2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact stated that the ABS and the HCU were inoperable while driving at various speeds. The contact stated that it was difficult to pull his trailer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted, but the vehicle was not diagnosed or repaired because parts were on backorder. The dealer informed the contact that the repair could be paid for out-of-pocket and that reimbursement. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 75,000.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and hauling a trailer, the “Service ABS” message was displayed with an audible chime. The contact stated that the brake was depressed, the vehicle failed to respond as intended, and became difficult to slow down. The contact stated that excessive force was needed to depress the brake pedal. The contact stated that while the cruise control was engaged, the feature was inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The vehicle was taken to another dealer to be diagnosed, and it was determined that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.

The contact owns a 2018 Ram 3500. The contact stated that on various occasions while accelerating from a stop or while driving at highway speeds, the vehicle refused to shift gear and the vehicle lost automotive power, with the ABS and traction control warning lights illuminated. The message "Service Electronic Braking System" was displayed. The contact stated that after the failure occurred, the vehicle was restarted. The local dealer was not contacted but the vehicle was not diagnosed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for failure. The manufacturer was notified of the failure. The failure mileage was 150,000.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light illuminated with a continuous audible chime while driving. Additionally, the cruise control was inoperable. The vehicle was taken to the dealer, where it was diagnosed, but the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were not available, and referred the contact to the dealer for assistance. The failure mileage was approximately 70,000.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The dealer was contacted and diagnosed the vehicle with brake hydraulic control unit failure. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer performed a temporary fix and replaced the part with the same part that was failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 27,312.

My ABS alarms constantly as I drive. This issue started in September 2024. I cannot use my truck as desired because of constant alarming making traveling, as the truck was purchased for, impossible to enjoy for us. I have contacted my dealership approximately twenty times about repairing. I have been given multiple answers but have received no help. I have contacted customer care, customer service departments at Stellantis/Mopar five times and basically have been given the same answer, we are working on a repair. Please get Stellantis/Mopar/Ram to help customers. Manufacturer Recall Number-C4B NHTSA Recall Number-24V-896 Recall Status Recall: Incomplete, remedy not yet available

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at undisclosed speeds, the ABS message was displayed with an audible alarm. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Received Important Safety Recall notice, Hydraulic Control Unit (HCU) ABS, C4B/NHTSA 24V-896 more than 2 years ago. To date, nothing has been done and I'm scared to drive it for safety reasons. There is a very annoying alarm dinging most of the time. I have phoned several times asking when the recall can be performed. Every time the answer is parts are not available yet. For our safety, we would like the parts available and the recall performed very soon.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated with an audible chime. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control, and traction control warning lights illuminated. The contact pulled over into a parking lot. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 223,308.