2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control (ESC), and traction control systems failed to operate as needed. The ABS, ESC, and traction control warning lights were illuminated with an audible chime. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.

Manufacturer Recall C4B and NHTSA Recall Number 24V-896 have not been addressed by the manufacturer. Both recall notices were issued Nov. 27, 2024. The following conditions have occurred in the 2018 Ram 2500 I own. "Vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss." The HCU failure causes the failure of the ABS function, the Traction Control function and the failure of the Cruise Control feature. The failure of these integrated safety features dramatically increase the risk of accident, injury or death. The warning lights associated with the system failure are ABS, Traction Control, and Service Electronic Braking System. The indication for this failure have been occurring since Feb 12, 2025.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the check ABS error message was displayed. In addition, the contact stated that the ABS and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed ABS motor controller. The contact was informed that the ABS motor controller needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure, and the contact was informed that parts were unavailable. The contact was offered a loaner vehicle. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts were unavailable to repair the vehicle. The contact stated that the parts had been unavailable for more than a year and a half. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 152,000.

The contact owns a 2018 Ram 2500. The contact was notified of NHSTA campaign Number: 25V720000 (Engine and Engine Cooling); however, the recall remedy was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded the reasonable amount of time for the recall repair. The manufacturer was contacted, and a case was filed. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, several unknown warning lights were illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage 62,000.

See attached document for complaint. I received this notice will over a year ago. My local dealer, Diehl's keeps saying no parts available. I use this truck on my farm and haul cattle with it. The ABS service light comes on constantly and beeps too. Could you please tell me when parts are available? And, why is it taking so long? Thank you so much for any information you could give me as to when repairs could be made?

We have been on a waiting list for a recall repair for over a year related to the antilock braking system. This is a safety issue and it is unacceptable to not be repaired as the issue can cause brake failure which can result is collisions which may cause injury and or fatalities.

Traction control and ABS are not functioning. This vehicle is not safe to drive.

Manf Recall C4B-NHTSA Recall 24V-896 11/27/24 VIN3C6UR5CL6JG350862 2018 Ram 2500 - Vehicle purchased used 8/2020; First brought the vehicle for service due to the HCU issue 12/2022- the replacement part was not available; second service was 9/2023 the HCU parts were not available; 3/2025 dealer states still not available; recall issued 11/27/24 - dealer states parts are still not available; Called FCA 4/7/26 and manufacturer states no ETA for the parts. The vehicle alerts for the service needed with a chime that repeats over and over; this makes it very frustrating and distracting when driving. I understand ABS and Traction control are required safety features and it's been more than 3 years that I have been attempting to have this fixed. What recourse do I have since FCA has not remedied the recall?

I am getting a warning that the electronic stability control (ESC) system is disabled. I am told it is due to a faulty ABS module that is on backorder. The warning/alarm goes off constantly and is a distraction. It also disables my cruise control which is another safety hazard. This has been an issue for over 2 years and is an extreme safety risk. I have called the dealership/service department for Dodge Ram monthly and keep getting told they will call me once parts are available. They stated they can look at the problem and possibly do a reset, but I will be charged for any work since they said it will likely not fix the problem.