2018 RAM 2500 Complaints

The contact’s husband owns a 2018 Ram 2500. The contact stated that while driving at various speeds on several occasions, the vehicle started shaking and lost motive power. The contact stated that the message "Transmission Hot" was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 79,790.

The contact owns a 2018 Ram 2500. The contact stated that the ABS hydraulic warning light was illuminated, and an alarm had sounded. The contact looked online and found the Mopar website and found that the VIN was included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic) and the vehicle was repaired. The contact called Mopar to inquire about the remedy being completed and the failure that was experienced. The contact stated that Mopar confirmed that the recall repair had been completed; however, the date listed was before the recall had been issued. Mopar was unable to produce the paperwork to prove completion and refused to repair the vehicle. The vehicle was taken to the dealer who diagnosed that the hydraulic control unit had failed and needed to be replaced. The vehicle had not been repaired due to a shortage of parts availability. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 30,000.

Uconnect radio screen is delaminating causing back up camera to malfunction as camera changes from bed to back camera view while using the camera for safe backing up impossible. Also while driving unit makes calls both emergency and personal calls and my subscription for sirius xm is useless.

The contact owned a 2018 RAM 2500. The contact stated that while driving at an undisclosed speed and attempting to slow while turning a corner the vehicle experienced reduced braking performance, after which the brakes seized causing the vehicle to skid. As a result, the contact lost control of the vehicle and left the roadway coming to a complete stop after colliding with a tree. The ABS warning light was illuminated. The air bags did deploy. A police report was not filed and no injuries were reported. The vehicle was towed to a towed yard and deemed a total loss by the contacts insurance provider. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 63,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 2500. The contact stated that upon parking the vehicle, the ABS message was displayed on the instrument panel. The following day, the contact attempted to start the vehicle; however, the vehicle failed to start. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was 67,243. VIN tool confirms parts not available.

The recall was issued for the Hydraulic control unit but there are no parts available to fix the issue..this in my issue. They have no HCU unit for over a year now. I contacted the dealer Deacons Chrysler in Ohio. Dealer wants me to pay for the diagnostic for the recall. But there is no parts available. This is unfair. How long do we have to wait for parts. And why do I have to pay for the recall diagnostic?

This in regards to existing recall C4B or 24V-896. Recal has been active since November, but parts are still not available to fix this problem. FCA is not taking this safety risk seriously.

The contact owns a 2018 Ram 2500. The contact stated that while driving at undisclosed speeds, the ABS and traction control became inoperable. There was an abnormal dinging sound detected. The ABS and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called the local dealer and was informed about diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

I am filing this complaint due to a GREAT safety concern with my vehicle. I am a law enforcement officer as well as a firefighter. I was notified that there was a safety recall on my vehicle. The recall was for the hydraulic control unit ("HCU"). One of the risks of said recall is the loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. After being notified about said recall, I notified several Ram Service locations in my area as well as the surrounding areas of where I reside. Each and every one of the service personnel or advisors I spoke with told me “there is not a remedy for the recall as of yet due to parts not being available.” When asked what I needed to do at that point, I was told to continue to drive my vehicle. Each dealership I spoke with stated they did not offer loaner vehicles, and did not know when parts would be available to fix said recall. That brings me to my complaint. On the morning of January 21, 2025 at approximately 05:47, I was driving my daughter to school then I was going to go to work there after. When I left my residence, I approached a stop sign to make a right turn. When I made the right turn, my front driver’s side wheel, locked up and pulled the vehicle hard to the left causing me to nearly strike a sheriff patrol officer and crash into a nearby residence. My daughter and I are severely shaken by this incident, and it could have been tremendously worse than it was. The Ram service departments should not be encouraging anyone to continue driving the vehicle models with this recall. It nearly killed my daughter and I. We have never experienced anything like this. This vehicle is not, and it has not been safe for operations for my family. Due to this incident I no longer have a drivable vehicle, and I still have to make the payments on said vehicle. I have looked into this problem and have found out there are two class action lawsuits in different states due to this problem. This is not a new issue.