2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, traction control system warning light, and other unknown warning lights were intermittently illuminated, causing the cruise control mode to become inoperable. The message to service the electronic braking system was displayed. The vehicle was taken to a local dealer and to several unknown dealers, where the contact was informed that the vehicle could not be repaired because the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 20,000.

The contact owns a 2018 Ram 2500 equipped with Michelin Tires, Tire Line: LTX MS2, Tire Size: 245/75/R17, DOT Number: [XXX]. The contact stated that while driving at an undisclosed speed, the low-pressure tire warning light illuminated, indicating that the passenger’s side rear tire pressure was low. The contact pulled over and inflated the rear passenger’s side tire, but the warning light illuminated again days later. The vehicle was then taken for an oil change at dealer, and a slow leak was found on the side of the tire. The tire was not replaced by the dealer. The vehicle was taken to where the tires were purchased, and it was diagnosed that there was a slow leak through the sidewall of the passenger’s side rear tire, and the tire could not be repaired. The tire was replaced. The manufacturer was notified of the failure, and the contact was advised to return to the store for the tire to be evaluated. The failure mileage was approximately 57,414. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Drove the vehicle & during the trip the warning bell for the brake system continued to go off every minute or so. As we were coming down a hill that required braking, only 1 wheel would brake & the others failed to stop causing the 1 that worked to get extremely hot. It became difficult to stop by the time we reached the bottom of the hill. We no longer drive this truck due to safety issue.

Recently, I experienced a dangerous incident that I believe is directly related to this unresolved recall. While driving my vehicle and towing my RV, I attempted to stop at a red light and experienced what can only be described as brake failure. The vehicle did not respond as expected when braking, and I was pushed through the intersection because I had little to no braking capability. This situation nearly resulted in a serious collision. Fortunately, I was able to avoid a collision. I was first notified of this recall nearly two years ago. Since that time, I have attempted approximately eight to nine times to contact my dealership to obtain the necessary repair or an appropriate remedy. Despite these repeated attempts, the recall has not been resolved.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the message "Service ABS lock and ABS System" was displayed. Several unknown warning lights were illuminated. The vehicle was taken to a local dealer on several occasions; however, the diagnosis and repairs were not available. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.

Started having abs and brake warning lights in 2023. Took to dealer where vehicle was purchased to find out the abs module and something else was bad. After a year I still had not gotten parts. In 2024 a recall was issued on said parts. As of 2026 parts are still not available. The vehicle manufacturer will not do anything to remedy the issue.

A recall notice was issued on November 27, 2024, regarding a faulty hydraulic brake control unit (HBU) in my 2018 Ram 2500. It has now been over a year since the recall was announced, and there is still no remedy available to replace the unit. Currently, both the ABS and Traction Control service lights are illuminated on the dashboard. When I contacted my service department, I was informed that no action can be taken until an official remedy is established. Could you please advise how much longer owners should expect to wait for this issue to be resolved? Given that more than a year has passed since the recall was issued, I would have expected a corrective solution to be available by now. Thank you for your time and assistance.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were illuminated. In addition, the contact stated that the ABS was inoperable. The vehicle was taken to the dealer, where it was diagnosed with ABS Module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes Hydraulic); however, the part was unavailable for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 40,000.

See attached document for complaint. I have a low mileage RAM 2500 Tradesman Pickup. Many months have elapsed since the original recall notice and I didn’t drive the truck for a time period. It now seems that the repair is taking an unreasonable amount of time. Your attention to this issue will be appreciated.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the traction control and ABS warning lights illuminated, and an audible chime sounded every time the vehicle drove over a bump in the roadway. Additionally, the cruise control system failed to function as needed. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 122,000.