2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS warning light illuminated, causing the cruise control to be inoperable. The vehicle was taken to the dealer, who reset the computer, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ram 2500. The contact stated that the vehicle was difficult to shift into gear. The traction control warning light was illuminated, and the message to shift into 4WD was displayed. Additionally, the brake light was illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted, and the vehicle was diagnosed. The contact was informed of hydraulic pump failure, control 68143-part 491AA, control panel 08035030, module 08035030, brake fluid, ABS module, and a HECU internal failure. The vehicle was repaired, but the failure recurred. The dealer informed that the contact parts for the recall repair were not available. The manufacturer was contacted and confirmed that parts were not yet available. The failure mileage was approximately 18,000.

Abs hcu/ module malfunctions. Has been for 1.5 - 2 years now. Waiting on recall to be complete for a long time. Scared to drive truc long distances but still have to pay for it.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ABS and traction control warning lights intermittently illuminated while driving over bumps in the roadway. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 107,000.

The contact owns a 2018 Ram 2500. The contact stated that the brake hydraulic control unit was replaced in 2023; however, the failure occurred. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); after the repair. The contact stated that the cruise control and traction control failed to function as intended. The hydraulic control unit warning light illuminated. The vehicle was taken to the dealer to be repaired; however, the part to do the recall repair was not yet available. The contact was informed that the dealer had parts for the repair; however, the manufacturer was not releasing the parts. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic and an unknown code related to the HECU was retrieved on a handheld diagnostic machine. The contact was informed that the HECU needed to be replaced. The vehicle was repaired; however, the failure reoccurred approximately 13 months later. The manufacturer was notified of the failure. The failure mileage was approximately 151,000.

The contact owns a 2018 Ram 2500. The contact stated that the ABS and the traction control warning lights were illuminated intermittently. The contact stated that while driving approximately 35-40 MPH and pulling a trailer, another vehicle pulled in front of the contact's vehicle. The contact slammed on the brakes, but the vehicle failed to respond as intended and crashed into the rear of the other vehicle. The contact stated that the air bags did not deploy because the vehicle was equipped with a brush guard due to potential collisions with deer in the country area where the contact lived. The contact did not sustain injuries. The other driver sustained unknown injuries, and the other vehicle was deemed a total loss. The contact's vehicle was driven away from the scene. A police report was filed. The vehicle was taken to the dealer, where the contact was informed that the vehicle was experiencing a known failure, and the contact was made aware that the VIN was included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 75,000.

I have been in need of a repair for the C4B recall for well over a year. My truck is unsafe to drive. No ABS, no traction control, no cruise control. I also cannot use 4wd with this issue. My truck has been undriveable for this time frame.