2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 20 MPH in a snowstorm on icy roads, the contact pressed the brake pedal and the vehicle slid off the road and side swiped into a telephone pole, where it crashed into a ditch and came to a stop. The police were called to the scene, and the vehicle was towed out of a ditch and driven home. No injuries were reported. A police report was filed. The contact indicated that prior to the crash, the ABS and Traction Control warning lights were constantly illuminated due to a failure related to the NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC ). The manufacturer and local dealer were not contacted regarding the crash. The contact and manufacturer were notified regarding the recall. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 92,000.

No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights either flickered or remained illuminated on the instrument panel while driving. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 100,400.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction control warning lights were illuminated, and the message "Service Electronic Braking System" was intermittently displayed, causing the cruise control feature to become inoperable while driving. The contact stated that the failure had been reoccurring daily. The local dealer was unreachable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable after several attempts because the automated system consistently disconnected the call. The failure mileage was approximately 100,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle failed to respond as intended. The contact stated that the vehicle felt like it was sliding, and the braking distance was extended. The contact stated that on a separate occasion, the cruise control failed to function as intended. In addition, the remote start-up could start the vehicle, and the vehicle unexpectedly turned off. The ABS, traction control, and engine warning lights were illuminated while driving. The local dealer was contacted and confirmed that the part for the repair was not yet available. The dealer informed the contact that the heater grid had failed and advised the contact not to drive the vehicle. The contact stated that the vehicle was not driven daily due to safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 34,000.

Have waited for one year plus to get part replaced for NHTA recall #24V-896. ABS/ESC/ Traction control module. Dealerships say part is not available and to wait. In my opinion this is a safety hazard.

I am still waiting on them to complete the recall for a safety issue related to the HBU. The recall number is 24V-896 and has been open for 18 months with no effort to replace the unit.

The contact owns a 2018 Ram 2500. The contact stated that while attempting to tow a trailer, the electronic braking system became inoperable with the ABS, ESC, and EBS warning lights illuminated. The contact stated that the electric braking system failed to function properly while towing, preventing the trailer brakes from operating as needed. Additionally, the cruise control feature was inoperable. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts for the recall repair were not yet available. The vehicle was taken to several dealers but was not diagnosed or repaired. The dealers confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,121.

MANUFACTURER HAS NOT YET SUPPLIED NOR COME UP WITH A REMEDY TO REPAIR RE-CALL NTSBA 24V-896 / MANUFACTURER RE-CALL C4B. I PULL A FIFTH WHEEL TRAILER WITH GRANDCHILDERN RIDING OIN THE VENHICLE WITH US WE DONT WANT A FAILURE. WE RELUNCTALLY DO NOT DRIVE THE VEHICLE WHICH ONLY HAS 44000 MILES ON IT NOW HOWEVER WE NEED TO UTILIZE THIS VEHICLE FOR WHICH IT WAS INTENDED. PLEASE HELP.

The Abs light came on a couple of days before the accident happened.Then light would turn off after awhile but would re appear when truck was driving for a few minutes. My boyfriend was driving to work when he applied the brakes and truck slid into the pole during the winter .Truck was towed and fixed at auto shop. No one was hurt just damaged my truck completely in the front. When I got a letter for a recall on the abs that’s when I took in to the dealership and got that issue fixed. There was one other light that was coming on after the accident but the dealership fixed that issue as well since it was part of the recall.