2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

WE PAID ABOUT $70,000 FOR OUR 2500 RAM TRUCK. AS WE WERE DRIVING THE FREEWAY OUR ABS WARNING WENT OFF SHUTTING THE CRUISE CONTROL…THIS GOT TO WHERE IT HAPPENED QUITE OFTEN.. AT THE TIME THERE WERE NO RECALLS ON IT SO WE PAID A TOTAL OF $2,030. WE HAD ADDED A FUEL FILTER CHANGE WHILE WE HAD THE VEHICLE THERE. ONCE WE RECEIVED THE RECALL LETTER WE FILED FOR A REFUND. I RECEIVED AN EMAIL STATING THAT THEY WOULD ONLY REFUND $1656.00 . WHEN I WROTE BACK..’’ MAY I ASK WHY I AM NOT GETTING A FULL REFUND?’’ I RECEIVED A VERY RUDE EMAIL THAT THE PAYMENT WAS FINAL WITH NO OTHER EXPLANATION!! I CALLED TWICE TRYING TO GET THIS RESOLVED TO NO PREVAIL. I TOLD THEM THAT I DID NOT EXPECT THEM TO PAY FOR THE FUEL FILTER BUT THAT STILL LEFT $250. BECAUSE OF MY HUSBAND BEING A DISABLED VETERAN WE RECEIVED A DISCOUNT AND PAID NO TAXES WHICH SAVED FCA MONEY!!! I WANT THE $250 THAT IS OWED TO US.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated while driving a various speeds, the ABS and the traction control warning lights illuminated intermittently. The vehicle was taken to the dealer, where it was diagnosed that the brake HCU had failed and needed to be replaced. The dealer advised the contact that a related recall would be issued. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle was safe to drive. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS, Traction Control, Hill Assist, and Parking Assist light warning lights illuminated, and remained illuminated. Additionally, the 4WD was occasionally inoperable. The cause of the failure was not yet been determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000. VIN tool confirms parts not available.

ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the traction control and ABS warning lights illuminated. In addition, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact applied full pressure on the brake pedal until the vehicle stopped. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact was provided a diagnostic test fee and was informed that a diagnostic test was needed to confirm the cause of the failure. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 207,000. VIN tool confirms parts not available.

In November 2024 through December 2025 our Ram started experiencing issues with the traction control and ABS lights coming on randomly and the vehicle not braking properly. Braking in corners is very sketchy and feels like you are going to run off the road. As December went on, all brake related lights stayed on and the truck feels like it has manual brakes from the 1970s. We received a Legal Notice explaining there is a class action settlement going on due to the ABS module and Brake HCU on our truck in late December 2024. We did not drive the truck long distances for the latter half of December due to the issues we were experiencing plus receiving the legal notice. A couple weeks into January 2025 we received a notice from FCA US LLC indicating there is a safety recall for the Brake HCU which affects the ABS and ESC systems. The notice said the vehicle may lose control and cause a crash without prior warning. Due to this second notice and the fact that our truck was having more issues with the braking systems and the lights were permanently on, we parked the truck mid January 2025 and have not driven it since. In early March we contacted the local dealership Morie's of Little Fall, MN as well as Chrylser/Mopar asking when our truck can be repaired and explained this is our daily driver and only safe vehicle we have for distances over 30 miles. Neither of them have been helpful and could not give us an answer. The service person at Morie's confirmed our vehicle is a part of the recall and the things we are experiencing would be related. He advised we do not drive the vehicle either. We are now mid April, THREE MONTHS WITHOUT A SAFE VEHICLE TO DRIVE, and we have received no further communication from anyone relating to our truck. It is still parked and unsafe to drive. Action needs to be taken to remedy this situation. We are normally a two vehicle household down to one that can't be driven far and one that can't be driven at all.

ABS light comes on and off during operation, "service electronic brake system" notification flashes on and off as well. ABS does not work while light is on. A scanner has been run and the code is for the ABS module. We put children in this vehicle. This exact issue happened back in 2022 and the ABS HCU was replaced. We received a recall notice but are being told the truck has been repaired because the part was replaced in 2022, however the same issue is currently happening again.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.