2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, an abnormal audible alarm was coming from the vehicle. The contact stated that the abnormal sound was more frequent during inclement weather. The service electronic braking system message was displayed on the instrument panel, and the service traction control warning light was illuminated. In addition, the contact stated that when the sound was not audible, the cruise control failed to function as intended. The vehicle was taken to the dealer; however, the dealer refused to inspect the vehicle since the remedy was not yet available. The vehicle was not repaired. The contact stated that the failure persisted for two years. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Upon investigation, the contact stated that Mopar had parts on sale through Amazon and eBay to repair the vehicle. The failure mileage was approximately 48,000.

Recall #24 V896000, C4B was issued in December of 2024 . Recall was to replace the HCU unit that controls the braking system. I have called every month, no parts are available to fix the problem. Warning lights and sounds are now going on and off on the vehicle. It does not seem reasonable that parts are not available to fix a safety recall for one year. Please contact the manufacturer to force them immediately to get this severe safety issue fixed.

Service ABS light constantly is on and off with dinging and kicking cruise on traction control off. I feel this isn't safe with my children on car. It has been a year I feel this is plenty of time to make it right or replace my vehicle

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle hesitated while coming to a stop, causing the braking distance to become extended. The ABS warning light was intermittently illuminated. An unknown local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,500.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Service ABS and Electronic Stability Control (ESC) warning lights were intermittently illuminated, causing the cruise control mode to deactivate while driving. The dealer was contacted. No further information was available. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

My 2018 Dodge Ram 2500 ABS Hydraulic Control Unit failed, almost a year after recall NHTSA 24V-896 (manufacturer recall C4B) was issued. This resulted in a loss of ABS capability. I reached out to the closest Dodge dealers and they informed me that a replacement component was not available. As this was a safety concern, and no resolution was available through Dodge, I was forced to complete the repair myself. Interestingly, I had no issue purchasing a Mopar OEM HCU. After replacing the unit, I'm no longer receiving ABS error codes and the truck is functioning normally. After submitting a reimbursement request to FCA for the repair via their website, my request was denied as I didn't use a certified repair facility. I informed them that I had tried but that they informed me that no repair components were available to complete the recall.

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed, the "Service ABS" message was displayed with an audible chime. The vehicle was taken to the dealer, where the message was reset six times; however, the failure reoccurred. The contact was informed that the message could no longer be reset. The contact stated that the vehicle could not be driven anymore due to the continuous dinging chime while driving. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not available. The contact stated that the failure and the parts unavailability had lasted for two years. The contact was advised to pay a fee for the repair, and reimbursement would be provided later. The contact stated that a recall repair was free of charge. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 105,636.

The contact owns a 2018 Ram 2500. The contact stated that the ABS and electronic stability control (ESC) warning lights were illuminated along with an audible chime. The contact had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called an unknown local dealer and was advised that the recall repair was not yet available. The contact also called the manufacturer and was advised that the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 71,000.

My ABS module has an active recall. I have replaced brakes and rotors in the front and rear. I have had to resurface my rear rotors due to the issue. My breaks are locking up and causing issues. I can't back up my trailer without my breaks locking up. The recall has been active for almost a year without a resolution. This problem is unsafe and people's lives are at risk. Something needs to be done. I can't even buy an aftermarket updated part to fix this issue. Thank you!

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.