2018 RAM 2500 Complaints

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light illuminated, causing the cruise control to disengage. Additionally, the contact stated that the ABS was inoperable while driving. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the HCU needed to be replaced; however, the part was not yet available. The manufacturer was contacted and confirmed that the part was not yet available. The vehicle was not repaired. The failure mileage was approximately 80,000.

The vehicle has experienced repeated failures of the variable geometry turbocharger (VGT) electronic actuator. The actuator intermittently fails to move the turbo vanes to their commanded position, resulting in fault codes related to turbocharger performance and actuator position. The failed actuator is currently installed on the vehicle and is available for inspection upon request. This failure creates a significant safety concern because the engine can suddenly lose turbocharger performance and enter a reduced-power or "limp mode" condition without warning. During these events, the vehicle experiences a substantial loss of acceleration and power, making it difficult to safely merge onto highways, pass slower traffic, or maintain speed while towing or traveling on grades. This unexpected reduction in power increases the risk of a rear-end collision or other traffic incident, particularly when operating in normal highway traffic. The condition has been reproduced multiple times and confirmed through diagnostic trouble codes. The issue is consistent with a malfunctioning VGT electronic actuator. Numerous other owners of 2013-2018 Ram 2500 and 3500 trucks equipped with the 6.7L Cummins engine have reported similar failures involving the electronic actuator, suggesting this is not an isolated incident. Prior to complete failure, the vehicle displayed intermittent warning symptoms including a Check Engine Light, reduced exhaust brake performance, and occasional turbocharger-related diagnostic trouble codes. The symptoms became progressively more frequent before the actuator ultimately failed to operate reliably. In some cases, cycling the exhaust brake temporarily restored operation, but the problem continued to return and worsened over time. The vehicle has been diagnosed using standard diagnostic equipment, and the fault has been confirmed through the presence of turbocharger actuator-related diagnostic codes.

The contact owns a 2018 Ram 2500. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. 

Vehicle has not has cruise control, abs, traction/stability control for over 2 years. No traction control or stability in the winter is horrible. Not being able to control speed when traveling is inconvenient. The warning lamps illuminated and went away for weeks. Then randomly just stayed illuminated. Abs hydraulic pump has failed. The recall has been open for over a year and a half and no parts or remedy to fix it.

The contact owns a 2018 Ram 2500. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was unavailable. The contact stated that while driving and applying the brakes, the brakes would stutter before coming to a complete stop. No warning lights illuminated. The local dealer was contacted and confirmed that the remedy was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, informed the contact that NHTSA was responsible for the unavailability of the remedy, and referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was approximately 61,700.

The contact owns a 2018 Ram 2500. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics); however, the part to complete the recall repair was unavailable. The contact stated that while driving at an undisclosed speed, the vehicle nearly became uncontrollable and veered off the side of the road. The traction control and ABS warning lights illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the failure. The failure mileage was 31,500.

After driving my vehicle it begins to hold pressure on the brakes causing it to come to a stop leaving the vehicle inoperable. This issue has been ongoing for nearly 2 years.

My 2018 Ram 2500 has been experiencing a message about servicing the electronic braking system and it is causing issues with my entire truck. When the issue arises, my automatic running boards will constantly work up and down without the truck even being on, I am having a constant message popping up on my infotainment system with a constant dinging, causing my traction control light to be illuminated on my dash. My Ram app showed me that I have 4 services required on 7/5/2026 which include, Safety Recall C4B, Antilock Brake System, Brake Warning Light and airbags. This causes concern for not only my safety but my families safety as multiple people operate my vehicle along with my child. The last thing anyone wants is for someone to get hurt especially when it could be avoided however I feel that the incident is being avoided since it has taken over almost two (2) years since this recall was issued and nothing has been done to repair said recall. I am a Law Enforcement Officer in WV along with a Volunteer Firefighter. I see the outcomes of issues with negligence of persons driving vehicles and rarely do I see anything where it is not the driver's fault. I would not wish to have to investigate into the cause of a crash that took someone's life where a known issue was able to cause the accident and no sort of remedy has been found for almost two years after being known.

The contact owns a 2018 Ram 2500. The contact received a recall notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available.The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, where it was confirmed that the failure was associated with the unrepaired recall, but the parts were unavailable. Additionally, the contact stated that the ABS module had previously been replaced under warranty in 2021, but the failure reoccurred. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 31,000.

The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the remedy part was unavailable, preventing the local dealer from completing the repair. The contact stated that the manufacturer had exceeded a reasonable amount of timefor the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The failure mileage was 31,846.