2017 RAM 2500 Complaints

Received a re-call letter from FCA US LLC back in November of 2024 stating there was a re-call for the HCU which will affect the ABS as well and the ESC. ( Letter attached). Upon receiving the letter, I immediately ( with a day) starting calling around to dealerships to get it fixed, and not one was able to help me. Stating the part isn’t available, which was odd as I just received the letter. So I was thinking maybe I called to soon. I called once a month, every month since November 2024. Thinking this would be enough time to find the part, or find a new company or have the part fabricated some how? After months of no luck, I called Mopar/ Fiat. I was told the company that makes the part is no longer in business and when I asked about any other company making this part, no one was able to give me an answer or even another option for getting the re-call fixed. So, that leaves no solutions to get it fixed. Not to mention the chance of failure ( safety) and that fact that it’ll affect my trucks trade-in value. I have been patiently waiting, but nothing seems to be happening. No one is in a rush to find a solution. This is disheartening, as I have been a loyal Ram owner for 10+ years ( 3 trucks in total).

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 35 MPH, the ABS warning light illuminated. The contact added that the vehicle drove as intended. The vehicle was not diagnosed or repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The hydraulic control unit warning light was illuminated. The local dealer was contacted and confirmed that the manufacturer had not provided a remedy for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue; the contact attempted to contact the manufacturer; however, the manufacturer was not responding. The contact had not experienced a failure.

I was pulling my gooseneck trailer with equipment on it and had to stop quick because car pulled out in front of me an when I pushed the brake pedal it was very hard to push an my exhaust brakes did not come on an I noticed check brakes light an anti trac light were both on.exhaust brake was turned on in full exhaust an exhaust light on dash showed it to be on but exhaust brakes did not start working so I had ended up leaving the highway an going through a ditch so I wouldn't hit the vehicle in front of me an hurting or killing someone or myself,luckily it wasn't a steep ditch so I was able to make it down to the service road down below without any injuries or damages to my truck or trailer or equipment, I've call several times once I recieved the recall notice about hydraulic brake problem on my truck an all they tell me is call back later no parts available to fix the recall problem, it's been a year now an still no parts,I haven't pulled my trailer since that happend and it's very inconvenient an costly not being comfortable about pulling trailer an not being able to stop,I very seldom drive the truck at all just to local store about a mile from the house,out in the country with none or little traffic, how long is ram going to be able to say no parts available, I think the government should tell them its been a year an you still haven't fixed the trucks they should have to buy them back an the higher average resale price or give us another truck.

This is in regards to Recall #C4B for the ABS/HCU failure on my 2017 RAM. This recall was issued over a year ago in November of 2024, but Stellantis has yet to DO ANYTHING and can't even tell us when a remedy will be available. I have asked my local dealership and get the same answer, NOTHING!!! The parts must be available, because the dealership told me that I could purchase the part from them and pay them to install it. But, I would have to then wait to get reimbursed from Stellantis once the recall is "remedied". Two problems with this; 1) I don't have the $1500+ to spend on this, and 2) I don't trust them to ever pay me back! But, this does tell me that they have the parts. Plus, they have no trouble making and selling new vehicles with parts that don't have this safety failure. Can you make them prioritize this recall and take car of the thousands of RAM trucks with this safety issue. BTW, last month my brother-in-law was driving my truck on I-25 through Denver, CO. He hit an icy spot and lost traction causing him to go into a 360 spin. God was looking over him because he did hit anything or anyone. THIS WOULD NOT HAVE HAPPENED IF THE TRACTION CONTROL SYSTEM WOULD HAVE BEEN WORKING. STELLANTIS CAME VERY CLOSE TO BEING RESPONSIBLE FOR HIS DEATH!!!

2017 Ram 2500 Laramie Crew Cab , 4x4, 6.7 Liter Cummings A/T. Receiving a “Service Electronic Brake System Soon” warning light intermittent after start up since at least since June 2025. Code reader advises to replace “HCU” Hydraulic Control Unit, ABS Module. My vehicle was produced 03/2017, however the ram recall is from vehicles produced from April 2017. Seems they are excluding other production vehicles for the recall replacement of the improved ABS HCU Module.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving from Kentucky to Florida at an undisclosed speed, while pulling into a parking lot, the brake pedal was depressed, and the driver’s side brake caliper locked up and blew the seals out. The vehicle was towed from Northern Alabama to Florida after the failure. The contact stated that the brakes and the caliper were replaced, and the vehicle was repaired. The contact stated that recently, while at a stop sign and attempting to make a left turn, the vehicle lost traction control and ESC functionality and spun around and almost went into a ditch. The contact stated that the manufacturer and the dealer were notified of the failure, but were unable to provide information on when parts would be available for the recall repair. The vehicle was not repaired. The failure mileage was unknown.

I have been waiting for these recall parts for nearly a year or better. I'm not able to safely drive my vehicle or inspect it. It has been far too long and my vehicle sits in the garage with 49,000 miles on it. I can't move it, drive it, sell it, use it. I think chrysler should be made more responsible for the losses of many many people and this part for their vehicle. I contacted the AG's office and they recommended I file a complaint with you folks. Please, please help!

The contact owns a 2017 RAM 2500. The contact stated that while attempting to start the vehicle, the ABS warning light illuminated, and the cruise control mode became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced. The contact was made aware that the VIN was included in NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.

ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop and they confirmed the ABS module needs replacement. Currently awaiting a ship and repair service to see if the module will work and fix the loss of above. There were two warning lamps on the dash lit up. The ABS and Traction Control light. I am hoping that all I need is the module repaired and that I don’t need the HCU replaced. This is super frustrating because there is a recall on the parts but the dealer and the company are in no hurry to find a remedy for the issue.