2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I own a 2018 Ram 2500 4x4 diesel, VIN [XXX], affected by FCA/Stellantis Safety Recall C4B / NHTSA 24V-896 involving the ABS Hydraulic Control Unit (HCU). My truck is now experiencing the problem. The ABS warning light comes on and the cruise control becomes unavailable. The vehicle and component are available for inspection upon request. I am concerned about safety because this malfunction affects the ABS system and could affect braking performance, particularly during emergency braking or on wet or slippery roads. I contacted my Ram dealer the week of June 15, 2026. I was told this was a recall issue and that although the permanent remedy was not available, Chrysler was allowing dealers to replace the part with the existing-style part at Chrysler's expense. I was told a part would be ordered and I would be contacted, but I never heard back. I contacted the dealer again the week of July 13. They could not find the previous order but again told me they would order the part and that it would be covered. I received no follow-up. On July 27, I called again and was told Chrysler/Stellantis was no longer paying for this replacement and I would have to pay for the repair myself. NHTSA's VIN lookup currently shows the C4B recall on my truck as "Remedy Not Yet Available." To my knowledge, the truck has not been physically inspected by Stellantis or an independent shop for this complaint. My concern is that Stellantis acknowledges a safety defect in the ABS system, my truck is experiencing the malfunction, yet no permanent remedy is available and I am being told I must pay for an interim repair myself. I am asking NHTSA to review this situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

RAM 2018 2500 - following up - now my car shakes a little when I brake. I have been getting a Ping on my dash regarding the brake system - an item that is in recall but "no remedy has been created" for the last few years - ABS and Electronic Brakes System errors on my dash. Relentless pings while I am driving can't get it to stop. Authorized RAM dealers tell me contradictory things. One said I should replace the HCU unit - WHICH IS THE PART THEY ARE RECALLING - in order to get rid of the ding and then HOPE I get reimbursed. One said "parts should be coming out in September..." I've heard that for a few years now. This is the brake system. I need to please know what I should do about this. Getting ZERO help from the three Authorized RAM service places.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the messages to “Service ABS” and the electronic braking system was displayed, followed by a continuous chime. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was associated with the recall; however, the part to do the recall repair was unavailable for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 47,600.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact stated that the vehicle experienced excessive and premature front tire tread wear. The vehicle was taken to Discount Tire, and the contact was informed that the front-end alignment mechanism was welded, which prevented an alignment from being performed, which caused the premature tread wear. The technician associated the failure with NHTSA Campaign Number: 19V021000 (Steering). Additionally, the contact stated that the ABS warning light illuminated, followed by a continuous warning chime while driving. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and associated the warning light with the recall. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that parts were not yet available. The failure mileage was approximately 65,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the ABS warning light remained illuminated, and the traction control and cruise control features were inoperable. The failure mileage was 52,000.

Nearly two years ago our truck starting constantly displaying/beeping to service our ABS system. We got the C4B recall in the mail informing us that a remedy was in the process. It has been too long driving an unsafe vehicle. We can’t sell it, nor can we safely haul our camper. Ram/Stellantis keeps telling us over repeated calls to them that the remedy is not ready. We finally found a dealer that has a replacement part, and we got it fixed, but had to pay out of our own pocket so we could drive our truck. Stellantis assured us that prior to repair that we would be reimbursed. The dealership agreed it was a problem, and did the work. Now Stellantis and Ram are saying we have to wait to get our money back once they get the remedy for the recall. It’s already been two years! Unacceptable! This vehicle is unsafe to drive due to this recall! Please make them fix this! Thank you

The contact owns a 2018 Ram 2500. The contact stated that while driving 70 MPH, the ABS and ESC warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS, electronic stability control, and traction control warning lights were intermittently illuminated. Additionally, the contact stated that the vehicle was sliding while hard braking and while hauling a load. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the vehicle would be added to a waiting list. The failure mileage was approximately 50,000.