2018 RAM 2500 Complaints

Subject: Safety Defect / Recall Not Properly Completed – 2018 Ram 2500 Steering Drag Link Vehicle: 2018 Ram 2500 VIN: [XXX] Recall Campaign: 19V-021 / V06 – Steering Drag Link Jam Nut Complaint Description: I am filing a safety complaint regarding a potential unresolved defect on my 2018 Ram 2500. This vehicle was included in Recall 19V-021 / V06, issued to address a safety issue where the steering drag link jam nut may loosen, potentially resulting in loss of steering control. The dealership claimed that the recall was performed on my truck. However, upon inspection, I have observed the following: 1.The jam nut on the outboard drag link is completely smooth with no tack weld, and it spins freely by hand. 2.The drag link steering arm has snapped completely in half. This failure occurred while driving at low speed (~30–35 mph) and could have caused a serious accident or fatality. 3.The installed components appear to be the original, pre-recall parts, not the upgraded or properly repaired components required by the recall. Due to these observations, it is clear that the recall repair was either not performed or performed incorrectly. This poses an immediate and serious safety risk. I request that NHTSA investigate this matter to ensure that my vehicle and others like it receive proper recall repairs, and to hold the manufacturer accountable for reporting and completing recall repairs accurately. I have photographs of the failed component and the jam nut condition available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This recall has no parts issued in well over a year the safety of the vehicle is a worry to my family and the dinging of the bell the whole time your driving as well as no use of the cruise control is an uncomfortable situation we would like this resolved.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 40 MPH, the "Service ABS " message was displayed with a continuous dinging sound, and the traction control warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed with a HECU failure. The contact was informed that the HECU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 56,207.

My vehicle is under an active recall C4B/NHTSA 24V-896. This recall was issued on Nov 27, 2024. According to the manufacturer there is no repair part available as of today Mar9, 2026. That is completely unacceptable. My ABS system has been compromised for 2 years now. I have been driving with an ABS system that has failed and poses a great risk. Since this recall was issued 15 months have gone by. I find it implausible that the manufacturer has not been able to engineer a remedy for this. They are leaving a huge risk on the road. They should not be allowed to let this much time elapse. If they can not come up with a repair then they should be replacing my vehicle. I would like to know what the NHTSA is doing about this situation.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, several warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was a known failure with similar vehicles. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer several times; however, the contact was informed that the part was not yet available. The contact stated that the vehicle was unsafe to drive for long distances because of a persistent failure. The manufacturer was made aware of the failure. Additionally, the contact was informed that the dealer could repair the vehicle if the contact paid out of pocket for the repair. The failure mileage was approximately 96,000.

The contact owns a 2018 Ram 2500. The contact stated while operating the vehicle, the instrument cluster intermittently displayed “Service Electronic Stability Control (ESC)” and “Service ABS”. Additionally, the “Service Electronic Module” was displayed. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,000.

Transmission failure at 125,000 miles. Vehicle has been used minimally for towing. Mainly highway driving. Looking at a $10,000 repair bill.

I received a recall notice (C4B/NHTSA 24V-896) and since the parts weren't available at the time, registered at recalls.mopar.com on 4/1/2025 for notification once the parts become available. It's now almost a year later and I still haven't received a notification about the parts being available. I've also contacted my dealer several times to check with them as well, but they say the parts still aren't available yet. The back of the recall notification mentions submitting a complaint if the dealer fails or is unable to remedy this defect within a reasonable time, so I think this fits that definition and I'm submitting this complaint.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the message "Service Electronic Hydraulic Control Unit" was displayed, with an audible sound. The vehicle was taken to the dealer, where it was diagnosed, and determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Recall has been out there for a year and a half with no remedy. Unsure if our vehicle is safe to drive. When we do drive, the alarms on the dash go off constantly.