2018 RAM 2500 Complaints

The Ram ABS Brake recall is over 2 years old. My dash abs lights and alarm continually are alarming. When they alarm the cruise control quits working too. The manufacturer cannot tell me when the parts will be available. They say it is safe to drive but the recall says accidents could occur. I cannot get rid of this unsafe truck because the resale value stinks due to the recall. What do 317,000 owners do?

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that occasionally while her husband was driving at various speeds, the ABS warning light illuminated, and an alarm sounded. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

I received this safety recall in late 2024 (it is currently July 2026). I have made numerous calls to local dealerships and have called the manufacturer's customer service line. I have been told during these calls that parts are not available to repair my vehicle. Considering the safety recall notices I received in the mail states in bolded text that "the loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning", the time this has been left unrepaired seems unreasonable. I am appealing to the NHTSA to take action to advocate for highway safety by requiring the parts necessary for satisfaction of this recall be made available in a reasonable timeframe. Thank you.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and traction control warning lights were illuminated. While driving at various speeds, the brake pedal vibrated, and the vehicle decelerated without the brake pedal being depressed. The vehicle was taken back to the private dealer where the vehicle was purchased and was diagnosed and determined that the hydraulic control unit needed to be replaced. The mechanic informed the contact that there was an updated HCU and referred the contact to the dealer for assistance. The dealer was not contacted. The manufacturer was made aware of the issue, and it was confirmed that the part was not yet available. The failure mileage was approximately 126,800.

ABS failure. Dealers keep stating there are no replacement parts available. Also loss of cruise control. Ram is stalling for time. Time to force the issue. They can get the parts made!

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and several other unknown warning lights illuminated. The ABS was inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated, and the cruise control became inoperable. The vehicle was taken to an independent mechanic to be diagnosed; however, the independent mechanic checked the wiring but was unable to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 12,000.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to immediately stop. The contact maintained a safe distance from other vehicles to avoid a crash while driving. The vehicle was taken to the dealer, but the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.

The brake hydraulic control unit (HCU) has malfunctioned as described in recall campaign 24V-896/C4B, resulting in the ABS and Traction Control warning lights remaining illuminated on the dashboard for an extended period. This indicates an ongoing loss of ABS/Traction Control system function, which increases the risk of a crash during hard braking or slippery conditions, per the manufacturer's own description of this defect. I have not taken it to a dealer for a repair attempt because the manufacturer's own service bulletin confirms no remedy/parts are currently available for this vehicle's configuration. No crash has occurred to date, but the vehicle is being driven with a known, unaddressed active safety defect with no manufacturer timeline for correction.