2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the ABS warning light illuminated, with a message to contact the dealer was displayed, and an alarm sounded. The vehicle was taken to the dealer, where it was diagnosed, and the dealer related the failure to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Hi I have been driving for over 42 years & never had a tire valve fail on me. This past winter we drove cross country, form Pennsylvania to Arizona, pulling a 26' trailer. I am meticulous about monitoring my tire air pressure. We were heading back home in April & my TPMS system set off an alert that my driver's side rear tire was losing air. We pulled over & I changed out to our spare. I went to inflate the tire & discovered the leak was at the valve. The rubber had delaminated from the threaded tube. I had tire replaced just north of Nashville Tennessee. When we got home, I went to perform a tire rotation & discovered that the new tire(carried as a spare) had a bad valve. Firestone replaced that valve. 2 weeks ago, on my way home from a doctor's appointment, I had another valve fail. Again Firestone replaced it. My concern is 3 valves failing in 3 months time. Tires were purchased new 6/2024, valves were allegedly changed. 3 valves failures in 3 months from different Firestone locations separated by 1000 miles. I am looking to get a new set of tires before we go away again. I am leery of using Firestone, because of defective tire valves. Can you please look into this matter, and let me know the outcome ?

The recall has been out for months and Ram still has no solution, yet parts are available if you purchase them. I paid for replacement for the same ABS issue 3 years ago before it became a recall and now the part has failed again.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the cruise control unintendedly deactivated, and the ABS and stability control warning lights remained illuminated. The local dealer was notified of the failure. The failure mileage was 72,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The ABS warning light illuminated briefly. The contact stated that the brakes locked up, and the vehicle skidded. The contact continued to depress the brake pedal. The contact stated that due to the failure, the vehicle almost rear-ended the vehicle in front. The contact swerved over to another lane and the vehicle finally came to a stop. In addition, the contact stated that the failure caused the instrument panel to seize, and the safety features were disabled. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

In December 2024, I received recall notice C4B for my 2018 RAM 2500 truck. The notice concerned the brake hydraulic unit, which is susceptible to failure. At almost exactly the same time, I started to receive dashboard indicators to check the ABS, but it worked fine, I just assumed that the alert was related to the recall. The recall stated that parts were not available and that I would be contacted when there was a resolution. The notice did not indicate that the vehicle was unsafe to drive. Around [XXX], the brakes began making a grinding sound from both sides of the front wheels. I checked the pads, which seemed fine, and there was no scoring on either front rotor. Coincidentally, I got a flat on the left front tire the day after the grinding noise started. It was in the driveway and I was unable to put on the spare until July 12, 2025, the vehicle sat in the driveway with a flat tire until then. After swapping in the spare on the 12th, I planned to get the tire repaired at my local garage. I began pulling out of my driveway at a few miles per hour. I applied the brakes to maintain a slow speed, and the grinding worsened. As I reached the end of my 30 foot driveway and pulled into the street, I heard a clunk, which I also felt through the brake pedal. The pedal immediately went to the floor, and the vehicle rolled across the street before finally stopping. I was able to back into the driveway and park the vehicle without incident. I contacted my local RAM dealer, and they said there was nothing they could do. They gave me the number for Fiat Chrysler Customer Care. I called Fiat Chrysler Customer Care at 800-853-1403 and received case number[XXX]. They explained that a resolution was not yet available and advised me to call a dealer and ask for a "temporary fix". When I told them the dealer had already said they couldn’t do anything, and that the dealer told me to call them, they suggested that I try a different dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer and manufacturer were not yet contacted regarding the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

I have repeatedly asked the manufacturer and the dealership for a resolution to the antilock brake system failure on this vehicle. This issue has been on going for months and I have no resolution. This is Ram case management # 93024671. My last correspondence is as follows: Dear Stellantis Case Management Team, I am writing to express my profound dissatisfaction and serious safety concerns regarding my vehicle, 2018 RAM 2500. This letter follows a delayed response to my initial inquiry about the safety of my vehicle and family, which I find unacceptable. Firstly, I request an immediate and definitive anticipated release date for the crucial part that is pending. The continued uncertainty around this essential component is directly impacting my peace of mind and the perceived safety of my vehicle, my family and the general public. Secondly, I demand a thorough explanation regarding the active fault code on a manufacturer safety device within my vehicle, which your company has inexplicably deemed "normal" and stated the truck is "able to be driven." This assessment is illogical and deeply concerning. If a safety device, such as the anti-lock braking system (ABS) or a similar critical component, registers a fault code, its integrity and intended function are compromised. My fundamental question remains unanswered: If a safety system with a fault code is considered "normal" and safe, then why are such sophisticated safety features like anti-lock brakes installed in the first place? If their compromised state is acceptable, why not simply remove the entire system? This reasoning fundamentally contradicts the purpose of vehicle safety design and creates an unacceptable risk for myself and my family. I gave them 7 business days to respond- there has been no movement.

The contact owns a 2018 Ram 2500. The contact stated that the vehicle had experienced a braking failure. The vehicle was taken to the dealer, where the brake hydro assist and one of the three brake hoses were replaced. The contact stated that the other two brake hoses were not available to complete the repair. Additionally, the contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that her son had advised her that the vehicle had failed to respond while driving and depressing the brake pedal. Several unknown warning lights were illuminated. The local dealer was contacted. The contact stated that her son was a mechanic and related the failure to the recall. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 120,000. VIN tool confirms parts not available.