2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

The contact owns a 2018 Dodge Ram 2500. The contact received a recall letter related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at 20-25, the brakes were applied, but the front wheels locked up and crashed into the rear of a Chevrolet SUV. There were no reported injuries, airbag deployments, or fire. A police report was filed. The steering became inoperable. The ABS and traction control were inoperable. The traction control and ABS warning lights were illuminated. The local dealer was contacted, who confirmed the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed the recall information. The failure mileage was approximately 88,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 65 MPH with the cruise control engaged, the check engine warning illuminated, and the cruise control was disengaged. The contact stated that the failure was intermittent, but recently, the check engine, ABS, and ESC warning lights were constantly illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact had taken the vehicle in for routine service and discussed the failure with the service manager at the dealer. The contact was informed that the part was not available, but the dealer could repair the failure, and the contact could request reimbursement from the manufacturer after paying for repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 140,000.

My truck has had the issue stated in recall C4B since November of 2024, per the recall a solution was to be provided by first quarter of 2025. It is now first quarter of 2026, the recall still shows no parts available, dealers state no parts are available and this is a ridiculous amount of time to remedy a safety recall. Truck currently has multiple lights/issues related to the problem, no traction control and no cruise control for over a year and a half now. This problem needs to fixed ASAP, it's ridiculous.

The contact owns a 2018 Ram 2500. The contact stated that while driving 10 MPH in the driveway in the snow, the ABS failed to operate as needed. The contact stated that the brake pedal was depressed to the floorboard and the brakes were inoperable. The ABS and traction control warning lights were illuminated. The message “Service Electronic Stability Control” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted by email, but no response was provided. The failure mileage was approximately 70,000.

The contact owns 2018 RAM 2500. The contact received notice of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 45 MPH in inclement weather, while making a right turn, the brake pedal pulsated, and the vehicle did not slow down as intended, and the entire vehicle slid off the road into the mud and became stuck. The contact did not sustain any injuries, and medical attention was not needed. The vehicle was towed to an independent mechanic vacuum boost needed to be replaced. The vehicle was repaired, but the failure reoccurred 10 months later. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an unknown speed, the ABS warning light illuminated. The contact related the warning light to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called the local dealer and was advised that parts were not yet available. The contact called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 59,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated, with an audible chime. The traction control system became inoperable but operated as needed intermittently. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available. Several local dealers were contacted; however, the vehicle was not diagnosed or repaired. The dealers confirmed that parts were not yet available, even though one Parts Department at one of the dealers indicated that the HCU unit part might be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 105,600.

RAM or FCA USA has not timely made parts available to address the Recall C4B on my 2018 RAM 2500 HD Truck. I have been driving it without anti-lock braking system and without the skid control engaged due to the failed HCU unit covered by this Recall. I have called RAM customer care multiple times and they tell me their engineers are working on it, but they have not estimated time for the parts to be available. it has been 14 months since I first received the recall notice. This is an excessive amount of time to still not have a remedy available. Especially when RAM has remedied the same issue with the RAM 3500 Chassis.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction control warning lights were intermittently illuminated. While driving at an undisclosed speed and hauling a load in the snow, the traction control unintendedly engaged, causing the brakes to lock up, and the driveline power to be diverted erroneously, and the vehicle suddenly stopped and became unmovable. The vehicle was towed back to the residence. Upon inspection, the contact noticed that the driveshaft, the 4WD actuator, and other unknown parts had failed. The contact personally replaced some of the parts, but the vehicle remained undrivable. The vehicle was not repaired. Several dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.