2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact stated that the vehicle made an abnormal grinding and metallic sound upon depression of the brake pedal. There was no warning light illuminated. The contact stated that the brake rotors, the brake calipers, and the brake shoes had been replaced twice as a result of the persistent failure. The contact recently received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the failure and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the issue. The failure mileage was approximately 80,000.

A recall was issue 1 year ago for the issue below. This issue has yet to be resolved. The dealer informed me they could fix it at my cost but left little or no hope for the reimbursement. One year is sufficient to come up with a fix. I have constant alarms going off on my truck which is very distracting. I have parked my truck as it poses an unsafe condition. Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall StatusRecall Incomplete, remedy not yet available Summary Some (2017-2018 MY Ram xxx) vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. Safety Risk The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning.

I do not feel this recall - considering it is regarding BRAKES - has been remedied in a timely fashion. It started over a year ago. They obviously are not interested in addressing the fix. I assume they are taking the hit and paying off lawsuits as it is cheaper than actually completing the recall. But whatever the reason, they have not addressed this and my RAM repair location keeps telling me "parts are not available" to fix it. A recall was issued but it does not appear it has any teeth. What is the point? Please let me know if any action is imminent. It can also potentially effect the transfer of title if I chose to sell the vehicle. Thank you for your attention to this matter.

The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was parked and turned off, the vehicle unintendedly shifted out of park(P) while the key was not in the ignition switch. There was no warning light illuminated. The contact stated that the parking brake was engaged to prevent the vehicle from rolling away. Additionally, the contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the recall remedy parts were not yet available. The dealer was contacted and confirmed that the recall remedy parts were not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure related to the recall. The approximate failure mileage was 84,000.

Recall/Campaign: Ram/Stellantis C4B Problem: “Dealer says remedy/parts are not available / cannot schedule recall repair.” This has been a problem since 2023. Have not had ABS for years or 4x4 and i live in a snow environment. My breaks and rotors are trash from not having ABS.

I am the owner of a 2018 RAM 2500 that is subject to NHTSA safety recall 24V-896 (manufacturer recall C4B), involving a potential failure of the Hydraulic Control Unit (HCU) affecting ABS, electronic stability control, and traction control systems. This recall has been active for over one year on my vehicle. Despite repeated contact with authorized RAM dealerships and the manufacturer, I have been informed that no repair remedy or replacement parts are available, and no timeline has been provided for when the recall can be completed. This is a brake-related safety recall, and the continued inability to repair the vehicle creates an ongoing safety risk. The manufacturer has not provided an interim remedy, loaner vehicle, or alternative solution. I am filing this complaint to document that the recall remains unresolved due to parts unavailability and to request NHTSA review of the extended delay in providing a safety remedy.

My 2018 RAM 2500 has had an ABS system recall since Nov 2024. My truck has had a problem with the ABS since 2019. I do not have anit-lock brakes or cruise control as a result of this failure to be able to resolve the problem. Over a year since the recall, and still no parts available. How long is the NHTSA going to let RAM get away with this?? Maybe after some has an accident or hurts someone they will respond. I have been a RAM owner since 1989 since the first CUMMINS engine was put in their 2500's. I'm VERY disappointed in RAM, and the NHTSA for not resolving this.

I am forced to drive a vehicle through the winter with a known safety defect - an ABS system that does not work properly. I was told by Ram corporate they were trying to source parts - it has been several months and still no resolution. I was told I could rent a car at my expense to drive in the winter, or try and find the parts to repair and do it at my cost. They are obviously trying to avoid paying for the repair, and putting me and my family at risk.

After several visits to dealership, I have been told I am not able to get this recall remedied. I am stuck with a vehicle that is unsafe to drive, according to the Dodge dealership and unable to be traded in. I am now having a financial loss as I pay for rent on my RV and am unable to pull it due to the faulty part and safety concern. The ABS indicator and traction control light is lit on the dash. This started about 6 months ago. Periodically, I believe the brakes are failing as I can feel it on the front end. The cruise control no longer works on the vehicle and a buzzing sound comes on while driving. The warning indicators have been confirmed through the dealership mechanic and code readers. The staff at all dealerships I have visited have been of no assistance and virtually told me I am just out of luck. I commute to work and travel for pleasure. As an older individual, I do not have the financial means to take the loss on a vehicle and just buy another. How does one take a $60k loss like this because Mopar has not fulfilled their commitment to provide quality parts and remedy a safety recall?

The recall has been active for over a year without repair authorization due to no parts being identified.