2018 RAM 2500 Complaints

I purchased a used pickup truck in October 2023 from a dealership in South Holland, Illinois. After the purchase, I later discovered that the odometer reading on the vehicle had been rolled back. A Chrysler dealership’s service record showed the vehicle had over 188,000 miles earlier in 2023, but it was sold to me showing around 129,000 miles. This is a difference of almost 60,000 miles. When I contacted the selling dealership, they blamed the auction they purchased it from and have not provided any resolution. Because of this discrepancy, I was denied extended warranty coverage and had to pay out-of-pocket for major repairs soon after purchase. I am submitting this report so it can be documented as a potential case of odometer fraud and investigated further.

Radio screen delamination. Causing ghost touch screen constantly changing radio, settings, calling people, messing with vehicle settings. Connection to OnStar service when not needed and then not able to control the radio to make changes. 100% dangerous and unsafe. Talked to 3 dealership and was told nothing in warrant or recalls but it's a known issue your with pay 100% cost or live with it..

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and traction control warning lights intermittently illuminated. As a result of the warning lights being illuminated, the cruise control system failed to operate as needed. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Several dealers were made aware of the issue, and each confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure was approximately 40,000.

Experiencing persistent ABS and Anti skid lights flashing on dash board along with persistent dinging, which has become very annoying. Took the vehicle to my nearest Ram dealership and they ran a diagnostic on it and told me that it was a faulty ABS/HCU causing the problem, but that there were no parts available to repair it. They said they would call and schedule an appointment to have it repaired as soon as the parts become available. I don’t know if I can wait much longer, as the constant dinging is very upsetting to my wife, who normally drives the truck.

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and traction control warning lights intermittently illuminated. As a result of the warning light being illuminated, the cruise control failed to operate as needed. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Several dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure was approximately 90,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The contact stated that after receiving the recall notification, the ABS and traction control warning lights intermittently flashed on the instrument panel, and the cruise control failed to operate as needed while the warning lights were illuminated. Over time, the contact stated that the warning light failure occurred more frequently. The contact then stated that while driving 50 MPH and hauling a utility trailer, the contact depressed the brake pedal, and the vehicle started to slide. The contact was able to avoid crashing into the vehicle ahead despite the brake failure. The contact stated that the ABS and traction control warning lights were illuminated during the failure. Two dealers were notified of the failure, and both informed the contact that due to parts for the recall not being available, the contact had to pay out of pocket for the repair and submit a reimbursement claim. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 172,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated and remained illuminated. The contact stated that there was an abnormal beeping sound coming from the vehicle with several messages displayed on the instrument panel. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure persisted, and the vehicle remained at the residence unrepaired. The failure mileage was unknown.

Going down a hill and had to do a hard brake for a animal and brakes locked up instead of gradually stopped causing me to slide Truck presenting a c0020 code

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed ABS module. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact received notification NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts were not available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000.