2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed in the rain, the brake pedal position sensor signal failure warning light illuminated. The check engine and ABS warning light were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the message "Service ABS Unit" was displayed, causing the cruise control system to become inoperable. The contact performed a diagnostic scan on the vehicle and retrieved DTC: C0020-01, indicating an ABS Pump Motor Control - General Electrical Failure. The vehicle was taken to the dealer, where the contact was advised that the ABS pump motor was available, but repair instructions had not yet been provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle needed to be repaired at the owner's expense, with a potential reimbursement provided at a later date. The failure mileage was approximately 75,424.

The contact owns a 2018 Ram 2500. While the contact's husband was driving at an undisclosed speed, the brakes locked up and the wheels locked up. The contact stated that the failure was persistent. The ABS warning light was illuminated. The contact's husband, who was a certified independent mechanic, diagnosed the failure as an ABS failure. The dealer was made aware of the failure. The contact was informed that the repair was available as an out-of-pocket repair. The contact was informed that only a 30 percent reimbursement would be approved when the recall repair parts became available. The contact stated that the vehicle was unsafe to transport the minor children. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown.

My 2018 dodge ram has an open recall since December 2024. There are no parts/no fix. My truck has been dinging and pinging with the break light/traction light/engine light/ABS light since 6 months after I got it. ALL of these things are related to the open recall. VIN [XXX]. Manufacturer Recall Number C4B, NHTSA Recall Number24V-896. "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning." On Sunday the 19th it stalled along with the warning lights. I took my truck to the dealer and paid $198 in Feb 2023 and they told me nothing was wrong with it. This issues would happen every so often now it's happening frequently almost daily. Customer care refuses to help. They told me to take my truck to a dealer to get it diagnosed and then send the paperwork to them and maybe they'd cover the rental until the part comes in. So now I am paying another $255 for Another diagnostics. It's sitting at Dodge in Glendora, CA right now for 2 days waiting for a call back. I was also told if it's approved, I have to pay for the rental out of pocket. For an eternity? I am not sure why I am jumping through hoops for a safety recall. It' the only car I have to commute and drive my kids in. Once again, a safety recall. This is really absurd. I begged for a manager or someone higher to call me and Ram care refused. Said they'd send my case to rentals. What if my breaks go out, what if I get in a car accident. It feels really unreasonable they won't take responsibility for this ongoing open recall that is a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the check engine and ABS warning lights were illuminated. Additionally, the cruise control feature was deactivated. The vehicle was taken to the dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The contact was informed that parts were unavailable. The contact stated that the vehicle was unsafe to drive. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 15,337.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message “Service ABS” was displayed with an audible alarm. The failure mileage was 74,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the ABS warning light was illuminated. There was an abnormal dinging sound coming from the vehicle, and the "Service Now" message was displayed. The speedometer was not visible. The contact stated that the cruise control was inoperable. The local dealer was contacted and scheduled an appointment. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and confirmed that the repair was previously completed in 2024. The manufacturer opened a case. The failure mileage was approximately 84,090.

The recall causes the cruise control to be inoperable, the abs system to be inoperable and causes the warning messages to flash and the audible tone to sound constantly. I am currently unable to utilize the vehicle as intended (towing) because of the braking safety issue.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. The dealer was contacted and confirmed that the part for the recall repair was not available. The contact stated that the ABS warning light illuminated, and the alarm activated intermittently. Additionally, the cruise control was inoperable while the warning light was illuminated. The failure was a persistent failure. The dealer was unable to determine when parts would be available. The approximate failure mileage was 106,026.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the message "Service ABS" was intermittently displayed. Two dealers were contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000.