2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact received a notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the vehicle experienced a loss in automotive power and failed to respond as intended to the brake pedal being depressed. The ABS and Traction Control warning lights were illuminated. In addition, the failure caused the contact to lose control and crash into a ditch. No air bags were deployed. Medical attention was not sought and no injuries were sustained. No police report was filed. The vehicle failed to restart as intended and was towed to a local dealer. The local dealer replaced the PCM however, the parts to repair the ABS and HECU were not available. The contact stated that after repairs were made at several local dealers on several occasions, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.

The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, a message indicating a brake failure was displayed, and that the vehicle needed to be serviced was displayed. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced. The vehicle was repaired at the owner’s expense; however, the failure persisted. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted for reimbursement but denied reimbursement because the contact did not have the original receipt of the repair that was previously performed on the vehicle. The contact provided a letter, and documents provided by the dealer, that confirmed that the repair was performed at the owner's expense. The failure mileage was approximately 14,000.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

I have had actual issues with this vehicle due to the recall CB4 with the HCU unit. My vehicle not only has the recall but is actually effected. This recall is over a year old and my braking (antilock braking, traction control, etc) changed how the vehicle was driving last October on my way back from a funeral so it’s nearly a year since I’ve been able to drive my truck. I can’t sell it because all the bells & whistles chime alerting to an electric braking issue. Shouldn’t RAM be forced to buy back vehicles they can’t fix after a year? At this level of a recall where safety limits the ability to drive it but I still have to pay insurance on it and can’t get another vehicle because I can’t sell this one? I called NHTSA late winter and FCA (x2) already and FCA second call didn’t keep a record of my 1st call which is dishonest. They said I’d be put on the list for early repairs but then didn’t log my first call. I’m not sure if they logged my 2nd call. I think they should have to start buying vehicles back.

24V-896. This recall is a safety issue known for years. There is still no action from the manufacturer! I was extremely lucky to avoid a serious collision. The only solution the manufacturer offers is to authorize a dealer to replace the parts with another secondary market provider part, but they won’t cover the cost or warrant the replacement. How many YEARS do I have to drive an unsafe vehicle?!!!

The contact owns a 2018 Ram 3500. The contact stated that while operating the vehicle, the ABS and Traction Control warning lights remained illuminated, and the cruise control feature became inoperable. The contact later received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was 84,000.

Hydraulic Control Uni Safety: The loss of abs/esc/traction control may cause a vehicle crash without prior warning. This voluntary recall still has not been remedied and no assistance has been provided.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the local dealer, who replaced the brakes, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted ten times, but the vehicle was not diagnosed or repaired. The manufacturer was contacted on five occasions, but no assistance was provided. The failure mileage was approximately 56,843.

The recall for this vehicle was announced on November 24 2024. To date, Chrysler has not been able to come up with a solution to this serious brake problem. I have had to rely on alternative transportation since last November, This is ridiculous to wait 9+ months to get my vehicle repaired.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact made several phone calls to several dealers and was informed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.