,000.