2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated, and the message to "Inspect the Braking System" was displayed. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes for an ABS system failure. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Ram issued a recall (NHTSA Recall Number 24V-896) on November 27, 2024, and there has been no remedy for repairing or replacing the faulty Brake HCU. It has been six months with no remedy in place for this recall. How long should it take to fix the known problem with this vehicle?

ABS warning light and alarm come on while driving. If you have cruise control on, it then cancels the cruise control. After a few miles the warning light and alarm will go off, and works good for a few miles. Then the same thing happens - warning light and alarm come on again. This has been an ongoing problem, over a year. Went to dealer where purchased vehicle. Was told that Chrysler doesn't have a fix for this and doesn't have parts to fix it either. So there is nothing I can do. No parts to fix, dealer can't help, and meanwhile I have a faulty vehicle which is my main vehicle I drive. The ABS system is real handy here in Minnesota because of slippery roads in the winter with snow and ice.

Manufacturer has failed to have a solution to current recall, 24V-896. It has been at least 6 months with no resolution.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that during the failure, the cruise control feature was inoperable. The vehicle was not diagnosed or repaired. The failure mileage was 28,000. The VIN was not available.

There is a well know issue with potential failures in the Hydraulic Control Unit (HCU), which can impact critical braking and stability systems, including ABS, Electronic Stability Control (ESC), and traction control. Manufacturer Recall # - C4B NHTSA Recall # - 24V-896 There has been a recall on this issue since Nov of 2024 however, there has been no remedy offered yet on most models affected. I am experiencing this failure on my 2018 RAM 2500. It is noted in the recall that this failure is a safety issue and can cause the car to crash without prior warning. The remedy is know by RAM as they have issued it for certain chasis types. The Brake HCU must be replaced. I believe RAM's delay for a remedy is simply the cost and they are willfully putting lives in danger over financial impacts.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard, and the vehicle failed to respond. The contact stated that upon forcefully depressing the brake pedal, the vehicle stopped. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the repair was not yet available. An unknown local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 132,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control, parking brake light, and brake light were all illuminated. The contact stated that the air bag control unit was replaced under warranty; however, a month later the air bag warning light was illuminated again. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 50,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 45 MPH and hauling a trailer, there was an abnormal sound coming from the rear of the vehicle. The contact stated that after stopping to inspect the vehicle, the contact discovered that the rear driver’s side wheel studs had sheared off, causing the wheel to separate from the vehicle, making the vehicle undrivable. The vehicle was later towed to the local towing facility. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.