2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the traction control and an unknown warning light for the hydraulic control unit (HCU) illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was approximately 92,000.

My RAM truck was recalled several months ago but has not been fixed due to no parts available for the fix. What am I to do? Dealers are no help at all. It has been almost 2 years since I have been trying to get this fixed. Please get RAM to get this recall done.

RECALL V06/NHTSA 19V-021. I BOUGHT MY 2018 2500 RAM NEW IN 2019. ON 10-10-25 I PUT MY FIRST SET OF TIRES ON IT 37369 MILES. AFTER INSTALL OF TIRES. I WANTED AN ALIGNMENT.TECH TOOK TRUCK TO ALLIGNMENT RACK AND PULLED IT OFF REAL FAST. SALES REP TOLD ME THEY COULD NOT DO THE ALIGNMENT BECAUSE THE DRAG LINK WAS WELDED. I SHOWED HIM THE QR CODE IN MY OWNERS MANUAL WHICH HE SCANNED AND SAID THEY DONT WELD ON STEERING COMPONENTS AND TO TAKE IT TO THE DEALER. I DID FELDMAN DODGE RAM AND ASKED THE REP. IF RAM WOULD REPLACE IT?? A MECHANIC WAS IN THE SERVICE AREA AND SAID THEY ONLY CUT ALIGN AND REWELD THEM AND THAT WOULD BE ADDITIONAL LABOR.THATS WHAT THEY DID. MY CONCERN IS HOW MANY TIMES CAN THE ADJUSTMENT SLEEVE AND NUTS BE CUT GROUND AND REWELDED BEFORE THE DRAG LINK FAILS AND SOMEONE IS HURT OR KILLED?? HOPE NOT ONCE. RAM CUSTOMER SERVICE SEEMS TO BE BASED IN INDIA NOW AND ARE FIRM NO REPLACMENT OR EVEN REIMBURSMENT FOR ADDITIONAL LABOR.PLEASE ADVISE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The recall was issued in November 2024 and it been almost a year and the part is still not available yet.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that in July, when the vehicle was started, the ABS warning light flashed, and the notification alert persisted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the ABS sensor might be at fault, but the contact believed that the failure was associated with the unrepaired recall. The contact was advised to call back every 30 days to check on the status of the parts being available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.

The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle and while driving at undisclosed speeds, the ABS warning light unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000.

Rear camera doesn’t fully work. I’ve already had to have it replaced once it’s blurry and it’s a big vehicle causing me to almost run over a child.

The 8.4 inch Uconnect touch screen is delaminating. This allows constant changes of most functions of the truck. Heating/defroster, radio, clock, Navigation etc all keep changing/beepinf/alerting on there own due to the defective u connect screen. This is very distracting and dangerous to drive status. The U connect keeps asking for the drivers attention. Constant changes and beeps to get the drivers attention and make selections on the U connect screen creates a crash risk. CHRYSLER knows this is an issue and will not do a voluntary recall. There is a class action lawsuit due to owners facing financial and safety risks. The truck is a 2018 Ram 2500 with only 16,000 miles. Stored in a climate protected building. There are many forums discussing this issue. 2018 Dodge/Ram products are well known for this safety defect.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure, and the ABS and ESC features became inoperable. The contact stated that unknown warning lights were illuminated, and an audible alarm was activated. The contact stated that during the failure the cruise control was inoperable. The vehicle was taken to the local dealer to be diagnosed, and the dealer related the failures to the recall. The failure mileage was 52,000.

The ABS system continuously dings and the cruise control will not work and shuts itself off due to recalled defective part. Waiting for new recall part!!!!!!! Why was a recall issued with no part to fix??? Make them get their act together. This is dangerous and maddening to listen to constant bell ringing in the vehicle. Not to mention the possibility of an accident. This vehicle is my daily driver. I need the vehicle to be operational and safe.