2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the ABS and the Traction Control warning lights were intermittently on while driving. The contact stated that both systems' failure had caused the vehicle to skid while driving on wet pavement. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 94,000.

The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number:  24V896000( Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, increasing the risk of an accident. Due to these unresolved safety concerns, I do not feel safe operating the vehicle. The issues are associated with acknowledged manufacturer recalls. However, my local dealership/manufacturing has failed to adequately respond or complete the necessary repairs, despite multiple attempts to address the problems. The vehicle has been presented to the dealership for recall-related concerns. No inspections by police or insurance representatives have occurred to date. Manufacturer involvement has been limited to customer service communications, without resolution. Symptoms include ongoing brake and steering concerns that prompted recall notifications. These issues have persisted despite recall availability and were present prior to my most recent attempts to obtain service. No effective corrective action has been completed.

ABS / HCU failed. It was recalled a year ago but still no parts / remedy available. It needs to be fixed. A year is a ridiculous amount of time to have no fix.

Continuing saga of HCU failures. First identified years ago, i follow up with dealer monthly. Latest call last Friday, they advised no solution or timeline for repair provided by FCA. Impact is loss of ABS (reduced braking safety), loss of control of trailer electronic brakes (increased risk while towing a trailer), incessant audio warning alarms (distracts driver), and loss of other systems (cruise control). First detection of malfunction was spring 2024. My fear is FCA/Stellantis are not doing their due diligence to preserve the safety of their customers muchless of our highways. All documentation of the problem is based on personnel research and verbal communication with the dealer service department. I do have maintenance records identifying the problem with my vehicle if needed.

Hydraulic Brake controller has been under recall for over a year with no remedy. Unacceptable and dangerous at this point. When will action be taken against Mopar and chrysler?

I am reporting ongoing safety concerns with my 2018 RAM 2500 (6.7L Cummins) related to repeated emissions/aftertreatment failures and the lack of timely repair options. These failures directly affect drivability and can create hazardous situations if the vehicle enters derate mode while towing or driving at highway speeds. Over the past year, my truck has suffered multiple emissions-related component failures, including DEF dosing issues, SCR/DPF system faults, repeated warning messages, and the threat of speed-limiting derates. The vehicle is used for normal personal use, is well-maintained, and has not been modified. Despite proper maintenance, the same types of failures continue to recur. A major concern is that local RAM dealers have extremely limited ability to service these issues in a timely manner. Appointments are often weeks out, and when the truck is already in a failure state it is unsafe to continue driving. I have previously reported safety-related defects to NHTSA (ABS/HCU), and those issues later resulted in recalls—so I know that reporting matters. The combination of emissions failures, derate risks, and lack of dealer support creates a situation where the vehicle may suddenly lose power or become unsafe to operate, especially when towing or traveling in rural areas with limited service availability. I am requesting that NHTSA review whether there is a broader pattern of emissions-system failures on RAM heavy-duty trucks with the 6.7 Cummins and whether these failures pose a safety risk due to the forced-derate logic and inability to obtain timely repairs.

The contact owns a 2018 Ram 2500. While the contact's husband was driving at an undisclosed speed, the vehicle was shaking erratically. The contact stated that the traction and ABS warning lights were illuminated. The vehicle was taken to the dealer, where it was confirmed that the failure was associated with an unrepaired recall. The contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available for the recall repair. The contact stated that the failure had occurred while the contact was pregnant, which added a lot of stress. In addition, the contact stated that the vehicle failed an inspection because of the open recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 88,000.

ABS warning/Traction Control lights and warning chime activation...for over 9 month...

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and cruise control functions unexpectedly deactivated, and the “Service ABS” and “ESC” warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part needed for the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU had failed and needed to be replaced. The dealer confirmed that parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 160,000.