2014 RAM 2500 Complaints

THIS IS THIRD TIME REPORTING/ASKING FOR ASSISTANCE...... PLEASE REFERENCE TO CASE # 11348377 FROM ABOUT 7 AUGUST AND REFERENCE TO CASE NUMBER 11352009 FILED THIS MONTH. I HAVE RECEIVED ZERO FEEDBACK ON THIS MATTER AND WOULD LIKE TO KNOW WHY ? FURTHERMORE, I HAVE RESEARCHED ON THE NHTSA WEB SITE FOR SIMILAR PROBLEMS RELATED TO MY 2 PREVIOUS ATTEMPTS TO REACH YOU. FROM 2014 - 2018 MODEL YEAR, THERE WERE NUMEROUS COMPLAINTS FILED WITH NHTSA REGARDING PREMATURE TRANSMISSION FAILURE ON RAM 2500/3500 TRUCKS WITH THE 68RFE TRANSMISSION. AND 3-4 MONTHS AGO, A RECALL WAS ISSUED ....20V043000 ADDRESSING THE SAME PROBLEMS THAT I EXPERIENCED WITH MY TRUCK, A 2014 RAM 2500 WITH 68RFE. I ASKED FOR SUPPORT IN THAT YOU ENGAGE WITH RAM ABOUT THESE FAILURES THAT I AND OTHER HAVE REPORTED ON YOUR WEB SITE. FURTHERMORE, AM HOPING YOU FOLKS ARE NOT GULLIBLE ENOUGH TO BELIEVE RAM ON CURRENT RECALL THAT SAYS TRANSMISSION FLUID CAN COME OUT OF THE DIPSTICK TUBE AND THE CORRECTIVE ACTION IS TO REPLACE THE SEPERATOR PLATE IN THE VALVE BODY !!! WHILE THE ENGINE IS RUNNING, OIL WILL CONTINUE TO CYCLE THRU TRANSMISSION AND COOLER ...... HIGHLY UNLIKELY IT WILL COME OUT OF DIPSTICK TUBE BECAUSE THE SEPERATOR PLATE GASKET FAILED. WHAT IS MOST LIKELY TO HAPPEN IS WHAT I EXPERIENCED , THAT WHEN THE SEPERATOR PLATE FAILED, HYDRAULIC PRESSURE IS SUDDENLY LOST AT CERTAIN VALES IN THE VALVE BODY SIMULTANEOUSLY ROUTING HYDRAULIC PRESSURE WHERE ITS NOT SUPPOSED TO GO RESULTING IN ACCUMULATOR PISTON FAILURE AND EVENTUALLY COMPLETE VALVE BODY FAILURE RESULTING IN TOTAL TRANSMISSION FAILURE. PLEASE DON'T ALLOW RAM TO " BS " YOU BY SAYING OIL WILL COME OUT OF THE DIPSTICK TUBE AND WHY THEN I ASK, PER THE RECALL LETTER, THIS HAS NOTHING TO DO WITH RE-PROGRAMMING THE PCM ! MY TRANSMISSION FAILURE OCCURED WHILE DRIVING AT ABOUT 30 MPH WHEN WITHOUT WARNING, THREW MULTIPLE DTC'S. I NEED HELP FROM YOU !!!

I WAS DRIVING AND STOP AND A STOP LIGHT. THEN I STARTED TO GO AND HAD HEARD AND FELT AN IMPACT FEELING WITH ENGINE REVING AND NOT GOING ANYWHERE. ALL I HEARD WAS WHINING. ALSO THERE WAS NO MOVEMENT IN ANY GEARS. I GO PUSH CAR FROM ANY GEAR.!TOOK TO A SHOP AND THEY SAID COULD BE A FACTORY DEFECT. THE SPINDALES ON TRANSFER CASE AND TRANSMISSION OUTPUT SHAFT WORE DOWN WITH RUST AND WATER. SO FAR COST IS 1900 OF REPAIRS. NEED TO BE FIXED ASAP

PLEASE REFER TO TRACKING NUMBER 11348377, YOU ASSIGNED THAT TO MY ORIGINAL COMPLAINT WITH NO FEEDBACK OR UPDATES. NOW YOU HAVE ISSUED RECALL NUMBER 20V043000 WHICH ADDRESSES THE EXACT SAME PROBLEM IN MY INITIAL COMPLAINT/CONCERN. THE REAL PROBLEM THAT RAM WONT TELL YOU IS THAT WHEN THE SEPERATOR PLATE IN VALVE BODY FAILS, THE HYDRAULIC PRESSURE GOES PLACES ITS NOT SUPPOSED TO CAUSING ACCUMULATOR PISTONS TO ACTIVATE AT WRONG TIMES CAUSING CATASTROPHIC FAILURE AS I EXPERIENCED WHILE DRIVING AT ONLY 57K MILES. AS I PREVIOUSLY STATED IN ORIGINAL COMPLAINT, THIS FAULTY PLATE IN VALVE BODY HAS EXISTED FOR MANY YEARS WITH NUMEROUS COSTS FROM MANY CUSTOMERS. IT IS MY OPINION THAT I HIGHLY RECOMMEND YOU FOLKS ENGAGE WITH RAM AND JUSTIFY EXTENDING THIS RECALL TO AT LEAST THE 2014 MODEL YEAR WITH REPAIR COST REIMBURSED TO ORIGINAL OWNERS. THIS FAILURE LEAD TO A COST OF $4700 INCLUDING WARRANTY THAT I SHOULD NOT HAVE HAD TO PAY HAD RAM BEEN MORE CONSUMER MINDED ALL THESE YEARS. PERHAPS NOT ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS PARTICULAR PROBLEM BUT THIS DEFINITELY NEEDS MORE ATTENTION APPLICABLE BACK TO THE 2014 MODEL YEAR IF NOT EARLIER. THANK YOU

TRUCK WAS IN MINOR ACCIDENT, HIT IN REAR. USAA INSURANCE. USAA ADMITTED LIABILITY FOR CLAIM AND REFERRED TO MIKE'S AUTOBODY IN CONCORD, CA. WHEN THE VEHICLE WAS PICKED UP FROM THE BODY SHOP I TOLD MIKE'S AUTOBODY THAT THE BRAKES SEEMED TO GO TO THE FLOOR AND THEY WERE FINE WHEN I BROUGHT THE TRUCK IN FOR THE BODY WORK. MIKE'S AUTOBODY REFUSED TO LOOK AT THE BRAKE ISSUE, STATING THAT THEY DID NOT DO ANYTHING TO THE BRAKE SYSTEM. THE NEXT DAY MY SON WAS BORN. GOING TO THE HOSPITAL WITH MY WIFE IN LABOR AND RETURNING WITH MY INFANT SON I NOTICED THE BRAKES ALMOST NOT FUNCTIONING. WE ALMOST HAD AN ACCIDENT. THE BRAKES CONTINUED TO DEGRADE. A LOCAL BRAKE SHOP INSPECTION REPORT STATED THAT THE BRAKE LINES WERE SMASHED UNDER THE TRUCK BED NOT ACCESSIBLE WITHOUT REMOVAL OF THE TRUCK BED. I AGAIN ASKED MIKE'S TO REPAIR THE ISSUE. I DEMANDED THEY REPAIR OR I WOULD HAVE TO SEEK LEGAL ACTION IF THEY DID NOT TAKE CARE OF THE SAFETY ISSUE THE MANAGE OF MIKE'S AUTOBODY REFUSED AND SAID "SEE YOU IN COURT." DODGE DEALER CONFIRMED THAT THE BRAKES LINES WERE CRUSHED WHEN MIKE'S AUTOBODY. DEALER TOOK PHOTOS OF ENTIRE PROCESS REMOVING TRUCK BED AND BRAKE LINES WERE CRUSHED WHEN MIKE'S AUTOBODY INSTALLED THE TRUCK BED. . MY REQUEST IS THAT THE NHTSA ISSUE A CITATION TO MIKE'S AUTOBODY AND USAA INSURANCE FOR FAILING TO ADDRESS A COMPLAINT ABOUT A POTENTIALLY LIFE-THREATENING SAFETY ISSUE TO MOTIVATE THEM TO RESPOND APPROPRIATELY TO SERIOUS HIGHWAY SAFETY ISSUES IN THE FUTURE. USAA REPRESENTATIVES ALSO DID NOT TAKE THE ISSUE SERIOUSLY AND ATTEMPTED TO AVOID FAULT BY STATING THAT THE BRAKE ISSUE MAY HAVE OCCURRED DURING THE ACCIDENT 2 YEARS AGO, IN THEIR REPLY TO THE COMPLAINT SUBMITTED TO THE INSURANCE COMMISSIONER. EVEN IF THAT WERE THE CASE, THEY ARE LIABLE. EVIDENCE SHOWS THAT THE BRAKES WERE DAMAGED BY MIKE'S AUTOBODY

VEHICLE HAS 57K MILES AND TRANSMISSION ACHIEVED COMPLETE FAILURE. TRAVELING AT ABOUT 35MPH, GOING STRAIGHT IN CITY TRAFFIC AND MIL LIGHT CAME ON, INITIAL CODE READ SHOWED 3 FAULTS IN TRANSMISSION. SPECIFIC DIAGNOSIS WAS GRIM AND FINAL DIAGNOSIS BY TRANSMISSION CLINIC VALIDATED TOTAL TRANSMISSION FAILURE. THIS VEHICLE WAS PURCHASED NEW ON JULY 14 2014 AND HAS BEEN METICULOUSLY MAINTAINED PER OWNERS MANUAL DURING WARRANTY PERIOD. INTERNET RESEARCH FOUND NUMEROUS ARTICLES ABOUT THE 68RFE TRANSMISSION HAVING A POORLY DESIGNED VALVE BODY THAT ALLOWS HIGH PRESSURE FLUID TO BE ROUTED TO MULTIPLE CLUTCHES SIMULTANEOUSLY RESULTING IN CATASTROPHIC FAILURE THAT I EXPERIENCED. I HAVE NO DOUBT THAT BASED ON THIS GENERATION OF 68RFE TRANSMISSION, THAT RAM WAS FULLY AWARE OF POTENTIAL DEFECTS/FAILURE YET HAS TAKEN NO ACTION TO INITIATE INSPECTIONS AND/OR REPAIRS AND REQUEST THAT THE NHTSA INITIATE CONTACT WITH RAM AND DISCUSS THIS MATTER. REPAIRS ARE IN PROGRESS AT " TRANSMISSION CLINIC " IN COLORADO SPRINGS, COLORADO 3875 INTERPARK DR, 719-471-0777 WITH AN ESTIMATED COST OF $4500.

TL* THE CONTACT OWNS A 2014 RAM 2500. THE CONTACT STATED THAT THERE WAS AN ABNORMAL DIESEL EXHAUST FUMES INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTINGTON BEACH CHRYSLER DODGE JEEP RAM LOCATED AT 16701 BEACH BLVD, HUNTINGTON BEACH, CA 92647, EIGHT TIMES HOWEVER, THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THE TECHNICIAN REPLACED SOME EXHAUST VENTS BEHIND THE SEATS, THE EXHAUST PIPE UNDERNEATH THE CABIN AND ALSO REPLACED CLAMPS IN THE TURBO ENGINE. THE CONTACT STATED THAT FUMES WERE PRESENT IN THE VEHICLE ONLY WHEN THE AIR CONDITIONING OR HEATING WERE ACTIVATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THROUGH ARBITRATION WHEN THE CONTACT REQUESTED A VEHICLE BUY-BACK. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. *BF *AS

AFTER STARTING THE VEHICLE OR WHILE DRIVING, THE VEHICLE DISPLAYS A CHECK ENGINE LIGHT, AND MESSAGE ( 5 MPH. MAX SPEED IN 200 MI.) AND STARTS COUNTING DOWN THE MILEAGE. SOMETIMES THE MESSAGE WILL CHANGE AND DISPLAY ( 5 MPH MAX SPEED IN 50 MI., AND START COUNTING DOWN), EVEN THOUGH THE ORIGINAL MESSAGE WAS JUST DISPLAYING 194 MI., UNTIL THE 5 MPH MAX SPEED DERATE WOULD HAPPEN. THE D.E.F. (DIESEL EXHAUST FLUID) GAUGE READS EMPTY, EVEN THOUGH IT IS FULL. SOMETIMES THE VEHICLE WILL DISPLAY A DERATE MESSAGE OF 5 MPH MAX SPEED IN 200 MI. AND TO FILL D.E.F. AND COUNT DOWN, EVEN THOUGH THE D.E.F. TANK IS FULL. THE VEHICLE HAS BEEN TAKEN TO TWO DIFFERENT DEALERS TO HAVE THE ISSUE RESOLVED AND BOTH DEALERSHIPS HAVE REPLACED THE D.E.F. PUMP WHICH WASN'T UNDER WARRANTY. THE ISSUE STILL HASN'T BEEN RESOLVED AND IS CURRENTLY BACK AT THE DEALERSHIP FOR THE THIRD TIME. RAM HAS BEEN CONTACTED AND CASE HAS BEEN OPENED ABOUT THE ISSUE. WHILE RESEARCHING THE ISSUE MYSELF I HAVE FOUND A RECALL: 25-001-15 REV A, AND RRT 15-063, WHICH STATES THAT THERE WAS A MANUFACTURING DEFECT WITH D.E.F. LEVEL SENSOR, AND THAT THE D.E.F. PUMP MODULE SHOULD BE REPLACED. THIS ISSUE CAN POTENTIALLY BE A SAFETY RISK IF THE VEHICLE WOULD RANDOMLY JUST DERATE WHILE DRIVING, ESPECIALLY ON THE HIGHWAY!

PATRIOT AT LT 285/60R20 TIRES 15,XXX MILES ON FOUR BRAND NEW TIRES, SUDDEN VIOLENT VIBRATION OCCURRED, STOPPED VEHICLE AND FOUND FRONT LEFT TIRE HAD BULGE IN TREAD AND WAS SEPARATING. TWO DAYS LATER SAME THING AND FOUND RIGHT REAR TIRE IN SAME CONDITION. ALL TIRES HAVE CODE DOT TBF2 FA5C 2318 2014 RAM 2500

RAM HAD PREVIOUSLY ISSUED A RECALL TO WELD THE DRAG LINK COMPONENT OF THE STEERING SYSTEM. RAM CALLED THIS RECALL NUMBER V06 AND MY TRUCK HAS BEEN COMPLETED. HOWEVER, THIS RECALL REQUIRES A WELD TO THE ADJUSTING SLEEVE OF THE DRAG LINK, HOWEVER, WITH THIS WELD, AS THE DRAG LINK GOES THRU NORMAL WEAR, YOU CANNOT COMPLETE A FULL WHEEL ALIGNMENT BECAUSE ITS WELDED. WITHOUT A COMPLETE ALIGNMENT, TIRES WILL STILL WEAR PREMATURELY AND NEED TO BE REPLACED. JUST REPLACED MINE TO THE COST OF $875 AND AM NOT HAPPY ABOUT IT. RECALL WAS COMPLETED ON 6 MAY 2019 AND HAD TO REPLACE MY TIRES A YEAR LATER. I FULLY EXPECT THE NHTSA RE-ENGAGE WITH RAM AND THIS NEEDS TO CORRECTED. RAM NEEDS TO RE-ENGINEER A FIX AND REIMBURSE THOSE CUSTOMERS WHO HAD TO GET NEW TIRES. AM QUITE SURE THAT RAM HAS HAD NUMEROUS COMPLAINTS ABOUT THIS AND HAS NOT ANNOUNCED ANYTHING YET. AT THE TIME OF RECALL, HAD 48110 MILES, NOW I HAVE 56450 ON 23 JUNE 2020 WITH AN INCREASE OF ONLY 8000 MILES IN 13 MONTHS AND NEEDED TIRES. *TR

THE E-BRAKE ON THIS VEHICLE DOES NOT HOLD EVEN ON A SLIGHT INCLINE. WHEN THE TRUCK IS LIGHT WITH INTERIOR WEIGHT THE E BRAKE WILL NOT HOLD, SO WHEN IT IS HEAVY WITH EQUIPMENT IT IS EVEN WORSE. THIS IS A HAZARD AND CAN CAUSE A SERIOUS ACCIDENT. WE HAVE HAD THIS LOOKED AT SEVERAL TIMES BY OUR RAM PROMASTER DIESEL MECHANIC AND WAS TOLD IT WAS A "POOR DESIGN" AND THERE IS NOTHING WE CAN DO. THIS ISSUE HAS BEEN HAPPENING SINCE WE PURCHASED THIS TRUCK NEW. *TR