2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the cruise control, ABS and traction control warning lights were continuously illuminated. In addition, the alarm sounded continuously. The contact disconnected the wires to stop the alarm from sounding. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS and ESC warning lights illuminated, and an audible chime sounded. The contact stated that the failure was intermittent but had gradually become a recurring failure. The contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact had attempted over the course of 8 months to set a recall appointment but was advised by the dealer that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS, the electronic brake control, and the traction control warning lights were illuminated, causing the cruise control feature to unintendedly disengage while driving. Additionally, an alarm indicating a failure was heard. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part to do the recall repair was not yet available. The failure mileage was approximately 28,000.

First, I was not involved in an incident or accident with my vehicle. My concern is for my safety in the future while driving this vehicle. My RAM 2500 Power Wagon has a safety recall C4B/NHTSA 24V-896 for the brake system but there are no parts available to fix it. I currently have an ABS caution light with a "Service Electronic Braking System" and "Service Automatic Braking System" that constantly flashes and dings at random. I took my vehicle in to my local dealership and they told me there are no parts available and they were unable to fix the ongoing problem. I asked if my vehicle was safe to drive and they told me they cannot legally tell me if it is safe or not. There is no way forward to fix my vehicle and I haven't received any information other than "we are waiting on parts". With this being a safety issue, I would expect a loaner vehicle of a similar make and model. I do not feel it is safe to continue to drive my truck with these warning lights associated with an active safety recall. I am looking for advice or some help with this issue.

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and ESC warning lights illuminated. The contact stated that there was an audible chime sounding with the message "Service Brakes Soon" displayed. The contact stated that while driving with the cruise control activated, the cruise control unintendedly disengaged. The contact stated that the failure was intermittent, but the chime was overriding the volume of the radio. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the HCU needed to be replaced. The vehicle was repaired. The contact stated that a year later, the HCU failed again; however, the dealer where the vehicle was taken for service stated that the part was unavailable. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at various speeds, or while the vehicle was in park(P), the ABS and traction control warning lights illuminated. The vehicle was not diagnosed or repaired. The contact stated that he was cautious due to concerns with the ABS and traction control not working properly in inclement weather, and while slowing down. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 128,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the brakes. The ABS warning light illuminated, and the traction control turned off independently. The cruise control failed to function as intended. In addition, during the failure, the contact was unable to shift into 4WD. The vehicle was taken to Firestone, where it was diagnosed, and determined that the brake hydraulic control unit had failed. The vehicle was not repaired due to the cost. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

The contact's son owns a 2018 Ram 2500. The contact stated that while her son was driving 20 MPH, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the vehicle started to shake abnormally. The check engine light turned on and then went off. The owner received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called an unknown local dealer and was informed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts for the recall repair were not yet available. The contact stated that the manufacturer should have already provided the recall repair. The dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the cruise control mode was inoperable. Additionally, the contact stated while driving 30 MPH and coming to stop, the vehicle slid. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.