2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact stated that while driving 40 MPH and towing material with a weight capacity of 16,000 lbs., the brake pedal was depressed and went to the floorboard. The contact engaged the trailer brake and parking brake to attempt to stop the vehicle. The contact stated that the "Service ABS System", "Service Electronic Braking System” and "Traction Control" warning lights were illuminated. Despite the failure, the contact was able to resume normal operation; however, the braking capacity was reduced. The vehicle was taken to the dealer after it was discovered that the VIN was included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer confirmed the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that an aftermarket part could be purchased to repair the vehicle. The contact was provided with a case number. The vehicle was not yet repaired. The failure mileage was approximately 191,000.

The contact owns a 2018 Ram 3500. The contact stated that there was an abnormal beeping sound coming from the vehicle. The ABS warning light was illuminated. The service electronic brake system message was displayed. The contact had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 26,000.

My HCU has failed I had a car pull into my lane on the freeway and my truck and fifth wheel slid for a long period of time. After the close call I contacted the dealership and they said they have no parts to fix the recall. I also contacted the FCA customer care 1 800 853 1403. After many calls and lost calls the Indian man told me it was totally safe to drive my truck he has no clue what a fifth wheel trailer is. I now have a 12400 mile truck i only use to pull my trailer sitting in limbo waiting to be repaired. Seems like when the truck goes through all the chimes and flashing lights I lose my cruise control and trailer brake function how is this safe?

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000. The VIN was not available.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated there was an abnormal dinging sound coming from the vehicle while driving. The ABS warning light was illuminated. The traction control symbol was displayed. The service ABS message was displayed. The contact stated that the ParkSense rear sensor message was displayed. The local dealer was contacted, but was unable to repair the vehicle due to parts unavailability. The contact called other local dealers, Huffines Chrysler Jeep Dodge RAM Lewisville (1024 S Stemmons Fwy, Lewisville, TX 75067( and Klement Chrysler Jeep Dodge RAM (3520 US-287, Decatur, TX 76234), but the vehicle was not diagnosed or repaired. The manufacturer was called, but there was no answer. The approximate failure mileage was 65,000.

The contact owns a 2018 Ram 3500. The contact stated that upon arriving at her destination and parking the vehicle, the front driver’s side tire was flat. After a visual inspection, the contact observed a crack on the wheel extending from the center hub outwards. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 03V212000 (Wheels); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 108,000.

Stellantis is unable to provide a timey remedy for NHTSA Recall Number24V-896. The hydraulic control unit ("HCU") is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. Driving the vehicle is a safety risk to me and the public. The vehicle is garaged at an authorized dealership since 2/13/25 and has resulted in a loss of income totaling $40,000 as the truck was used for transporting heavy loads. Additionally, I have paid $9,000 towards the monthly truck note and insurance for a vehicle that I cannot drive. Stellantis has not provided an adequate solution, and they are ill-equipped to be a manufacturer of vehicles in the United States. Stellantis is actively misrepresenting safety information to the public without any regard for the public’s safety. Out of an abundance of caution, I filed Better Business Bureau complaint case #[XXX] on [XXX] with the Detroit and Eastern Michigan office after Stellantis advised me that the 2018 Ram 3500 was safe to drive even though the recall was not repaired. Stellantis’ response can be viewed by the public at the Better Business Bureau of Detroit and Eastern Michigan’s website. It reads as follows: “We issued this recall out of our commitment to your safety and recommend that you complete the repair as soon as the remedy becomes available. However, please rest assured that you can continue driving your vehicle safely in the meantime." They made 5.5 billion in profit in 2024 and they won't deal fairly regarding a rental vehicle. On 7/17 they told me they would reimburse up to $60 then 8 days later they said up to $50. When I submitted my rental receipts they said their system is down. Stop them INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS failure warning light was illuminated. The contact stated that due to the warning light being illuminated, the contact was unable to use the vehicle to tow out of concerns for the safe operation of the vehicle. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failuyre. The failure mileage was approximately 91,000.

The contact owns a 2018 Ram 3500. The contact stated that while driving 75 MPH, the ABS warning light, and the service tow brakes message were displayed. The contact exited the freeway, and while depressing the brake pedal, the brake pedal was firm, and the contact stood on the brake pedal. The ABS warning light was illuminated. The contact was hauling a trailer during the failure. The contact pulled into the entrance to the dealer and pulled over and turned off the vehicle. The contact walked up to the dealer and explained what had occurred. The vehicle was diagnosed with ABS module failure. The vehicle was repaired; however, a year later, the ABS module failed again. The vehicle was repaired; however, the failure persisted. The brake light and ABS warning lights were intermittently illuminated. The vehicle was parked at the residence undriven due to the safety concerns. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the cruise control mode, the anti-lock braking system, and the trailer brakes became inoperable while a hitch was attached to the vehicle. The ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced. The dealer confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.