2018 RAM 3500 Complaints

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While driving over a bump in the road, the ABS warning light illuminated, the cruise control unintendedly deactivated, and the trailer brake became inoperable. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 25,000. VIN tool confirms parts not available.

I have an issue with my ABS and Traction Control systems malfunctioning. This manifests as as warning lights on my dashboard and stored message in my truck display for "Service Antilock Braking System and Service Electrical Braking System'. There are also diagnositc trouble codes associated with this fault. I know that some trucks of my model year are subject to a previous recall linked here: [XXX] However, I have been told by the dealer that my truck is not covered under this recall. I would like NHTSA to reconsider this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The ABS pump was replaced. The contact stated that the failure persisted. The ABS and traction control warning lights illuminated. The vehicle was taken to the dealer and the ABS pump was replaced. The contact stated that the failure persisted. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not repaired due to the cost and because the vehicle was out of warranty. The manufacturer was not notified of the failure. The failure mileage was 1,857.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

August 2024, arrived to Discount Tire, Lee Store in Prescott Valley, AZ. Showed salesperson my Ram 3500HD, also reflected on my account with them. Salesperson ordered 122Q instead of 122QE for 1 ton truck. This was intentional as 4 months later (December) brought in for excessive wear, manager on duty declined warranty and tried Toyo who required I go back to dealer placing me into procedural loopholes and denial of service from both. This week noticed drastically worse and demanded reopening of December claim. Same dealer manager on duty did nothing, reached out to Toyo again. At no point did anyone (Toyo, salesperson or Discount Tire Manager) admit the mistake as kept repeating premature disintegration of tread and safety issues. After continuous delays, knowing vehicle is 3500HD and these are not E-10 no viable actions taken to secure my safety. I researched further and found the wrong tires were installed on my vehicle. Tire company knew and withheld this vital piece of information and failed to take action when reported back in December and again in July. Tire on vehicle: Toyo Open Country CT - LT275/70R18 125/122Q. I have the back and forth emails for this month's and December. I've enclosed the one tire (purchased 4).

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts for the recall repair were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have not been involved in an accident yet. You can’t drive the truck because the warning goes every 2 minutes. The brake hydraulic control unit has failed and they will not fix the truck. I can’t pull my camper. I have at least 6 hours on the phone with Ram and they say there is nothing they can do. The dealer ship says they have the part that is on the truck now, but Ram will not allow them to install it. It’s not the new part. Mean while my truck is useless until they fix it. They have been aware of this issue since 2017 and they still do not have a replacement part. The right thing for them to do is put the they have on hand on it so I can a least drive the truck. The truck has 90k miles on it. The vin # [XXX] . My contact info is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the service electronic braking system and service ABS warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 134,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.