2018 RAM 2500 Complaints

At the end of last year, our fleet manager informed us of a recall on one of our vehicles (VIN: [XXX] ). The recall came out Nov 27, 2024 (24V-896). I had initially contacted my local dealership (Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff) and they let me know that these recalls typically become serviceable after ~1-2 months. I just wanted to see if there are any updates to when I can get this recall addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Dodge/Chrysler/Ram has known about this issue for a long time. I experienced the conditions outlined in the recall on my personal vehicle, before there was a recall issued. I took it to my local dealership to have the issue repaired in August 2024. They said the brake sensor is in national back order and could take a year to get the part in. How can you issue a safety recall but not have the parts available to fix the truck?

While towing a heavy load of approx. 16,000 Lbs. uphill steep grade during 100 degree temperature at low travel speed but high engine RPM a load boom came from the engine compartment. Upon inspection the fan shroud had made contact to the fan and caused severe damaged to the cooling system rendering the vehicle disabled until repairs could be made. This occurred about 30,000 miles ago however the current fan shroud has also failed under normal use. If the failed shroud damages the serpentine belt steering and breaking will be jeopardized which could lead to an accident!

The contact owns a 2018 Ram 2500. The contact stated while driving at approximately 65 MPH, the vehicle struck an object on the roadway and the vehicle shuddered and made an abnormal sound. The vehicle failed to return to normal operation. The ABS warning light was illuminated. The failure occurred on several different occasions. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer where it was diagnosed and determined that the ABS needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that the vehicle failed to start as intended. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

HCU has failed on my truck back in July of 2024 it was impossible to find a replacement part got a recall letter on November had abs track control, and cruise control loss repeated dinging sounds to service ABS and electronic brakes and most recently you can hear the brake pads slightly rubbing on rotors and can feel a little bit of resistance while driving down the road

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, the ABS, traction control, and brake warning lights illuminated with an audible chime. The contact stated that the brakes was starting to fail. The dealer was contacted; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,612. VIN tool confirms parts not available.

Reverse camera started to act up causing my camera to not be available while I am in reverse, this has also coincided with an error message stating "Service Electronic Throttle Control". My truck has experienced slow acceleration and the maximum speed is only 60 mph. My stability control warning light is also on with the flashing "lightning bolt" and I can no longer use my cruise control. The audible crash prevention warning when I reverse also no longer works.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.